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Illustrator (Desktop) Bugs

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When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

What can we fix in Illustrator (desktop)? Vote or report a bug — one problem per entry, please.

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80 results found

  1. Info palette moves to monitor Measure Tool is used

    The Info palette instantly jumps to the monitor that you use the Measure Tool on. If it's connected to all the other palettes on a secondary monitor, all of them instantly jump to the monitor where you are using the Measure Tool.

    Like most people, I have my palettes on a secondary monitor and my main monitor has my document. So every single time I use the Measure Tool, my palettes jump over to the main monitor.

    Please fix this so the Info palette stays where I put it when using the Measure Tool.

    3 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. Start Screen/Blank Screen Persists

    Every time I close an Adobe window, AI, PS, Acrobat, it leaves a "home screen" up. This is annoying in the extreme. I can uncheck show this screen in prefs, but then it just leaves a blank black slate up there. Equally annoying. When I close a document, I expect the app to not still be there in my way. Please fix this. We pay a bunch of money for access to these great tools of the trade, give us the ability to make them work like we prefer. Thank you. I am aware this is not technically a bug,…

    3 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  3. Gradients Swatch Box Snaps Back

    When expanding the box to see your gradient fill it immediately snaps back to the letterbox default. I cannot gauge the color gradients very well without enlarging the viewable gradient area.
    Its a bug that needs fixing.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  4. just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

    just installed illustrator 2019 and my apple magic mouse 2 has gone rogue... come on!!!

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  5. My Illustrator CC window will not minimise into the dock?

    Hi,

    Not sure where to go with this one but I have just upgraded to Adobe CC and noticed that I'm unable to 'Minimise' the window in Illustrator and also noticed that it won't do it in InDesign but Photoshop does minimise (ODD!)

    All it will do is when you double click it fills to fit screen and then the opposite.

    I have posted this onto the forum and others have mentioned that they are also experiencing this problem.

    (I have turned on the 'Double -click a windows title bar to minimize' in the System Preferences)

    Please could you help…

    3 votes
    4 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  6. Getting error while opening illustrator. Workspace missing.

    Get an error while starting the illustrator. Workspace is missing as well. Even if I reset the workspace nothing happens. Nothing happens when I select an already saved workspace. Please figure this out ASAP cannot complete my work.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    Hi,

    Please try to delete your preferences. If it still doesn’t solve your problem, please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  7. tools panels disappeared.

    I've just updated the software and got a dialogue box that some preferences were missing, then the interface changed to the dark one (I opt for the lightest one) and then all my tools seem to have disappeared and I can't get them back. I've quit, reopened, and repeated after restarting but same problem so far exists.

    3 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  8. release to layers not working

    release to layers not working. Does it for 1 group or sublayer, but not for all of them. Had to open CC 2014 to get it to work.

    3 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  9. Tool Options Palettes Absent On Launch

    The tool options palettes (those you select from the Window menu) are occasionally absent on launch. Not every time. Not even most times. It seems to occur in waves; sometimes more frequent, sometimes less frequent. Lately, it's been a near daily occurrence.

    Choosing the palettes in the Window menu when this happens does nothing.

    I have the palettes grouped in a single column, but it seems to make no difference whether they're grouped or spread out. Likewise it makes no difference if they're on my primary or secondary monitor.

    Currently installed version: 23.0.3
    I have CC set to auto update.…

    2 votes
    2 comments  ·  User Interface  ·  Admin →
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  10. Illustrator v23 desktop glitchy

    Hi, im running Illustrator CC 2019 v23 on Windows 7 32gb Ram. The keyboard shortcuts dont work (ctrl+A for example), mouse scroll zoom doesnt work. All drop down menus, File/Edit etc, will shut randomly making it impossible to select any options. As it stands completely unusable. Anyone else haviing these issues?

    2 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  11. selection issues

    I have to click above where i want to select in the men system, i have windows 10 illustrator 2108

    2 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  12. shortcut delay

    in iMac, all of the keyboard shortcuts are a little bit delay, like 0.5s. How can i solve this issue?

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  13. Unable to assign CMD+Z to Undo tool

    I am using Illustrator CC 2018 22.0.1 for Mac (High Sierra 10.13.2) and I am having trouble assigning CMD + Z to my "Undo" tool. After my last update, I had lost nearly all of the default keyboard shortcuts (I had never customized them before so I assume they were the defaults) like cmd + s = save, cmd + c = copy, cmd + v = paste, etc. which was really frustrating to always have to go to the menu bars to do small actions. However, I have since gone in manually and reinstated the old shortcuts, but for…

    2 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  14. Windows Panels resize at applications restart

    Not sure if this is a Windows issue or a new AI 2018 issue. The problem I am having with all 2018 Adobe products is that when I enter back into AI after restart my Window Panel properties are all collapsed even though my saved work-space is saved with all of them always expanded. This causes me to go through every window panel and expand it. Not a huge deal but super annyoing and a time waste. This is happening consistently. I am running Win10- pro with the latest AI CC update.

    2 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. It would also be helpful if you can share your workspace on sharewithai@adobe.com

    Thanks
    Anish Kumar
    Illustrator Team

  15. New Illustrator 2018 UI is not correct-missing panels and won't set workplace

    This is what I get when opening the new Illustrator CC 2018. Wonky, slow to respond, no panels, workplace will not appear. THings lag and disappear randomly. Terrible!
    On WIN 10 Enterprise 64 byte Dell Desktop Nvidia Quatro K4000 video card. 4K monitor

    2 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    Hi,

    Please try to delete your preferences. If it still doesn’t solve your problem, please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  16. Dual Screen - Prompt window display on the wrong screen - Mac

    The prompt dialog display window constantly display on the wrong screen even after repositioning to the main display.

    2 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  17. Toplayers in layer panel flip open when opening files, even after closing them when closing the file.

    Files with a lot of layers that have sublayers should keep their toplayers 'closed' to keep things orderly and manageable. Now every time I open a file, AI flips most (not all! why?) toplayers open, thereby showing all sublayers, making the layer panel a superlong list and cluttering view. I always have to start by manually closing them all again. rinse and repeat after closing the file.... There seems to be no structure as to which toplayers get flipped open and which stay closed, so it is not a pref setting it seems.

    2 votes
    3 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

  18. UI Not Scaling Down

    After updating to the 2018 version of Illustrator, I found that the UI wasn't scaling to the proper resolution. I expected it to be proper & have smaller buttons & such. In reality, all of the tools & toolbars are bloated like it's scaled to 200%.

    2 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  19. zoom tool?

    did something happen to the simple command + and command - zoom keyboard shortcuts? I've been using those since 1995 or 6, and now when i use them it centers me on a specific, but unselected artboard?

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  20. exporting svg

    Hi,
    I use Illustrator CC 2017 21.1.0.
    When exporting an illustrator document to svg 1.2 tiny and open in Dreamweaver CC2017 or another editor I receive an error on the Illustrator metadata / namespaces like:

    <!-- Generator: Adobe Illustrator 21.1.0, SVG Export Plug-In . SVG Version: 6.00 Build 0) -->
    <!DOCTYPE svg [
    <!ENTITY nsextend "http://ns.adobe.com/Extensibility/1.0/">
    <!ENTITY ns    ai "http://ns.adobe.com/AdobeIllustrator/10.0/">
    <!ENTITY nsgraphs "http://ns.adobe.com/Graphs/1.0/">
    <!ENTITY ns    vars "http://ns.adobe.com/Variables/1.0/">
    <!ENTITY nsimrep "http://ns.adobe.com/ImageReplacement/1.0/">
    <!ENTITY ns    sfw "http://ns.adobe.com/SaveForWeb/1.0/">
    <!ENTITY nscustom "http://ns.adobe.com/GenericCustomNamespace/1.0/">
    <!ENTITY ns    adobe_xpath "http://ns.adobe.com/XPath/1.0/">
    ]>

    I have exported with the following…

    2 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?
    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

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