Anonymous
My feedback
3 results found
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50 votes
Hi,
Thanks for reporting this issue, Illustrator Team really appreciate this.
We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Please Also let us know if you have been using any 3rd Party plugin while facing this problem.Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
Our time zone is IST (+5:30 GMT).We are available…An error occurred while saving the comment -
5 votesAnonymous
supported this idea
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An error occurred while saving the comment Anonymous
commented
I've tried ALL the "correct" answers to "Smart Guide not working" and mine STILL DOESN'T WORK. I can make anchor points snap, but not segment to segment. Very frustrating.
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41 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.An error occurred while saving the comment Anonymous
commented
Command-U seemed to fix it for me, even though I had the menu ticked.
An error occurred while saving the comment Anonymous
commented
I just upgraded to Illustrator CC and smart guides not working.
I have that problem also, extactly. Unknown error saving, then save PDF first, THEN save as .ai file. PLEASE FIX.
-Signed, original Illustrator 88 user. I'm on Catalina using AI 2020.