Chazz Splash
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44 votes
An error occurred while saving the comment Chazz Splash supported this idea · -
152 votesNeed More Info · AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded
Hi,
Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips
Please send them to nitiagar@adobe.com
Thanks
Chazz Splash supported this idea · -
15 votes
Need more information – is this happening while exporting the files to cloud? If yes, for which format?
Chazz Splash supported this idea · -
40 votes
Please leave a comment if you’re still facing issues moving layers.
Chazz Splash supported this idea · -
188 votes
We have not been able to see this issue at our end. Need more information to have it resolved
a) Is this happening on a new document or on an existing Ai document?
b) Is this happening consistently – for each document?
c) Please provide details about RAM and free space on iPad.
d) If possible, if you can attach a video capturing the issue.Chazz Splash supported this idea ·
Happens to me too.