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Derek

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  1. 75 votes

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    63 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →

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    I am happy to share that we have fixed this bug in our latest release – 26.2.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Derek commented  · 

    Great to hear about the new goal... maybe now this bug can get some attention. It's only been around for about 3 years or so.

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43508817-document-window-on-opening-will-not-expand-to-full

    Derek shared this idea  · 
  2. 2 votes

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    Derek supported this idea  · 
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    Derek commented  · 

    Hi everybody. Another year passed. Here it is 2021 about to end. I got a shiny new version of Illustrator... 2022... version 26... I couldn't find another number to put with it so we will just have to deal 2021 2022 v26.

    I also have it running on the fancy new MacOS 12 Monterey. Awesome cool!

    So, eager to see life with the fixed document window opening to its full width and not in that annoying, narrow little strip that has been going on for 2-3 years.

    Guess what... it's like living the same **** year over and over again. Bill Murray style.

    Every time I open a document the initial open state of that document window (multiple documents in tabs as well) will be this narrow little strip. Maybe 150 pixels or so wide.

    Well done Adobe. I am looking so forward to using that new sharing feature to let my colleagues check out the art in their narrow little window too.

    FYI... this year I did figure out that it has to do with what the width of the document window is when saved. Anything narrower than around 3200 pixels or so and the document will reopen to that width each time. Once you drag the window width out wider to 3250-something and save... boom... that document will reopen in the narrow little strip document window. I have been able to replicate this on any Mac I try.

    Spent 2 weeks trying to explain this to adobe "engineers" and finally got, "we are done with this, move along".

    Anyway, I need to go pay this months Adobe bill now.

    Until next year. Be cool.

    D.

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    Derek commented  · 

    Just checking in.

    Here it is late 2020.

    Upgraded to latest MacOS (Catalina). Updated to latest Adobe CC apps (Illustrator, InDesign, Photoshop, etc.). Why not... I pay for it monthly.

    The Illustrator document window still opens as a narrow strip every time with application frame turned off.

  3. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Derek supported this idea  · 
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    Derek commented  · 

    With Application Frame turned off.
    When I save a document and its document window is wider than approximately 3200 pixels, the subsequent oping of that document will only expand the document window to about 250 pixels or so.
    If I reduce the width of a document window to less than about 3200 pixels and save. When oping the document it will open expanded to its full width as when saved.
    Happens regardless display resolution. Although it is obviously more of an issue on 4k displays because you are more likely to get a document window wider than 3200 pixels.
    OS and Illustrator version does not matter. Happens old and new. Tried reporting this 2 years ago. Cannot speak to Windows version. I have duplicated this on every Mac I can with Illustrator.
    Tech support has been useless helping out. All they want to do is reset preferences and reinstall app.
    MacOS 11.4
    Illustrator 25

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  4. 109 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Derek commented  · 

    Yes, I understand Adobe has never supported network drives. I got that years ago.

    The "modified outside Illustrator" error is seen on external drives as well as my machines internal drive. MacBook Pro with Touch Bar 15-inch.

    Nothing to do with DropBox or Google Drive. No networking involved here.

    Except for Adobe's licensing servers and Typekit.

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