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Chris Slowik

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  1. Illustrator documents open to a red / black screen

    35 votes

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    57 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Chris Slowik commented  · 

    Latest version of illustrator and I still cannot open more than one document with GPU Performance turned on. If I turn it off, there are ZERO visual updates on the canvas, no matter what I do (pan/zoom, move things etc), until I turn GPU performance back on.

    My Illustrator workflow is so painful. Please fix.

    Chris Slowik supported this idea  · 

  2. New update (23.0.1) shows Home screen instead of my actual file until I press F

    3 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Sorry to hear that you are facing this issue. We have fixed similar issue in 23.0.3,
    Can you please upgrade to 23.0.3 and let us know if your problem is resolved or not?

    Chris Slowik supported this idea  · 
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    Chris Slowik commented  · 

    I also experience this home screen display frequently when I open files from Finder and Illustrator is not open yet. Need to close the file and reopen to get it to display.

  3. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    201 votes

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    192 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

    Chris Slowik supported this idea  · 

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