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Magnus Helin

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  1. 4 votes

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    We have fixed this issue in our latest Pre-release build of 26.0.2

    Please follow the instructions below to get CCD Prerelease build.
    1. If you are not already part of the Illustrator Prerelease program then please click this link to join the prerelease – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
    2. Accept Prerelease Agreement
    3. Go to Creative Cloud Desktop and look for Prerelease in the Apps section.
    4. Install/Update to Illustrator Prerelease 26.0.2 from Creative Cloud Desktop Pre-Release Tab(This will not replace the existing installation of Release build of Illustrator)

    Please share your comments on whether this issue is fixed for you.

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    Magnus Helin commented  · 

    Yes, just ran into this exact same bug. Uninstalling this beta version immediately…

    Magnus Helin supported this idea  · 
  2. 22 votes

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    17 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Magnus Helin shared this idea  · 
  3. 345 votes

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    469 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Magnus Helin commented  · 

    Crazy irritating when it happens, but most often caused by some other software intercepting input from the keyboard and not properly passing it through afterwards.

    If you are running any form av antivirus software, look a feature labeled something like Secure Keyboard Entry and disable it. At my company we use Webroot antivirus which caused this exact issue.

    Some years ago I've also had this happen with a webbrowser open in the background where some page had JavaScript running for custom keyboard commands. Haven't seen this lately though, so I assume the webbrowsers have clamped down their sandboxes a bit better now.

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