Mhast
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An error occurred while saving the comment An error occurred while saving the comment Mhast
commented
Also tried uninstalling Bridge - that *does* work but Bridge is, if anything, more core to my workflow than Illustrator is.
Any ideas with this? Removing the jsx files from the Startup Scripts, or just removing that whole folder, also clears the bug but means the Bridge automations aren't available.
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2 votesMhast
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39 votes
Thank you for reporting the issue. We have added the issue to our backlog.
With Best Regards,
Raghuveer SinghAn error occurred while saving the comment Mhast
commented
Same... That's some backlog to have it sat there for five years!
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2 votes
An error occurred while saving the comment Mhast
commented
Okay, steps to reproduce:
1) Select rotation tool
2) Click on the anchor and drag it
3) Anchor is now stuck to your cursorI can get it to release by alt-tabbing away and back and then using a mouse but there's no way to with just the tablet. (Also, if I very carefully tap to move the anchor, rather than dragging it, it doesn't get stuck.)
Specs:
- Wacom PTH-851 (but I've also experienced this with the same gen medium version of this tablet and the previous gen of this tablet) - drivers are up to date but the driver never seems to make a difference to this bug
- Windows 10 64-bit v22H2 (though it's happened with every version of Windows 10 and also Illustrator that I can remember)
- Intel i9-9900K / NVidia 4080 Super / 64GB DDR4 RAM / OS on NVME, Scratch on another NVME
- Backup rescue mouse I keep plugged in almost exclusively for this is Logitech MX Revolution (the original one from years ago)An error occurred while saving the comment Mhast
commented
Oh me too - it's been so long that I have a wave of fear wash over me whenever I touch the 'r' key. Drives me crazy. Used to keep a mouse handy just in case I did it but it appears in the latest version it just won't 'unstick' from the cursor. Had to end the process from Taskman to get out!
Mhast
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2 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-Rama
Illustrator TeamAn error occurred while saving the comment Mhast
commented
I've experienced this too. The work around is to go into Windows printer settings, deselect the 'allow Windows to control the default printer' and force it to 'Adobe PDF'. I've no idea why - as it's been happily flipping between printers all this time but Illustrator seems to poll the printers on document creation/open and there's something it doesn't like that kills the process.
I don't think it's quite right to say it's not a generic issue (Rama) as it looks like, from a bit of googling, it's been a known issue for many versions of Illustrator on Windows. If it's feasible, it might be better to move whatever Illustrator's doing with the printers to when it's user invoked - then at least we'd still be able to use the rest of the program?
Mhast
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Have managed to fix it - it's a Windows permissions error:
Fix Folder Permissions (The Most Likely Fix)
This is the technical fix for an "I/O error." You need to take ownership of the Startup Scripts CC folder and grant your user account full control.
Using File Explorer (GUI)
Navigate to C:\Program Files (x86)\Common Files\Adobe\.
Right-click the Startup Scripts CC folder and select Properties.
Go to the Security tab and click the Advanced button.
At the top, next to "Owner:", click the Change link.
In the "Enter the object name to select" box, type your Windows username. Click Check Names (it should underline your name) and click OK.
Check the box that says "Replace owner on subcontainers and objects."
Click Apply. You might see a few security pop-ups; just click Yes or OK.
After it has applied the new owner, click the Add button (on the same Advanced Security Settings window).
Click the "Select a principal" link at the top.
Type your username again, click Check Names, and click OK.
In the "Basic permissions" section, check the box for Full control.
Click OK, then OK again to close all windows.
Restart your computer and then try launching Illustrator.
(Don't be tempted to skip restarting.)
Illustrator is trying to read the file but your user account (or the application) is being denied permission at the file-system level.
This explains why it moves to the next file when you delete one; it's a folder-level access problem, not a file-specific one.