Document window opens as narrow strip, will not expand to full width
Every document. Every time.
Multiple documents stack inside this narrow window.
Documents set to open in tabs.
Same regardless if Illustrator is opened first or opens with document.
Documents on external drives and local machine.
Illustrator 23.0.4
2016 MacBook Pro 15-inch 16 GB RAM
Mid-2015 MacBook Pro Retina 15-inch 16 GB RAM
MacOS Mojave (current)
Mac Illustrator CC 2019 (current)
Application Frame turned off. (with frame turned on things work differently... fine)
Both built in display and 32-inch 4k.
Only started this when I upgraded to CC 2019.
Clicking here expands the window too it's original, correct size.
Reset preferences.
Uninstalled Illustrator and files. Caches, etc.
Reset workspaces. Changed Workspaces.
Happens on both of my machines. I do not run any third-party plugins or extensions, so all is basically stock across machines.
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Derek commented
Open document. Click the green (Zoom) button to get the window to expand. Every danm time.
No votes... no fix.
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Derek commented
Open document. Click the green (Zoom) button to get the window to expand. Every danm time.
No votes... no fix.
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Derek commented
Open document. Click the green (Zoom) button to get the window to expand. Every danm time.
No votes... no fix.
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Derek commented
Again...
Open document. Click the green (Zoom) button to get the window to expand. Every danm time.
No votes... no fix.
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Derek commented
Again...
Open document. Click the green (Zoom) button to get the window to expand. Every danm time.
No votes... no fix.
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Derek commented
Still again...
Open document. Click the green (Zoom) button to get the window to expand. Every danm time.
No votes... no fix.
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Derek commented
Still again...
Open document. Click the green (Zoom) button to get the window to expand. Every danm time.
No votes... no fix.
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Those on Windows, including myself, have a similar bug, when the application window gets restored from it’s maximized view, when a file is opened form the Explorer (still not fixed!), it feels like the same problem.
Derek, I can’t offer you nothing, sadly, except for trying a dumb workaround: turn on the Application Frame (temporarily, I understand this is not something you like, and I don’t get why, being a Windows user), make sure the window has the correct width when not maximized, and then turn the frame off again.
It feels like Ai remembers the maximum width of a document, based on something, and then shrinks it when it’s exceeded. -
Derek commented
Still nothing?
One vote... no fix?
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Derek commented
Again...
Open document. Click the green (Zoom) button to get the window to expand. Every danm time.
No votes... no fix.
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Derek commented
Again...
Open document. Click the green (Zoom) button to get the window to expand. Every danm time.
No votes... no fix.
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Derek commented
Again...
Open document. Click the green (Zoom) button to get the window to expand. Every danm day.
No votes... no fix.
-
Derek commented
Again...
Open document. Click the green (Zoom) button to get the window to expand. Every danm day.
No votes... no fix.
-
Derek commented
Again...
Open document. Click the green (Zoom) button to get the window to expand. Every danm day.
No votes... no fix.
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Derek commented
Open document. Click the green (Zoom) button to get the window to expand. Every danm day.
No votes... no fix.
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Derek commented
Open document. Click the green (Zoom) button to get the window to expand. Every **** day.
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Derek commented
Just wanted to update machine info.
Three new Macs. macOS Monterey 12.5. Illustrator 26.3.1 (have not undated to latest because they brought back that click-drag bug). Never-the-less, it does not matter what version of Illustrator.
InDesign seems to have figured out how to not have this happen. Photoshop does not do it. Acrobat for what little I use it is fine. Even Premiere gets it right.
Illustrator... nope. Every file... every time. Any Mac.
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Derek commented
Hi everybody. Another year passed. Here it is 2021 about to end. I got a shiny new version of Illustrator... 2022... version 26... I couldn't find another number to put with it so we will just have to deal 2021 2022 v26.
I also have it running on the fancy new MacOS 12 Monterey. Awesome cool!
So, eager to see life with the fixed document window opening to its full width and not in that annoying, narrow little strip that has been going on for 2-3 years.
Guess what... it's like living the same **** year over and over again. Bill Murray style.
Every time I open a document the initial open state of that document window (multiple documents in tabs as well) will be this narrow little strip. Maybe 150 pixels or so wide.
Well done Adobe. I am looking so forward to using that new sharing feature to let my colleagues check out the art in their narrow little window too.
FYI... this year I did figure out that it has to do with what the width of the document window is when saved. Anything narrower than around 3200 pixels or so and the document will reopen to that width each time. Once you drag the window width out wider to 3250-something and save... boom... that document will reopen in the narrow little strip document window. I have been able to replicate this on any Mac I try.
Spent 2 weeks trying to explain this to adobe "engineers" and finally got, "we are done with this, move along".
Anyway, I need to go pay this months Adobe bill now.
Until next year. Be cool.
D.
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Derek commented
With Application Frame turned off.
When I save a document and its document window is wider than approximately 3200 pixels, the subsequent oping of that document will only expand the document window to about 250 pixels or so.
If I reduce the width of a document window to less than about 3200 pixels and save. When oping the document it will open expanded to its full width as when saved.
Happens regardless display resolution. Although it is obviously more of an issue on 4k displays because you are more likely to get a document window wider than 3200 pixels.
OS and Illustrator version does not matter. Happens old and new. Tried reporting this 2 years ago. Cannot speak to Windows version. I have duplicated this on every Mac I can with Illustrator.
Tech support has been useless helping out. All they want to do is reset preferences and reinstall app.
MacOS 11.4
Illustrator 25 -
Derek commented
With Application Frame turned off.
When I save a document and its document window is wider than approximately 3200 pixels, the subsequent oping of that document will only expand the document window to about 250 pixels or so.
If I reduce the width of a document window to less than about 3200 pixels and save. When oping the document it will open expanded to its full width as when saved.
Happens regardless display resolution. Although it is obviously more of an issue on 4k displays because you are more likely to get a document window wider than 3200 pixels.
OS and Illustrator version does not matter. Happens old and new. Tried reporting this 2 years ago. Cannot speak to Windows version. I have duplicated this on every Mac I can with Illustrator.
Tech support has been useless helping out. All they want to do is reset preferences and reinstall app.
MacOS 11.4
Illustrator 25