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Derek Robinson

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  1. 2 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Mohit Agarwal | Lead Software Engineer – Illustrator

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    Derek Robinson commented  · 

    I have the same problem, really irritating when you have a file with a large amount of layers and every time you open you have to close them all again - PLEASE FIX.

    Derek Robinson supported this idea  · 
  2. 199 votes

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    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

    Derek Robinson supported this idea  · 
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    Derek Robinson commented  · 

    Same problem here. Suddenly can't open certain files. Colleague can open fine on his illustrator. My illustrator gets spinning wheel of death. I restart computer, my file shows up just as everything is closing down. Sooo frustrating!!!!!!

  3. 66 votes

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    Derek Robinson commented  · 

    When opening a multi page pdf instead of having to select the range, why can't it open the page you see in the window? In other words, why not make the window page and range the column. I am always selecting the page in the window and forget to change range and always end up opening page 1. Thanks

    Derek Robinson supported this idea  · 
  4. 5 votes

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    Derek Robinson supported this idea  · 

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