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Ryan

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  1. empty progress dialog

    7 votes

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    7 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

    Is this happening on win 7 only?

    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

    Have you encountered this issue with the latest Illustrator build?

    Thanks
    Anish Kumar

    Ryan shared this idea  · 

  2. Clicking on File > File Info... does nothing and sometimes locks up

    12 votes

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    18 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    An error occurred while saving the comment
    Ryan commented  · 

    Clicking the small hamburger menu on the Linked Files list and selecting "Link File info" causes the application to become unresponsive;, no clicks, taps, or keyboard inputs register. Have to force-quit and reboot Illustrator.

    Ryan supported this idea  · 

  3. Illustrator documents open to a red / black screen

    35 votes

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    57 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

    Ryan supported this idea  · 
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    Ryan commented  · 

    Red screen on file open still happening, Illustrator Public release 22.1.
    Requires a window-resize to display document properly. (I do not and will not use the "Application Frame")

    2016 Macbook Pro Touchbar + Apple Thunderbolt display
    2.9 GHz Intel Core i7
    Radeon Pro 460 4096 MB
    Intel HD Graphics 530 1536 MB
    Mac OS 10.13.6

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