sabrina

← Adobe Illustrator

My feedback

24 results found

  1. Illustrator 23.0.1 crashing almost immediately after launch

    11 votes
    17 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    Please try again, there was a server level issue that was leading to a crash on January 9th 2019

    NOTE: This issue is only for the scenario where Illustrator 23.0.1 / 23.0.0 started crashing on January 9th 2019

    sabrina supported this idea  · 

  2. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    201 votes
    192 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

    sabrina supported this idea  · 

  3. Can't finish previewing. Could not complete the requested operation.

    743 votes
    447 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    sabrina supported this idea  · 

  4. home screen keeps loading

    9 votes
    7 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    sabrina supported this idea  · 
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