Anonymous
My feedback
4 results found
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Can't finish previewing. Could not complete the requested operation.
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Screen Shot 2020-11-15 at 1.54.07 PM.png 70 KB -
AI SS 02.jpg 308 KB -
Screenshot 2018-10-24 at 15.56.35.png 222 KB -
螢幕截圖 2018-10-24 上午11.31.13.png 157 KB -
Screen Shot 2018-10-22 at 2.49.07 PM.png 252 KB -
The_operation.png 68 KB -
Screen Shot 2018-10-18 at 11.15.35.png 301 KB -
Screen Shot 2018-10-19 at 11.19.56.png 27 KB -
Screenshot 2018-10-18 22.16.41.png 19 KB -
Screen_Shot_2018-03-28_at_10.35.10_PM.png 39 KB
742 votesAn error occurred while saving the comment An error occurred while saving the comment Anonymous
commented
Cristobal Vila,
I use the programs around 8-12 hours non stop M-Sat and so far the hotfix that Ashutosh has provided has worked like a charm since Thursday. No preview crashes here to report so far. Thanks again Ashutosh!
An error occurred while saving the comment Anonymous
commented
Ashutosh,
Installed yesterday and it has worked great with the preview issue. So far no errors or crashing. Thanks so much again!An error occurred while saving the comment Anonymous
commented
Reverting back to 2018(v22) is not an option for me since everyone in my work space uses the newer version. If I use 2018(v22) and open a file made in 2019(v23) it will consolidate everything into one layer. I cannot work like that. Found this and it has helped with some of the crashing. Was crashing every other file... now it's about every so many minutes. Still get the RAM issue though... C'est la vie.
Closed Illustrator 2019. Went to Finder, User Library, Caches and delete the com.adobe.illustrator folder
Reopened Illustrator 2019 and went into my preferences, and in Plug-ins & Scratch Disks I changed my Secondary option from none to Macintosh HD. Then closed and reopened Illustrator.Mac Pro-Late 2013, 2.7 GHz 12-Core Intel Xeon E5, Memory- 64 GB 1866 MGz DDR3, Graphics- AMD FirePro D700 6144 MB
Anonymous
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42 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
Hi,
Since this is not a generic issue and we have not received any response from the users, we are closing this issue. If you are still facing this issue, kindly send us an email at ShareWithAI@adobe.com and we will reopen this.
Regards
Ankit GoyalAnonymous
supported this idea
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115 votes
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlWarm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.Anonymous
supported this idea
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9 votes
We have a feature to popup colors panel when you click on fill/stroke proxy. Please remove the colors panel from the the workspace when it pops-up you should be fine. When I say remove you just have to remove from the dock and keep it as a floating
Anonymous
supported this idea
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Ashutosh,
The 23.0.1 version with the hotkey fix no longer works for us. If I start to work too fast in Ai things start to slow down in it like opening and saving files. Also when I go to save files it will randomly crash and take forever to reopen. Sometimes refusing to reopen. Deleting layers in illustrator now causes it to go into wireframe mode and there have been quite a few times where I will delete a layer and it looks like the graphics are still there even though I just deleted them. This "graphic ghosting" happens often. Biggest complaint is the crashing and slow processing that it is now doing. All account users on my work computer are experiencing the same issues.