Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
32 results found
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macがスリープしない
Illustrator2025へのバージョンアップ以降、Illustratorがバックグラウンドで起動している状態でmacがスリープしなくなりました。
【対象デバイス：iMac2019(macos14 Sonoma),iMac2017(macos13 Ventura)】
同じ職場で使用している複数台が同じ現象。
スリープにならない状態からIllustratorアプリのみ終了したところ、通常通り指定の時間でスリープに入りました。
これまで、スリープにならない場合の対策（再起動、ソフトウェアアップデート、NVRAMやPRAMのリセットなど）をしてきましたが解決には至りませんでした。
一方で、M1iMac2021はアプリ起動中でもスリープになります。1 vote -
Error con la nueva versión 2025 [!IMP]
Abrí mis documentos creados en AI para poder editarlos y cada ciertas acciones me aparece un error sin precedentes.
1 voteThe issue has been resolved by installing a missing plugin from CCD app
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ガイド線が消せない。選択できない。
いくつかのファイルで、ガイド線を引いた後、選択もできず、消すこともできない状態に陥ります。ガイド線を一括非表示にした時に限り表示を一時的に消すことができます。印刷入稿などへ回しても現物に影響はないので良しとしていますが、作業にあたりとても邪魔で困っています。
【マザーボード】
ASUS PRIME B660-PLUS D4【CPU】
12th Gen intel(R) Core(TM) i5-12500【CPUクーラー】
DeepCool AK400【メモリー】
Corsair DDR4-3200(1600MHz) 16GB*4枚(64GB搭載)【グラフィック】
NVIDIA GeForce RTX 3050【OS】
windows10 64bit1 voteGuides in Illustrator, unlike in InDesign, are considered to be objects and exist within layers. As per the comment by Ten_A, if your guides are contained within a locked layer, they won’t be selectable.
If you wish to change this behavior, you should upvote this request: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/37211029-make-guides-to-be-like-in-indesign
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Smart Vector Object in Photoshop does not open anymore in Illustrator after upgrading to Monterey 12.3 I got an error -1703.
Smart Vector Object in Photoshop does not open anymore in Illustrator after upgrading to Monterey 12.3 I got an error -1703.
34 votesThis issue is fixed in macOS 12.3.1 update from Apple.
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Cannot copy from one layer and. paste to another....
After the latest update, copy and paste between layers is wonky. If I copy an item from one layer, it will only paste back into that layer. If I make the source layer hidden and try to paste, I get the "attempting to paste to locked/hidden layer" warning. I can select an object, then drag the small box that shows up in the layers panel to a new layer, but this is a bit awkward....
5 votesThis behavior is most probably cause by Paste Remembers Layers option, accessible in the Layers panel’s flyout menu.
When it’s enabled, Illustrator tries to paste copied objects into their original layers.
If the option it disabled, but it still does not work as you want it to, please reply back.
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Communicating with Adobe
Hi Adobe people,
I have a question about the communication with users. Under what circumstances does it make sense at all to post a comment/bug/idea/etc. in this place. Do users get heard? Is there a limit of votes above which ideas are actually implemented? How are decisions about what is fixed and what not made?
I am asking because I have so many points collected over the years that I am planning to post. But this is kind of a lot of work on the side of regular work day that I want to make sure it is worth the…
1 vote -
Incorrect file extension when exporting to *.png
Hello! When I try to export an illustration to *.png, the file generated ends up with a *.dwg extension. If I rename the *.dwg-file to *.png and open it it's still a valid *.png file.
The export is done using File->Export->Export As... Select *.png as file type, type a filename (with no dot in it), press Export. Select Resolution 150ppi, press ok. A *.dwg file is now created at the selected path
1 voteThere seem to be a fix implemented, and this behaviour is presumably gone.
If you ever encounter anything like this again — please comment back.
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Hide edges not working
When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.
4 votesAs far as I know, the auto-keying an object in a selection was a bug introduced in one of versions, not caught in time and slipped into the release, later fixed.
Since no object is forced as a key right now, I assume there is no need in having its bold outline to be hidden when Hide Edges is active, since these two factors rarely meet... However, if you have a workflow that requires to have both — I encourage you to file it as a feature request with some examples.
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Illustrator Keeps Crashing
Illustrator crashes every time I use it. I could be drawing for two minutes and it will crash out of nowhere. It often lags as well. I have the newest update and have tried uninstalling and installing it and still it continues to crash. I am using Windows 10 Pro with illustrator.
18 votesWe have fixed the issues reported in this thread. Please create a new issue if you see a Illustrator Crash on latest builds.
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Remebering fractional values in Extrude & Bevel
You can type in fractional values in Extrude & Bevel and they work fine, although AI rounds them up immediately in fields, though applies to the art.
But when you try to save this appearance in Graphic style and then re-apply to another art, all fractional bits are gone, AI treats them as integers both ways.4 votesHi,
Sorry about the issue, but the feature works that ways.
1) On applying Effects in fractional values, it gets applied immediately. While saving this appearance in Graphic style and then re-apply to another art it will work the same (as with fractional values)
2) While trying to edit already applied effects, the input details get’s rounded off. As a result, you have to enter fractional values for the precision.
I hope this info will be helpful.
Incase you still face any issue get in touch with us at any of the other support channels – https://helpx.adobe.com/support.htmlThanks
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Some of AI file paths disappear when exporting to PNG or JPG
A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he…
1 voteThank you Egor for helping out Anna
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Rotate tool dialogue box won't appear
After selecting the rotate tool, rotate dialogue box won't appear.
a dialogue box will appear only if I double click on the rotate tool but then I am not able to move the anchor point to the center of the object.
6 votesAs per the comment, the way to call the dialog and to define the arbitrary rotation pivot is to Opt/Alt+Click the desired position when the tool is picked.
However, this does not work well sometimes, especially with a pen and a tablet, and you can upvote the problem here: http://illustrator.uservoice.com/forums/601447/suggestions/32613901
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Expanding compound path causes a shift in the object shape
If I call Expand on a compound path, there is a shift in the width and height of the object. This seems to only be a problem when the stroke is in the center. If the stroke is inside or outside, there isn't a problem.
2 votesIllustrator can display width and height values respecting the width of strokes and effects, if you enable Use Preview Bounds option in Preferences > General. It also makes bounding box larger to fit them visually, hence the change in dimensions.
When it’s off, only geometric shape is taken into account, ignoring stroke width or effects.
When you expand the shape, the stroke is not a stroke anymore, but a filled path, that makes the overall group geometrically larger. -
Paste in Place gets object pasted into its original layer and not a selected one
Copy an object (Cmd + C), then create a new layer, select it and Paste it in Place in the new layer — the object gets placed in tis original layer instead.
9 votesThe 'Paste Remembers Layers' option in the Layers panel’s flyout menu regulates this behavior. When it is checked — Illustrator will honor the original layer of a copied artwork and paste it in the same layer, ignoring the selection of a layer.
However, if disabling this option does not help — please comment.
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Option + Enter (on keypad) doesn't work anymore to produce a copy
OS x 10.14.6
Illustrator 23.0.6
When using dialogue boxes for scale, rotate move etc, after inputting numbers i used to be able to hit option + enter (next to the keypad) and it would create a copy of whatever I element i was scaling, rotating, moving. This doesn't work anymore. nothing happens. I have to hit option + return for this to work. It used to work a few versions ago. Can you please change it back. it's super annoying inputting numbers on the keypad and not being able to hit the enter key next to the keypad to create…
1 voteNo longer happens in latest releases.
Please comment if it still does for you.
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Copy text from illustrator and paste into word pastes as image and not editable text
Illustrator CC 22.1.
Mack book pro MacOS high Sierra Version10.13.6.
Microsoft Word Version16.23 (190309)Copy text from illustrator (Command C) and paste it into Word (Command V) using shortcuts on keyboard the text does not come in to word as editable text but as a picture that I cannot edit.
I copy text from illustrator and past it into Word for editing and then past it back into Illustrator when I am done with the word editing. I do this for technical drawings, sketchbooks and any other 2D design and presentation work.
Since 2011 until 2018 I was able to…2 votesIf you right click in word you should get a paste as text option.
Can you please contact Microsoft support. Like most applications we do promise text in clipboard along with other formats like svg, metafile etc…
It is for word to pick any of these clipboard formats and consume. -
Sellection tool won't let me resize shapes
I installed the new version of illustrator and since that I can´t resize shapes, text boxes, basically everything...
I've alredy tried to uninstall and reinstall and I can´t still resize shapes
can anybody help?2 votes -
Constantly Crashes while opening file in newest AI v23.0.2
Repeated Crashes while trying to open AI file
Unistalled and Installed again
Issue persistsOperating System Windows 10 Home 64-bit Operating System, x64-based processor
Processor Interl(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
Installed RAM 8.00 GBIllustrator version 23.0.2 (64-bit)
SYSTEM INFO attached1 voteThank you for working with support. I have been informed that the issue was resolved after
AMD Radeon R5 M355 driver were installed from 2016 -
No de-selection of gradient Point / Appearance panel behaviour in AI23
If I edited a gradient point once, the selected point stays selected forever. I is possible for me to select another gradient point, but not de-select the point.
Why would this be necessary?
Because, when I edit some stacked layers of gradients in the appearance panel (what I do very often), the editing of the gradient hides the complete appearance, showing only the highlighted color swatch of the gradient point in the appearance panel.
The only way to get the whole appearance visible again in the panel, is to swith to another tool (i.e. selection tool). This is very time…1 voteHi Marek & Dllyana,
Thanks for sharing this issue,Illustrator team really appreciate this.
You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop. -
What video formats can we upload to bug requests?
I used to be able to upload videos to the bug reports but now no matter what format I seem to choose, I get a note that the format cannot upload. Furthermore, the bug report gets posted anyway without notice so if I try to upload a different format the post is double posted.
Can you please tell us what types of formats are allowed?
Can you change the bug report form so that when an unsupported video format is selected there's a warning or indication before pressing the post idea button OR if an unsupported format is selected and…
1 voteWe receive videos in form of .mov, .mp4 and at times even .mpg.
This portal allows attachments up to 50 mb and you can use any format for it. Is it possible there is a software or an browser extention that is troubling you. Can you please try this bug form from another browser or computer.
.png){kind=link}
- Don't see your idea?