Mhast
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37 votes
Thank you for reporting the issue. We have added the issue to our backlog.
With Best Regards,
Raghuveer SinghAn error occurred while saving the comment -
2 votes
An error occurred while saving the comment Mhast commentedOkay, steps to reproduce:
1) Select rotation tool
2) Click on the anchor and drag it
3) Anchor is now stuck to your cursorI can get it to release by alt-tabbing away and back and then using a mouse but there's no way to with just the tablet. (Also, if I very carefully tap to move the anchor, rather than dragging it, it doesn't get stuck.)
Specs:
- Wacom PTH-851 (but I've also experienced this with the same gen medium version of this tablet and the previous gen of this tablet) - drivers are up to date but the driver never seems to make a difference to this bug
- Windows 10 64-bit v22H2 (though it's happened with every version of Windows 10 and also Illustrator that I can remember)
- Intel i9-9900K / NVidia 4080 Super / 64GB DDR4 RAM / OS on NVME, Scratch on another NVME
- Backup rescue mouse I keep plugged in almost exclusively for this is Logitech MX Revolution (the original one from years ago)An error occurred while saving the comment Mhast commentedOh me too - it's been so long that I have a wave of fear wash over me whenever I touch the 'r' key. Drives me crazy. Used to keep a mouse handy just in case I did it but it appears in the latest version it just won't 'unstick' from the cursor. Had to end the process from Taskman to get out!
Mhast supported this idea · -
2 votesRequest to Contact Support · AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-Rama
Illustrator TeamAn error occurred while saving the comment Mhast commentedI've experienced this too. The work around is to go into Windows printer settings, deselect the 'allow Windows to control the default printer' and force it to 'Adobe PDF'. I've no idea why - as it's been happily flipping between printers all this time but Illustrator seems to poll the printers on document creation/open and there's something it doesn't like that kills the process.
I don't think it's quite right to say it's not a generic issue (Rama) as it looks like, from a bit of googling, it's been a known issue for many versions of Illustrator on Windows. If it's feasible, it might be better to move whatever Illustrator's doing with the printers to when it's user invoked - then at least we'd still be able to use the rest of the program?
Mhast supported this idea ·
Same... That's some backlog to have it sat there for five years!