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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. 4 votes
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    7 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  2. Artboard name - Export for screens bug

    Latest version of CC.
    If you name an artboard with a "/" in the name - when you go to export for srceens and choose artboards - it'll report an error.

    For example an Artboard called Sign In / Registration will produce an error when trying to save the artboard using "Export for Screens".

    2 votes
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    This is working as designed.
    Windows has some limitation that is cannot have “/” and several other characters in the name of a file. So we restricted them from being added from Export for Screens dialog( for consistency purpose on both Windows and Macintosh ). Though we can have them from artboards panel but when you will export the artboard (through older route) those will be replaced by a “-”.

    Thanks & Regards
    Nitish Agarwal

  3. Artboards disappear and is replaced by guides for artboard when reopening an existing document

    Using Illustrator Version 22.0.1 on PC. Also happens on my Imac at work as well.

    This happens from time to time but does get somewhat annoying when it does.

    When I open an existing document, the artboards are all gone except for one artboard and what is left instead are guides for where those artboards are meant to be, and a new layer has been created in the layers panel with the name 'Guide For Artboards'.

    There isn't anything out of the ordinary I do when saving a file so I have no idea why it likes to do this…

    1 vote
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    2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    You need save files in Illustrator CS4 or higher version to preserve the artboards. If any file file is saved below that version all the artboards are converted into guides.

    Thanks
    Nitish

  4. 1 vote
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    1 comment  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Please follow the steps to dismiss the hint :
    1. Create a document with multiple artboards
    2. From tools, select artboard tool (shift +O)
    3. Click on Okay to dismiss the hint

    Now do do what ever you were doing and this hint would not come up.

    Thanks and Regards
    Nitish Agarwal
    Illustrator Team

  5. PDF opening

    Opening a multi page pdf created in CC 2018 from another user in my office, I am only able to open 1 page of the PDF at a time in the dialog box. We are having to save a AI fils as well as the PDF and the process is annoying

    1 vote
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    Declined  ·  2 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Artboard names no longer appear in preview after upgrading to Sierra.

    Artboard names no longer appear in preview after upgrading to Sierra.

    1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for writing it to us.
    It seems like you are using older version of illustrator. Please upgrade to the latest version of illustrator to get this problem resolved

    Thanks & Regards
    Nitish Agarwal

  7. 1 vote
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    0 comments  ·  Document and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
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