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empty progress dialog

BUG: Hitting save, switching to another application for a bit, and then coming back to Illustrator leaves a non-dismissable, persistent blank "Progress" dialog floating behind Illustrator's windows. These empty dialogs often stack up, and only ever go away by quitting the application.

Expected: whatever dialog this is supposed to be clears itself up, cleans itself up, and puts itself away.

Mac Powerbook touchbar
MacOS Mojave 10.14.3
Illustrator 23.0.2

7 votes

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Ryan shared this idea  ·   ·  Report…  ·  Admin →
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Need More Info  ·  Anish Kumar responded  · 

Thanks for reporting the issue. We have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-

Is this happening on win 7 only?

Have you tried cleaning the preferences and re launching the application?Does that solve the issue.

Have you encountered this issue with the latest Illustrator build?

Thanks
Anish Kumar

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  • Rhonda commented  ·   ·  Report

    I am experiencing this also on an iMac 27" 2009, using High Sierra with Illustrator 23.1.1. It just started doing this a couple of months ago (Sept. 2019). Super annoying. Have to quit AI and reopen.

  • C. Clavo commented  ·   ·  Report

    Hi ritika patel(Illustrator team) please read our comments. Only one user reported this on Win 7, all the others experienced the problem in Macs and also we reported the specifics: OS, machine, versions, etc.

    With regards to my own experience, for the time being I'm not seeing the issue any more after the last update.

  • ritika patel(Illustrator team) commented  ·   ·  Report

    Hi,

    Thanks for reporting the issue. I have tried the scenario and failed to reproduce it,it would be helpful if you could provide some more information-
    Is this happening on win 7 only?
    Have you tried cleaning the preferences and re launching the application?Does that solve the issue.
    Have you encountered this issue with the latest Illustrator build?

    Regards,
    Ritika
    Illustrator team

  • Matt commented  ·   ·  Report

    I am also getting this bug on Illustrator 23.0.3 on iMac 27". The only 'remedy' seems to be quit and relaunch Illustrator, which I usually do after a few of them stack up. Fairly annoying. No fix yet??

  • C. Clavo commented  ·   ·  Report

    I'm having this on an iMac 27" Retina 5K, 27-inch, 2017 using Macos Mojave 10.14.4 and it is very, very annoying. I'm using Illustrator 23.0.3

  • Michael commented  ·   ·  Report

    I'm experiencing the same issue on 3 different machines with Ai v23.0.2.
    Illustrator hang for up to 30 second after switching back from an other application.
    I've noticed the blank dialog windows on Windows 7 but non on Windows 10.

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