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Support 16 bit images / iOS 11 Screenshots distorted

Screenshots made in iOS 11 are distorted when open or used in AI. Distortion persists during export to pdf.

AI 21.1.0
macOS 10.12.6
MacBook Pro 2017

All other tested Image Softwares displayed the screenshot correctly (Photoshop CC, Preview, Chrome, Safari)

90 votes

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Sören Lubitz shared this idea  ·   ·  Report…  ·  Admin →
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  • Ben commented  ·   ·  Report

    +1 please fix this

    Screen shot lots of inspiration on iphone and cannot add to artboard.

  • Sev commented  ·   ·  Report

    Can't place RGB 16bit .png files - only 8bit works…

  • Anonymous commented  ·   ·  Report

    Open your photo in photoshop, go to image/mode/8 bits then save. Change it to 8 bits. Illustrator doesn't read 16 bits, so you have to convert it to 8 bits.

  • James Melvin commented  ·   ·  Report

    Same problem on Illustrator 23.0.1 and Photoshop 20.0.1. This is a showstopper as iPhoneX images cannot be rendered in either of the tools. How can such an obvious bug escape the lightest of testing.

  • Anonymous commented  ·   ·  Report

    I've been dealing with this for over a year. The best solve I can find is to open them in Finder, then screenshot the image. Then you can import it into Illustrator or Photoshop.
    I deal with this on the DAILY, I hope this gets solved soon.

    Thx

  • Nelson Annable commented  ·   ·  Report

    Open your photo in finder, Then go to file/export. Export your photo to a PDF and then you and put it right into Illustrator.

    Annoying but the best way I have found.

  • laurence commented  ·   ·  Report

    I cant open my iPhone screen shots in Adobe Illustrator
    Arg

  • Anonymous commented  ·   ·  Report

    So awesome how adobe never resolves or even acknowledges common issues that every one is having.

  • Constantine commented  ·   ·  Report

    Adobe Illustrator CC 22.1, macOS 10.13.5
    Steps to reproduce:
    1. Get an image with newer ICC profile like P3 (wide gamut). Such are screenshots from newest iOS devices (e.g. iPad Pro, iPhone X)
    2. Drag to canvas or import file into Adobe Illustrator
    3. Observe actual result (see screenshots)
    4. Compare with file open in other apps (InDesign, Sketch, Preview for mac)
    Expected result: images should be visually the same
    Current result: build 22.1 completely corrupts colors. Image is barely recognizable.

  • Will commented  ·   ·  Report

    I had the same problem and ended up "printing" the page as a PDF. That will work with a screenshot of a webpage but not of anything else. Very odd snafu.

  • Carter commented  ·   ·  Report

    I am having the same problem.

  • Marcel commented  ·   ·  Report

    I have the same problem. Also with changing the screenshot color profile in Photoshop to sRGB or No Profile.

    AI 22.0.1
    macOS 10.12.6
    Mac Mini 2012

  • itsemt commented  ·   ·  Report

    Having the same issue here as well after transferring over screenshot from iOS11 and opening it up in AI.

    AI 22.0.0
    macOS 10.12.6
    Macbook Pro 2015

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