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  1. 1 vote

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    1 comment  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →
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    D commented  · 

    Have seen this on the most recent two updates for Illustrator - currently on 25.3.1.

    The help pop up loses its buttons and cannot be dismissed. Have to quit.

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  2. 2 votes

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  3. 1 vote

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    D commented  · 

    If we follow the breadcrumbs, the templates folder for Illustrator (on Mac) is in the Adobe Illustrator applications folder. Writing back to the Applications folder is not a great place to be writing files to as we move to better file security. Ideally should be in Application Support/.....

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  4. 35 votes

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    This issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
    If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.

    That is the workaround, and it’s reported that it’s not always the case.

    At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.

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    D commented  · 

    On a Mac I'm seeing a similar issue. Creating an art board that is 167x167 and Illustrator is exporting out 168x168 PNG.

    PDF export size is perfect.

    Playing fractional units becomes a little more bizarre with the width of 167 working if I'm using 166.1 but using the same value for width still results in the width being 168. Something totally wrong with PNG Export of an artboard.

    Tried pixel perfect and adjusting sizes to pixel boundaries.

  5. 77 votes

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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    D commented  · 

    I've just reproduced the save issue for a friend who was not able to save their files (totally distraught by this - people have real commercial deadlines that they can't meet with this bug - this is an URGENT issue that needs to be addressed).

    The two crash reports that I can see are for CEPHTMLEngine and AIRobin

    The workaround (with some loss of info) that seems to work is.
    1. Have the file open in Illustrator 2020
    2. Save a copy as SVG
    3. Install Illustrator 2019. (... menu in Creative Cloud alongside Illustrator is the way to install a previous version)
    4. Import the SVG, ignore the out of memory error - that seems to be a bug too
    5. Save as Illustrator CC format
    6. Continue to work in Illustrator 2019

    Process: AIRobin [7598]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/AIRobin.app/Contents/MacOS/AIRobin
    Identifier: com.adobe.AIRobin
    Version: 24.0.1 (24.0.1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    User ID: 501

    Date/Time: 2020-01-14 17:44:44.348 +1100
    OS Version: Mac OS X 10.15.2 (19C57)
    Report Version: 12
    Bridge OS Version: 4.2 (17P2551)
    Anonymous UUID: 03EC2242-B2F5-

    Sleep/Wake UUID: E4B54161-911C-4E03-AD1E-F0BFFE592C11

    Time Awake Since Boot: 36000 seconds
    Time Since Wake: 35000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 63 SchedulerThread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: EXC_I386_GPFLT
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Segmentation fault: 11
    Termination Reason: Namespace SIGNAL, Code 0xb
    Terminating Process: exc handler [7598]

    Process: CEPHtmlEngine [7996]
    Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/CEPHtmlEngine/CEPHtmlEngine.app/Contents/MacOS/CEPHtmlEngine
    Identifier: com.adobe.cep.CEPHtmlEngine
    Version: 9.4.0.58 (1)
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    User ID: 501

    Date/Time: 2020-01-14 17:45:23.551 +1100
    OS Version: Mac OS X 10.15.2 (19C57)
    Report Version: 12
    Bridge OS Version: 4.2 (17P2551)
    Anonymous UUID: 03EC2242-B2F5-

    Sleep/Wake UUID: E4B54161-911C-4E03-AD1E-F0BFFE592C11

    Time Awake Since Boot: 36000 seconds
    Time Since Wake: 35000 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 CrBrowserMain Dispatch queue: com.apple.main-thread

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Application Specific Information:
    abort() called
    CEPHtmlEngine(7996,0x11a0cbdc0) malloc: Incorrect checksum for freed object 0x7ff1e0f32008: probably modified after being freed.
    Corrupt value: 0xf00007ff00000000

  6. 1 vote

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