silvio
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18 votes
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Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent
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Screenshot 2024-07-18 153603.png 421 KB -
Screenshot 2024-07-18 153522.png 33 KB -
Screenshot (49).png 93 KB -
Bild_2021-10-04_155858.png 50 KB -
Bild_2021-10-04_155834.png 13 KB -
Bild_2021-10-04_155832.png 13 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
Screenshot 2020-12-12 at 9.13.48 PM.png 627 KB -
Screen Shot 2020-10-07 at 9.24.55 PM.png 75 KB -
bug2.PNG 65 KB -
bug.PNG 93 KB -
Capture.PNG 10 KB -
Screenshot 2020-05-12 at 7.53.51 PM.png 343 KB -
Screen Shot 2020-04-26 at 13.40.41.png 214 KB -
Black_Screen-Issue.PNG 138 KB -
Screen Shot 2019-08-21 at 8.25.38 AM.png 169 KB -
New File.jpg 154 KB -
Illustrator.jpg 146 KB -
blank screen.png 2910 KB -
Screen_Shot_2018-03-24_at_11.59.33_AM.png 174 KB -
Capture.PNG 53 KB -
Untitled-1.jpg 310 KB
69 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
silvio
supported this idea
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New document (File > New) window / dialog is blank / black / gray / empty
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%E8%9E%A2%E5%B9%95%E6%93%B7%E5%8F%96%E7%95%AB%E9%9D%A2%202025-10-08%20200544.png 40 KB -
Sni%CC%81mka%20obrazovky%202025-10-07%20o%2011.38.42.png 216 KB -
Capture d’écran, le 2021-02-19 à 20.42.23.png 200 KB -
illustrator tech issues - create new.jpg 499 KB -
Screen Shot 2020-07-09 at 06.35.08.png 1059 KB -
Screen Shot 2020-06-28 at 10.00.53 PM.png 359 KB -
Screen Shot 2020-05-29 at 1.39.00 PM.png 2908 KB -
Screen Shot 2020-05-29 at 1.39.00 PM.png 2908 KB -
Screen Shot 2020-03-03 at 12.32.55 PM.png 302 KB -
Screenshot 2019-11-14 at 10.01.55.png 624 KB -
Screenshot 2019-11-14 at 10.05.54.png 174 KB -
Screenshot 2019-11-14 at 10.06.17.png 221 KB -
1.PNG 22 KB -
ice_video_20181212-103345.mp4 2807 KB -
Ai home page.png 81 KB -
illustrator_screen.PNG 132 KB -
newdocument_blackpanel.jpg 133 KB -
Capture_AI.JPG 59 KB -
Illustrator.PNG 125 KB -
IMG_0071.MOV 26874 KB -
Capture.JPG 50 KB
80 votesWe are not hearing this anymore in recent times, marking this one as Resolved.
If you are still facing this issue, please add a comment.
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silvio
commented
after 1 almost one month I had NO ANSWER from Adobe about my problem.
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silvio
commented
new document appears an empty panel, how can we fix this?
waiting for a response.
thanks
illustrator V22.1
silvio
supported this idea
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7 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
silvio
supported this idea
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silvio
commented
I have the same issue, File > New = black screen or no option screen.
This problem is resisting even after few installations.
I Totally agree with Moe, this illustration is annoying. Every day the same "lady" image.
My suggestion is to create a random selection from Behance when the illustration/art/whatever is elected will popup on the starting screen, every month a new art. The election can be done via the Twitter pool.
Necessary to offer some kind of "prize" ex. a year of CC for free.
Sound good?