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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. 上書き保存時に時々保存前のaiデータが勝手に複製される

    バージョンはCC2022です。
    「sample.ai」のデータを上書き保存すると「ai100000000sample.ai」(0部分は任意の数字)というファイルが時々勝手に複製されます。
    削除しようとしても「権限がありません」と出て消せません(再起動すると消せるようになることがあります)
    バグなのか設定の問題なのかわからなかったのでここで質問させていただきます。

    1 vote

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    sy 様

    Illustratorデスクトップ版の製品フィードバックへのご協力をありがとうございます。

    ご報告いただきました内容につきまして、追加情報が必要となりましたので、お手数をお掛け致しますが、ご協力をお願いいたします。

    1. お使いのオペレーティングシステム(マシンスペック)および Adobe ・Illustrator (デスクトップ版) のバージョン(お使いのIllustratorデスクトップ版の詳しいバージョンをお知らせください)。添付の画像を参考にされてください。黄色で囲んでいるところがバージョン名です。
    2. 問題が発生したときに実行していた手順:
      ・フォント名など
    3. 追加の情報がございましたら追記をお願いいたします。
    4. (必要に応じて)スクリーンショットまたは操作がわかるディスプレイ画面のビデオ、該当の「sample.ai」データをアップロードしてください。

    引き続きどうぞよろしくお願いいたします。

    Illustratorデスクトップ版チーム

  2. 保存できないまま終了

    ドキュメントを保存しようとしても無反応。別名保存など無反応。
    やむを得ず強制終了。

    1 vote

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    @Chihiro Nakamura さま

    Illustratorデスクトップ版をご利用いただきありがとうございます。

    いただいたご報告ですが、「アドビサポートコミュニティ:Illustratorフォーラム」にて、ご質問の投稿をされてみてください。問題解決が早い場合があります。

    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0/ct-p/ct-illustrator-jp?page=1&sort=latest_replies&lang=all&tabid=all


    または、以下の手順でもう少し詳しく情報をお知らせいただけますでしょうか。

    -----

    ●問題の説明: 


    ●再現手順: 

    1. 

    2. 

    3. 

    4. 


    ●実際の結果: 


    ●期待された結果: 


    ●回避方法: 

    -----

    どうぞよろしくお願いいたします。

  3. PDFの書き出しでアピアランスが正しく表示されない

    書き出し>スクリーン用に書き出しでPDFを選択すると、アピアランスで設定した色が正しい表示で書き出しされません。

    3 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。


    ご報告いただきました内容のにつきまして、検証のため、以下の追加情報をお願いいたします。


    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。


    お手数をおかけいたしますが、ご協力のほどよろしくお願いいたします。


    Illustrator チーム


  4. 書き出しがtmpで止まる

    2回に1回くらいの確率で、アートボードの書き出しでファイルがtmp$$しか出力されない

    2 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告いただきました内容につきまして、以下の内容の詳細をお教えください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2, 問題が発生したときに実行していた手順
    3. [再現検証用] Illustrator ファイルまたはムービー

    書き出しは複数のメニューや設定がありますので、再現検証のために追加情報をお願いいたします。

    よろしくお願いいたします。

    Illustrator チーム

  5. 1 vote

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    最新バージョン「v26.2.1」でも再現確認ができませんでした。

    再現方法やサンプルデータなどのご提供をお願いいたします。

    よろしくお願いいたします。

    Illustrator チーム


  6. Action batch saving with data sets does not put out multiple files

    I updated to version 25.4 and had a file with multiple data sets. I have an action that saves as a PDF and I wanted to "batch" this action as I have done multiple times in the past to create multiple PDFs.
    However, now only one file gets saved and it gets overwritten constantly when the action repeats. The saved file name is whatever the file was saved as when recording the action, so it is not even the data set name.

    I have now reverted to the oldest version I could find which was 24.3 and it is working…

    2 votes

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    Hi,
    Apologies for the inconvenience due to this issue.

    Please help the Illustrator team in isolating this issue by sharing some details:
    1.) Is this Issue still happening on your machine in the latest version 25.4.1 ?
    2.) If yes, please provide Test and script file.
    3) Video & steps with which you are facing issue.

    Share the above details at ShareWithAI@adobe.com in a Zip file and mention the title of this issue as the subject of mail.

    Thanks and Regards,
    Rohit Jain
    (Illustrator Team)

  7. ローカルに保存できない(不明なエラー)

    Windows10 64bit pro
    Illustrator2021(Var.25.3.1)

    不明なエラーでローカルに保存できません。

    ・何も配置していないドキュメントでも保存できない。
    ・ai/eps/svg/pdfどの形式でも保存できない。
    ・クラウドなら保存できます。

    ・Illustratorをインストールし直しても無理。
    ・Illustrator2020にダウングレードしても無理。
     (2021にアップグレードする前はできていた)
    ・環境ファイルを削除しても無理。

    3 votes

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    Need More Info  ·  PCM Maro responded

    Illustrator 製品フィードバックへのご協力ありがとうございます。

    ご報告内容ですと、ローカルにドキュメントファイルが一切保存できない状況ということでしょうか?

    ご確認のほどよろしくお願いいたします。

    Illustrator チーム

  8. 2 votes

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    Need More Info  ·  PCM Maro responded

    製品フィードバックへのご協力ありがとうございます。

    ご報告いただいた「不明なエラーで保存できない」という現象ですが、詳細情報が不明なため、検証ができませんので、追加情報をお知らせください。

    バグを報告する際は、以下の内容を詳しく記載していただけますと、検証を行うことができますのでご協力ください。

    1. お使いのオペレーティングシステムおよび Adobe Illustrator (デスクトップ版) のバージョン
    2. 問題が発生したときに実行していた手順や操作
    3. 想定していた結果
    4. 実際の結果
    5. [必要に応じて] Illustrator ファイルまたはビデオをアップロードしてください。

    お手数をおかけしますが、よろしくお願いいたします。

    Illustrator チーム

  9. An unknown error occurred when saving AI file

    Since updating to 24.2 on our Macs people are intermittently getting "An unknown error occurred" when trying to save an AI file. We have found in those cases outlining all the fonts will let us save. We are using the latest version of Universal Type Client for our font management.

    47 votes

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    Hi,
    Thanks for reporting this issue, Illustrator Team really appreciate this.
    We are unable to reproduce this issue in house. We need your help in getting this issue reproducible.
    Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
    Please Also let us know if you have been using any 3rd Party plugin while facing this problem.

    Since this is not a generic issue that we can reproduce at our end, we might need someone to look into your machine to figure out what is going on here.
    If yes, then please do let me know about your available time so that I can schedule a connect session accordingly.
    Our time zone is IST (+5:30 GMT).We are available…

  10. Asset Export not respecting Clipping Mask on image

    When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

    7 votes

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    Hi,

    Gentle Reminder.

    Please share the given details at ShareWithAI@adobe.com
    1) If the issue is reproducible on latest build 25.2.3?
    2) Is multiple AI versions installed in your system? If yes, please share the details.
    3) Some video & Test file for our reference.

    Thanks,
    Illustrator team

    Also, please mention the title of this issue as the subject of the mail.

    Thanks

  11. Save/Save As doesn't work in Action

    1. Make a new document
    2. Record a new Action for Save (CMD+S) and Save As (Shift+CMD+S), stop Action
    3. Do something in the document - Draw the rectangle for example
    4. Play Save/Save As Action
    5. Close the document (Attention!!! No warning about Save Changes!!!)
    6. Open the document

    Result: Opened document doesn't contain the rectangle.
    That means nothing happened with this document while Play Actions

    Illustrator ver. 24.0.2
    It is the critical issue and my suggestion to downgrade Illustrator to 24.0.1, if you use "Save/Save as" and "Close" commands in Actions in your work

    12 votes

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    Hi

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue at our end.

    Please help by providing the below information:
    1) Is it reproducible on the latest illustrator version 25.4.1?
    2) Kindly share some video, Action recorded script (.aia), the Test file(Via File→Package) & some steps with which you are facing the issue and share with us at
    ShareWithAI@adobe.com in a Zip file.

    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Rohit Jain
    Illustrator Team

  12. Illustrator Not Holding Clipping Masks

    Hello. I'm not sure if this is just an "operator error" or if this is a bug in the new Illustrator 2020, but every time I reopen my AI file the clipping masks have been removed. Is there a fix for this? It started happening when I updated to 2020.

    Thanks in advance!

    2 votes

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  13. アプリが終了してしまう。

    Illustrator2020でファイルを保存すると、アプリも終了してしまう。

    1 vote

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    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:

    1)Kindly provide the machine details and the test file which you are saving in illustrator .

    Kindly share the test file with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks & Regards
    Ankit Goyal
    Illustrator Team

  14. text wrap image link

    AI 23.0.3 (64-bit) on Windows 10

    Automatic image update (if you change an image outside of AI it will ask if you want to update the image in you AI file) does not work when text wrap is on.
    The image has been masked to a shape then text wrap on this new shape.

    Hopefully this is a simple fix because I don't want to keep turning text wrapping off when I want to refresh the image.

    1 vote

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  15. Illustrator could only partially read this file

    When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

    The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

    It works fine in 23.1. and I have had to revert to using that.

    I have lost a…

    23 votes

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  16. Illustrator v 24 asset export bug with sizing incorrectly

    asset export bug, it does not export assets at the size selected but instead makes them super tiny and unusable. I have had to download the last version before that so that I can use asset export correctly with what I have selected.

    1 vote

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    Hi,

    Thanks for reporting the issue .
    We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

    1. Kindly provide the test file via File→Package which you are trying to export in illustrator

    2. Size at which it was exported

    3. Any Specific format which was used to export viz. PNG,JPEG

    4. Any Anti-aliasing option used during export

    Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  17. Export for screens > SVG Exports only some of the artboards.

    MacOS Mojave 10.14.6
    Illustrator 24.0

    When I use the export for screens it doesn't export all of my artboards to SVG. I have 21 artboards and only 8 of them are being exported.

    Is there any workaround for this bug?

    UPDATE: It exports all the artboards but it takes a long long time. Is it normal?

    Thanks

    1 vote

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    Hi,
    Sorry for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue.
    Please help us in isolating it further. We would need you to check
    1) Is this Issue still happening on your machine?
    2) If yes, Kindly provide some video, Test file(Via File→Package) & some steps with which you are facing the issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  18. Importing: An unknown error has occurred.

    Attempting to import a file that has multiple artboards, I get an error that states "An Unknown Error has Occurred" and after that I can no longer place any artwork what so ever without first quitting Illustrator.

    1. I am on Mac OS10.14.6 and AI 24.0
    2. File import, select file, checking import options, selecting which page/artboard and the place.
    3. It should place the art but
    4. instead deadlocks you from importing any files of any type after that without a hard reboot.
    1 vote

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    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at
    ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  19. 78 votes

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

  20. Illustrator 2020にて配置読み込みオプションのトリミングが機能しない

    配置読み込みオプションでPDFおよびIllustratorデータのトリミングの設定が全てが裁ち落とし数値の状態で機能しなくなった。

    1 vote

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    Hi,

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

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