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We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.2
1. You will have to reset your toolbar once if it is already disturbed. refer to this knowledge base to see how you can reset –
2. What we have fixed is the tool bar is no longer editable as long as it is not in the toolbar edit mode

Please refer to our knowledge base FAQ if you face difficulty in update.
Or get in touch with us at any of the other support channels –

Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Adobe. Make It an Experience.


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  • Bronwyn commented  ·   ·  Flag as inappropriate

    I have no option to update to 23.02 It is now the end of May, and this "fix" was posted in February.

  • Beckett commented  ·   ·  Flag as inappropriate

    This was a very disruptive change. I cannot recover the time lost resetting this tool panel or chasing it all over my desktop as it moved to whatever it saw fit.

    Once upon a time Adobe streamlined tool usage over multiple programs. You should adopt that again and get rid of the photoshop "proportional" tool that is different than the other programs, inDesign and Illustrator. Change for the sake of change does not deliver jobs at the end of the day. Disappointed.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Thank you, I have found the selection tool.
    Now the selection tool will not function as a selection tool. Can you help with this?

  • Martin Cross commented  ·   ·  Flag as inappropriate

    To reiterate what others have said:

    "Tool bar fix:
    Go to bottom of toolbar menu and click on the dumb rectangle box icon with the three dots.
    This opens the All tools menu. (grayed out)
    Click the dumb little icon in upper right corner, and choose reset or advanced."

  • Anonymous commented  ·   ·  Flag as inappropriate

    Someone please help! My selection tool has completely disappeared. For some reason is keeps moving around and now it has simple disappeared - no where to be found. I'm dead in the water!!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    For the french version, there is no more than 23.0 (64 bit).
    Your fixing announce was feb 12, we are mar 18.
    So, what Adobe will do ?

    Thank you !

  • Dee commented  ·   ·  Flag as inappropriate

    OMG Ian Davies!!!!! Thank you! Thank you!! so much for this ... this was driving me nuts!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Why the **** have you done this..? There was no need. Tools move every ten minutes!!!!! This is joke Adobe.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It took 2 updates to fix this? Really? Here's a tip to improve Illustrator. Stop screwing with standardized processes that have been used for decades. We don't need to retrain every time an update comes out.

  • Alex commented  ·   ·  Flag as inappropriate


  • NightOwl commented  ·   ·  Flag as inappropriate

    It's not completely clear, but as the Adobe Engineer points out, you must upgrade to Illustrator CC 23.0.2. There are no steps after that (the upgrade itself is the fix). What is not clear is if we should reset the toolbar FIRST, then upgrade to 23.0.2 or if you can reset after upgrading. I would reset first then do the upgrade.

    NOTE: Check your version of Illustrator. I was stuck in Illustrator CC 23.0.1 and figured Creative Cloud had upgraded. Turns out there was a totally separate issue with Creative Cloud not upgrading. A call to Adobe fixed that. As soon as I went from Illustrator CC 23.0.1 to 20.0.2 no more spastic toolbar.

  • Penny commented  ·   ·  Flag as inappropriate

    Yup same. Really annoying and time consuming ... ANY FIXES??

  • Allison commented  ·   ·  Flag as inappropriate

    Lately, every time I use illustrator, even though I'm not closing it out every day, it keeps rearranging my tools in my toolbar, lumping them in with random tools that are not related to them and putting them in different orders. This has become extremely frustrating and is making my work inefficient. Half the time, I can't find my tools because they're hidden in a group with other random tools and not where they were the previous day.

  • Aaron commented  ·   ·  Flag as inappropriate

    How do you lock the tool bar?? No where do you explain how to fix this very stupid issue.

  • Anonymous commented  ·   ·  Flag as inappropriate

    having to reset my toolbar every 15 minutes is not a fix.. how do you lock the toolbar?

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