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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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74 results found

  1. Unoperational

    I'm trying to use Illustrator CC and nothing in the program is responding, everything is greyed out. There is no indication from the program that anything is wrong with it. I have downloaded the latest update and this is the first time I have had such an issue with the program.

    MacOS Mojave
    Memory 32Gb

    3 votes
    3 comments  ·  Performance  ·  Admin →
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  2. No Adobe CC App is working properly since the update of Mac OS to Mojave and the update to 2019 Adobe CC has only made matter worst

    What are we to do this is very frustrating that Adobe CC is not working properly. Have been trying to use it for 2 days. Even spent the entire evening online and on the phone with support. I gave 1 rep remote access to my Mac twice and he deleted several items and uninstalled the CC and reinstalled only to have it doing the same thing. Then had to call about Adobe Spark moments later because I was getting a 400 Bad Request. I am convinced something is wrong with Adobe and we are expected to deal with it.

    3 votes
    1 comment  ·  Performance  ·  Admin →
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  3. Key Object Performance Issues

    When aligning to a complex key object, the performance is terrible. When I click on a complex object (say, a group of complex paths or illustrations) to set it as the key object, it lags for several seconds after clicking before I can click an alignment tool. The length of the lag depends on how complex the key object is. This behavior never occurred in prior versions of illustrator. Very annoying.

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  4. Slow performans on Mac OSX

    Hi,
    I have been having this problem for a long time. I thought the problem originated from me and I bought a new computer but I have been disappointed.
    This problem is has constantly on the Mac system and I did a test today. I saw that Windows pc is more stable. This is a serious problem.
    This problem is has in many projects. Normally, a computer with this feature should give very good results.

    Please consider this situation urgent.

    Mac system info

    4K retina
    3,6 GHz Intel Core i7
    16 GB 2400 MHz DDR4
    Radeon Pro 560 OpenGL 4096…

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  5. BUG - Illustrator won't open files

    Illustrator won't open files this is no good. On Illustrator vision 22.1 Mac book pro 2015

    3 votes
    0 comments  ·  Performance  ·  Admin →
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  6. Multiple crashes daily

    The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg

    For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. Illustrator underperforming on Mojave

    Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.

    I am using the latest version of CS suite, Illustrator and Mojave.
    Illustrator system info attached.

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  8. Command-s save reverts back a few steps

    Sometimes saving the document (command-s) causes it to revert a few steps back. WHAT? What is going on with all this weirdness!

    2 votes
    1 comment  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  9. Jpg Image Won't Place in Illustrator 22.1

    I'm using a MacBook Pro Mid 2012. I've updated all of my apps. For some reason my JPG image won't place in Illustrator 22.1

    2 votes
    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  10. Flickering cursor icon and Unresponsiveness (High Sierra 10.13.4)

    Got a new Mac running 10.13.4, installed adobe CC completely fresh. Illustrator is very slow, often comes to a complete stall / irresponsive, and I have to constantly restart the application. And even after the restart, it is still very slow. I turned off everything, including the GPU performance and other things it didn't help at all. The cursor flickers for several tools. It has become very unuseable and drag the time I normally would be able to finish a project by 2x at least.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Can you please check if Dictation is on your MAC. We are aware of an issue where Dictation software was interfering.
    If this does not work, please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  11. Slow on iMac

    I have just bought a new iMac Retina 5K 27-inch (2017) with i5 3,4 processor, 16 gb of Ram, Raedon Pro 570 with 4 GB.

    Illustrator is very very slow... the files I have are simple vector only with no effects and simple paths. The files are local.

    I have a low spec 5 year old pc laptop, the files run better on that...
    Please help!

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  12. Cannot turn on GPU performance, NVIDIA card

    Cannot turn on GPU performance on Nvidia card
    My card: Nvidia gt 610m, before illustrator can turn on GPU performance but now I can't. I had to try reinstall app and driver Nvidia, update windows but nothing.
    Please fix it, thanks

    2 votes
    1 comment  ·  Performance  ·  Admin →
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  13. Consistent repeat crashes

    Consistent repeat crashes. I'm on a MAC High Sierra. I know my Illustrator 21.1 will at least crash around 10am and 3pm EVERYDAY. It goes through phases where it will crash 4 times a day.

    I am merely opening an Illustrator file from my desktop or in a folder on my desktop that is 1mb -5mb most times when this happens. When clicking on the file and waiting for this small file to open and nothing happens I realize that it's locked up.

    I check the task manager and sure enough it's not responding and I have to force quit…

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  14. Object > Expand = Crash

    I have the most updated version of Illustrator CC - whenever I use the expand tool, illustrator crashes.

    I've reinstalled, restarted my computer - can't seem to figure it out.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  15. 2-finger track pad zooming glitch/delay on mac

    Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.

    2 votes
    5 comments  ·  Performance  ·  Admin →
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    Request to Contact Support  ·  Nitish Agarwal (Illustrator on Web/iPad Team) responded

    Hi,

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We have also noticed that your GPU is turned OFF. Please get in touch with a support personnel so that he/she can help you out with this.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  16. Illustrator 2018 not working

    Illustrator 2018 is not working. How can I downgrade to 2017?
    The whole artboard is flashing everytime I move the mouse. The rulers are flashing. Portions of the vectors are just disappearing. I have rebooted my computer twice. Illustrator 2018 is not working.

    2 votes
    0 comments  ·  Performance  ·  Admin →
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  17. OPEN SLOW

    AI CC2017
    trying to launch
    I expect it to open in less than 1 min
    I am getting actual work-ready launch in 5-10 minutes.

    iMac 2013
    Yosemite

    2 votes
    4 comments  ·  Performance  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  18. Pixelated lines

    Wondering if anyone has experienced this issue before? I just installed AI and using the Adobe presets (I haven't changed anything). The lines are viewing very pixelated...how...why?! Is there a setting I need to change?

    2 votes
    3 comments  ·  Performance  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  19. Cmd + Tab doesn't bring the main window to front

    When I use Command+Tab to navigate between programs, I have to hide all open programs to see Illustrator's interface. The open palettes will display, but not the the document window, toolbar, application bar. When I try to hide Illustrator, only the palettes respond. Illustrator is generally sluggish with High Sierra.

    2 votes
    Request to Contact Support  ·  2 comments  ·  Performance  ·  Admin →
    How important is this to you?

  20. Illustrator not working

    When I open Illustrator the processor dramatically slows down, to the point I can't have anything else open. Photoshop, on the other hand, works fine. When I try to move my mouse in Illustrator it takes ages, the screen starts flickering when I click on something for a few minutes before I click something else and it happens again. Sometimes it crashes. I updated Illustrator last week to the newest version, then uninstalled it because I blamed the problem on the update, but version 29.4 works just as bad. It all happened suddenly, the drivers are updated and I have…

    1 vote
    0 comments  ·  Performance  ·  Admin →
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