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Paul Jordan

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3 results found

  1. An unknown error occurred when saving AI file

    50 votes

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    53 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

    An error occurred while saving the comment
    Paul Jordan commented  · 

    Once error message shows no file will save even a simple square. This has been an issue that comes and goes.
    Often its the first file of the day from a fresh start up.
    One or multiple reboots clear it up the issue. The loss of time and the work performed is compiling into a real issue for us!

    Paul Jordan supported this idea  · 

  2. After about 2/3 functions work area screen goes blank or random rectanges can not see art in any mode.

    2 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Paul Jordan shared this idea  · 

  3. Can't select or hide layers, AI instantly changes it back

    22 votes

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    14 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi All,

    I am not able to reproduce this issue at my end. Would it be possible for you to share the file with me if it is happening in some file consistently? you can share it on sharewithai@adobe.com and tag me in the mail

    Thanks
    Anish

    An error occurred while saving the comment
    Paul Jordan commented  · 

    Same issue now happening on one of our PC's. Will happily show adobe if they would like to log on our PC. Issue not file specific. Opened new file drew one simple square and the issue persisted.

    PC, Win 10, No touch screen or tablet.

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