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Ezequiel Santos

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  1. 81 votes

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    Ezequiel Santos commented  · 

    I have been able to find a solution though the comments on this, but would still like Adobe to find a solution. It is very frustrating having to deal with this.

    Solutions from Catharine Macintosh:
    1) Open in preview
    2) File - Export
    3) Save channel to 8 bit from 16 and save
    4) Good to go. Just time drain:(

  2. 13 votes

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    Need More Info  ·  Anish Kumar responded

    Hi All,

    We are not able to reproduce this issue at our end. Can you please let us know if you are still facing this issue? Also, is the Creative Cloud running fine on your machine when this issue happens?

    Thanks
    Anish

    Ezequiel Santos supported this idea  · 
  3. 6 votes

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    Ezequiel Santos supported this idea  · 
  4. 19 votes

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    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes , Kindly follow the steps mentioned on the Kb Article "https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

    If they don’t solve the problem, collect the logs as per instruction in the troubleshooting page and email to fontsupport@adobe.com and support@typekit.com .

    Ezequiel Santos supported this idea  · 
  5. 12 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ankit Goyal
    Illustrator Team

    Ezequiel Santos supported this idea  · 
  6. 6 votes

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    Ezequiel Santos supported this idea  · 

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