Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
15 results found
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Artboards name disappear or change back after renaming (often when pasted)
After renaming an artboard in the panel, it will return to it's default name eg. , Artboard [x], instead of maintaining the new name.
AI version: 22.0.1
50 votes -
can't paste object. the requested transformation....
the image is 5 inches, and I'm pasting into a several page 8.5 x 11 document.... really can't tell you how much time I'm wasting, and I'm very irratated.
9 votesHi,
Sorry for the inconvenience caused.
I am not able to reproduce the issue on my side. Are you still able to reproduce this consistently on latest version of Illustrator?
If yes please share a small video of the same at sharewithai@adobe.com so I can further investigate it.
Please do mention the link of this thread so we can identify you. Govind from our team will help you on this.
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Recovery opens Print.ai document profile instead of restoring a document after crash
This has happened twice in the past few days, the first time Illustrator unexpectedly crashed and just now it froze and I had to force quit the program. Both times, when I reopen Illustrator it tells me it's recovered my file(s), shows the correct document name (like Untitled-3, etc) and I press OK. It then pulls up a document called Print.ai which is just a blank artboard, maybe something I made in the past and didn't use? I go to the folder on my computer where the recovered files are supposed to go, it will say the folder has been…
3 votesElizabeth, the team suspects that can be triggered by moving the original file to another folder while it’s still opened.
Then, if Ai crashes, if can’t properly locate it and it leads to this exact problem.
Does it sound like something that could have been the case?
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3 votes
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Files won't actually save until closed.
Illustrator 29.8.1
When either choosing the 'save' command from the file menu, or hitting 'command+s' the saving text flashes in the filename of the tab, but the file does not actually save and it continues to have the unsaved changes asterisk there as well.
The only way to save and get the currently open file to save/update is to try and close the file, and then save through the 'you have unsaved changes' window that pops up before closing.
Please fix this, I have several operations in my workflow that require uploading a file I'm currently working on to an…
2 votes -
Unable to create new file, have to restart software
As title, unable to create new file, have to restart software every time
2 votes -
Crash on new artboard
Every time I click on the "+" under my artboards window, it crashes. I have 24 artboards already, and if I duplicate one using Option click drag, it seems ok. But New Artboard crashes again and again.
MacOS 15.5
Illustrator 29.5.12 votes -
Stroke weight defaults to 10pts on oversized custom Artboard
If I create a new document one of the standard sizes, say Letter... then draw an object and apply a stroke... the stroke size defaults to 1pt as it should. However, if I define a new custom oversized artboard, say 500 inches square, then draw and object... when I apply the stroke, the size defaults to 10pts.
2 votesDoes it behave any better in the latest Ai builds?
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Duplicating an Artboard with art on it and then Undoing it, causes crash
if you drag and artboard with art on it while holding option to duplicate, it duplicates fine, but if you Undo, the duplicated artboard remains and you can't delete. sometimes if you try and select the artboard illustrator will crash. the only way to update is to reopen the affected file.
2 votesHi, Fernando, thanks for reporting the issue.
Since we are not able to reproduce the issue in house, kindly provide the following information to nail down the issue further: the machine details, the Illustrator version with which the issue is happening, the test file, and test steps to help us reproducing the issue.
It would be very helpful if you can provide the video recording to reproduce the steps. Kindly share the above details ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of mail.
Regards, Pooja Garg, Illustrator Team
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AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.
We have created this thread to investigate . If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on this User voice thread and provide Test File via File->Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.
- On opening a file in Illustrator the START SCREEN do not gets dismissed and the file’s content is not visible.
- While working on a file and opening a new one the document view sticks to the old file and…
2 votesHi,
Thank you all for reporting this issue and providing us your valuable feedback.
Kindly help Illustrator Team to nail this issue down further:
1)Kindly provide video ,Test Steps or File via File→Package with which you are still facing this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.Please remember to update graphic driver. We are also seeing cases where updating graphic card driver fixes the issue. You can update your driver via https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html .
Thanks and Regards
Ankit Goyal
Illustrator Team -
Currently selected artboard not automatically highlighted as per normal
Running Mac 10.13.6 and AI 22.1
In all previous versions of Illustrator the artboard you are currently on remains highlighted so you know which on you are on.
In this version, the artboard is only highlighted while working in it. If I click into a menu item (say 'Object') then the highlighted artboard disappears and I no longer know which one I am on. Clicking on the blank artboard, which usually highlights that clicked on artboard, doesn't work. The only work around is to click onto another artboard and then back to the first. I've had this issue maybe 6…
2 votesPlease confirm if this bug does not longer happens in the latest versions of Illustrator.
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Restore Highlighted Ruler Markers when moving objects
This is a feature that was there before the last major updates. To explain, previously when you say, make a duplicate of one object and drag it across the artboard, you would see the little marker move across the ruler while holding the object. Since it is now gone, there is heavy guesswork going on when I'm trying to move close to a specific distance. This request is in regard to this tool only. I know all about distributing objects, etc. I'm just looking to restore this little feature that dropped from this tool.
1 vote -
Artboard Tool doesn’t create artboards based on a clicked object with an expected precision
When using the Artboard Tool to click on an object, an artboard should be created accordingly. However, this feature rarely works as expected, and the success rate is unacceptably low. We kindly request improvements to ensure more consistent and reliable performance.
1 vote'As expected' — how so? What result do you get? Can you share an example of a behavior you think shouldn’t be, a test file, a video, please?
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Paste in the same place is failing
El comando para pegar en el mismo lugar está fallando, los objetos copiados desde un lienzo y pegados a otro de igual tamaño se pegan en posiciones diferentes.
1 voteJoan, can you please share both the file and the demonstration video? Please make sure the it’s clearly seen which artboard is active when you copy and when you paste.
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作成したガイドレイヤーを削除すると、消えずに増える
- macOS(Mojave 10.14.6) Illustrator2021(25.2.3)およびIllustrator2018頃から 2.レイヤーパネル上で作成されたガイドレイヤーを削除。 (この時のガイドレイヤーは同一環境で作成された.Aiデータの場合も、別環境で作成された.Aiデータの場合も含みます。また、削除に関してもレイヤーパネル下部ボタンでの削除、キーボードのdeleteを使用した場合どちらも含みます。）
- ガイドレイヤーが、通常のレイヤー同様に削除される。
- ガイドレイヤーは削除されず、何も描画されていないように見える空のレイヤー(レイヤー名はガイドレイヤー)が複製される。元の削除操作を行ったレイヤーは複製されたレイヤー同様に何も描画されていないように見える空のレイヤーになる。再度、複製されたレイヤーと元の削除したいレイヤーをレイヤーパネル上でまとめて選択し削除すると通常通りに消える。
1 vote製品フィードバックへのご協力ありがとうございます。
質問がございます。Illustrator にはガイドレイヤーという機能がございません。
検証のために、ご報告いただいたガイドレイヤーの作成方法手順をお教えください。
よろしくお願いいたします。Illustrator チーム
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