Anonymous
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48 votesAnonymous
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43 votes
Hi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.When this issue occur please share the AID file with us without closing illustrator.
1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator TeamAn error occurred while saving the comment Anonymous
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42 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
Hi,
Since this is not a generic issue and we have not received any response from the users, we are closing this issue. If you are still facing this issue, kindly send us an email at ShareWithAI@adobe.com and we will reopen this.
Regards
Ankit GoyalAn error occurred while saving the comment Anonymous
commented
Anyone find a fix for this? I have workspaces setup for many different projects. To say this is irritating is an understatement!
In general it's so frustrating the amount of bugs/issues that happen with CC these days. Please stop with the willy nilly updates Adobe!
Same issue happening with me, plus I can't share the AID files as Windows won't let me add to zip, copy/paste or attach directly (see attached pic).
Just has a support rep spend an hour troubleshooting through all the steps I'd already described as having done. This issue has caused so much wasted time for what looks like quite a few people.