Gregory Rutledge
My feedback
4 results found
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45 votes
An error occurred while saving the comment -
177 votes
We have not been able to see this issue at our end. Need more information to have it resolved
a) Is this happening on a new document or on an existing Ai document?
b) Is this happening consistently – for each document?
c) Please provide details about RAM and free space on iPad.
d) If possible, if you can attach a video capturing the issue. -
101 votes
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113 votes
The issue has been fixed in a public release 3.0.6.
Please update it directly from App Store.
If the issue still persists — please comment back.
I used to work for Adobe and I pleaded with them to take Figmas lead in checking these forums for free user feedback and research on what needs to be fixed. I’ve always had problems with Adobe products. The only thing they create for me is frustration and anxiety… All that said, I finally decide to give Illustrator a try on my iPad. I open it, I go through all the “what’s new” and I’m excited to try it out. I use my Apple Pencil to select the pencil tool and BOOM! The app crashed. I’m so used to this occurrence with any tool I’ve used from them aside from Express, that I think nothing of it.
I try again and repeat the steps thinking it’s probably a freak accident. Nope. Happens again. I did that about 9 times before I tried to select with my finger. That worked. Okay cool, remember to stop using the pencil to use my finger to touch the screen because THAT’s intuitive and a smooth experience…(not)
It worked about three times until I needed to switch tools and was in the flow of using my pencil to draw you know, like artists do, and guess what? You got it! The app crashed. I thought, no problem. It’s 2023, surely my work is saved automatically like EVERY modern app does, I can just re-open it and start where I left off.
NOPE! When I went back, the file was there but NOTHING was on the canvas. Okay, that’s got to be another freak accident. I’ll try it again. I did that another 6-7 times and realized that I’d forgotten what I was inspired to draw and wasted an hour of my life doing absolutely nothing.
This has been my experience with all my Adobe products and I have the subscription on auto-pay. When we had to buy the products and update them, they cared about updating and taking care of us, but now that they have that annual recurring revenue, there’s no need to focus on the users. We don’t matter because we pay for the torture.
This is starting to look like a virtual version of Stockholm syndrome. Sigh… I’m putting all this here and it doesn’t matter because no one cares, but someone needs to say it.
Ditch the old system and start over, stop patching the old code!