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Renatas

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4 results found

  1. Click-drag moving fails... object snaps back (with a 'ding' notification sound)

    176 votes

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    Under Review  ·  133 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Renatas supported this idea  · 

  2. Can't finish previewing. Could not complete the requested operation.

    773 votes

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    Renatas supported this idea  · 

  3. Illustrator CC 2019 freezes when trying to save.

    6 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    I would like to know if your issue is resolved ? If not please help us by answering few questions-

    Hardware you were working?
    Is this very frequent?
    Your operating system?
    Are you connected to a VPN?

    Please revert us back with the above information,it may help us to reproduce the issue in house.

    Renatas supported this idea  · 

  4. Illustrator CC 2018 V22 bounding box/ changed file but not saved symbol

    1 vote

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    0 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Renatas shared this idea  ·