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  1. 47 votes

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    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

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    Anonymous commented  · 

    I have that problem also, extactly. Unknown error saving, then save PDF first, THEN save as .ai file. PLEASE FIX.
    -Signed, original Illustrator 88 user. I'm on Catalina using AI 2020.

  2. 5 votes

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    Anonymous supported this idea  · 
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    Anonymous commented  · 

    I've tried ALL the "correct" answers to "Smart Guide not working" and mine STILL DOESN'T WORK. I can make anchor points snap, but not segment to segment. Very frustrating.

  3. 40 votes

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    48 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous commented  · 

    Command-U seemed to fix it for me, even though I had the menu ticked.

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    Anonymous commented  · 

    I just upgraded to Illustrator CC and smart guides not working.

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