Jim S
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1 voteJim S
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2 votes
An error occurred while saving the comment An error occurred while saving the comment Jim S
commented
Opened a DXF file in Draftsight to confirm size. When opened in Illustrator 2026, the size is not accurate. When opened in 2024 and 2025, the size is correct. Tested on different computers and the results are the same. What should be .044 inches in size shows up as .0474, which is not acceptable. Opening in Affinity Designer2 or Corel, the sizes are correct. Working with a part that is only .414 in diameter, any inaccuracy is unacceptable. Original DXF file was created in inches and I have tried all possible options to achieve the correct sizing in version 2026 without any success. Opening and placing produce identical results. Scaling is not an option, as the results produce closer values, they too are not exact due to the percentage factor limitation.
Bottom line, newest version or Illustrator is inaccurate and any other program that can handle DXF files works just fine. Fortunately I discovered the error after producing 3 new parts. Never had issues and I failed to verify the size of the DXF import. Have used the same procedure for perhaps 750 designs like this and never thought something like this could happen.
Windows 10, 64 GB ram
Jim S
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3 votesJim S
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Changing default units reverts back from/to inches to/from points on relaunch / restart
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Screenshot%202025-08-19%20at%2017.12.02.png 300 KB -
Screenshot%202025-08-19%20at%2017.12.20.png 244 KB -
Screenshot%202025-08-19%20at%2017.12.32.png 215 KB -
illustrator.png 37 KB -
2020-12-01_13-39-00.png 76 KB -
Screenshot 2020-09-24 at 1.15.37 am.png 491 KB -
Ruler.png 7 KB -
Screen Shot 2018-09-04 at 09.37.29.png 301 KB -
Screen_Shot_2017-08-23_at_1.25.13_PM.png 51 KB
98 votesJim S
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9 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlAn error occurred while saving the comment Jim S
commented
When opening a new document units are points but the rules shows inches. Can't get the actual measurement to change to inches no matter what. Always in points. Artboard measurement are in inches on the control bar but in points in the artboard panel.
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1 vote
An error occurred while saving the comment Jim S
commented
When the PDF was opened in Illustrator the rectangle was 100% black but film output was only 80%. Placing the PDF into another document produced 100% black as did copying the graphics and pasting into another document. In the original document changing the color panel from CMYK to grey scale and then back to CMYK the output was then 100%.
Jim S
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1 voteJim S
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The issue is that Illustrator calculates the size based on the stroke, not the actual shape. Unchecking use preview bounds corrects the issue. This setting did not carry over when updating from 2025 to 2026.