New File and Help Tabs Not Working
This is not an idea, it's a bug in the system. The 'File -> New' command does not work. If I click 'File -> New', it brings up a new window that remains black and does nothing. I found a work around. If I check the use 'legacy "File New" interface' box In the 'Edit -> Preferences -> General' dialog, only then will it allow me to create a new document.
I can, however, upon initially opening illustrator, create a new document. But say i'm working on a project and I want to create a new document with the 'File -> New' command. It does not work unless I use the work around that I explained previously.
I'm also having similar problems with the help tab. Not a single command in the help tab works. If I click anything in the help tab, again, it opens a black screen that does nothing.
Brian
shared this idea
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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William van Beek
commented
I have this same issue.
Just installed Adobe CC yesterday and a few of the programs.
I run into this issue when trying to create File > New as well. -
silvio
commented
I have the same issue, File > New = black screen or no option screen.
This problem is resisting even after few installations.