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Priyanka Singh-Adobe Illustrator Team

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  1. 1 vote

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    Priyanka Singh-Adobe Illustrator Team commented  · 

    Hi Arthu,

    Thanks for reporting the issue, I understand this is not an expected behaviour and we acknowledge it. Could you attach a recording for this issue to better resolve the issue.

    Thanks
    Priyanka, Illustrator team

  2. 3 votes

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    Priyanka Singh-Adobe Illustrator Team commented  · 

    Hi Chaim,

    Vectorize option only comes up for raster formats like JPEG/PND/PSD/TIFF and more. You can place an image from your iPad /capture an image from the camera and convert them to vector artwork.

    Thanks,
    Priyanka
    Illustrator Team

  3. 11 votes

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    Priyanka Singh-Adobe Illustrator Team commented  · 

    Hi,
    Can you share a screenshot when the issue happens.

    Thanks,
    Priyanka
    Illustrator Team

  4. 2 votes

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    Priyanka Singh-Adobe Illustrator Team commented  · 

    Hi Bob,

    I am unable to download the pdf document-it says "Failed to download the pdf document". Request you to upload the doc again.
    Also, please upload the .ai document that you are trying to export to pdf.

  5. 2 votes

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    Priyanka Singh-Adobe Illustrator Team commented  · 

    Hi,

    Please share the file that you are trying to export, also let us know the format you trying to export to.

    Thanks,
    Priyanka

  6. 2 votes

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    Priyanka Singh-Adobe Illustrator Team commented  · 

    Hi Sara,

    Please share a video of the issue. This would help us to fix the issue at the earliest.

    Thanks,
    Priyanka

  7. 44 votes

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    Priyanka Singh-Adobe Illustrator Team commented  · 

    Hi Joshua/Angela

    Please enable Palm Rejection from Settings->Input and let you know if you are still facing any issues.

    Thanks
    Priyanka

  8. 4 votes

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    Priyanka Singh-Adobe Illustrator Team commented  · 

    Hi,

    Apologies for the inconvenience caused to you due to this issue and getting back to you this late.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Is this Issue still happening on your machine in the Latest version 23.0.3 ?
    2) If yes,Kindly provide Test file(Via File→Package) with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks,
    Priyanka
    Illustrator Team

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