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Heidi

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  1. Wrong exported image size (extra pixel added) if artboard coordinates are non-integer, not pixel-perfect

    168 votes

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    179 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issue is probably happening because the artboard dimensions are not appropriate for raster export (i.e. are in decimals).
    If you make x and y values as the whole numbers in the transform panel (not in decimal), then the extra pixels will not be added to the exported image.

    That is the workaround, and it’s reported that it’s not always the case.

    At the same time — Ai knows the size of artboards to be exported and yet it does not deliver the set sizes, which is not fair. The team is going to rethink the algorithm.

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    Heidi commented  · 

    Just embarrassed ourselves in front of our biggest customer, thanks a lot for still not fixing this bug.

  2. Can't drag a color swatch onto a gradient color stop

    4 votes

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    0 comments  ·  Illustrator (Desktop) Bugs » Colors, Swatches, Patterns  ·  Admin →
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    Heidi shared this idea  · 

  3. Gradient stays selected when trying to pick a solid colour

    36 votes

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    36 comments  ·  Illustrator (Desktop) Bugs » Colors, Swatches, Patterns  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Heidi commented  · 

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    In Illustrator 2019 there’s a glitch that causes a gradient to apply to an unselected object. It seems to happen to the most recently selected object. If I'm zoomed in and apply a gradient to an object on one area of the artboard and it changes the color of an object on a totally different area, I might not see it happen and could send an incorrect file to print. I’ve hit undo and tried again, but it happens over and over.

    Heidi supported this idea  · 

  4. Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent

    59 votes

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    79 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Heidi commented  · 

    macOS High Sierra, then Mojave 10.14.3
    iMac 2017
    Processor 3.4 GHz Intel Core i5
    Memory 24 GB 2400 MHz DDR4
    Graphics Radeon Pro 570 4096 MB

    Our art department team was running High Sierra when the below issue first started happening (when we first updated to Illustrator 2019, so we updated our OS to Mojave. The problem persists. When we go back to the 2018 version, the problem resolves.

    We tried a clean reinstall. We used the uninstallers, deleted all preferences, restarted our systems, ran CC Cleaner and reinstalled Creative Cloud, but it didn’t resolve it. We also made sure to do the latest Illustrator 2019 update.

    Throughout the work day, Illustrator (and Photoshop) will stop opening files at random times. It has happened both when other file tabs were open and right at the beginning when no other files are open. It will show the name of the file at the top of the tab, but there will be a blank gray screen. The only way around it is to quit and restart the app. We end up having to do this every couple of hours, slowing down productivity.

    Sometimes it will blank out files that were already open. If they haven’t been saved and we have to quit the app, it asks us if we want to save…but we don’t know for sure whether or not we want to save it because we can’t see what it looks like. This could cause printing errors. I've seen similarly titled posts but the descriptions don't sound quite like what's happening for us.

    Heidi supported this idea  · 

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