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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. CMD + D keys not working, and unable to rotate and copy object multiple times around object

    Trying to rotate object multiple times around a circle, but CMD + D not working. Also when using rotation box, after clicking 'copy', command box automatically exits without even clicking OK and i'm taken back to drawing board without being given option to copy object again.

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  2. Offset Path-Transform Again (Crtl D)

    Using Offset Path to enlarge an object, works fine. When I use: Transform Again (Crtl D) to duplicate the same action and make another larger object it no longer works. It worked prior to Illustrator 2019 when I needed to make a concentric object. Please fix.

    1 vote

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  3. Masking in Illustrator not Working

    The masking isn't behaving as normal in illustrator CC. I'm not sure if something is amiss on my end, but my standard workflow isn't giving me the results I'm expecting.

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  4. brush pressure issue

    so, i recently just bought this new tablet (GAOMON M106K), so i could make some drawings but when i started to use it with the pressure it randomly puts off these dot like ends for the lines. This is really getting me frustrated because i cant find anyone who has this problem, it inst the pen or tablet either because i have tried it on different software and its perfect. If anyone could get back to me that would be great

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  5. Blob brush describes a path, not a form

    Recently, when I use blob brush with my wacom one, it describes a path, not a form. If I use the mouse, blob brush works well. I do not know how can I solve it.

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  6. eraser or bloop tool dimensions are not adjustable with double click anymore

    I can't change the dimensions of drawing tools such as the eraser or bloop tool with double click anymore and there seems to be no shortcut or any other option to get here, even typing eraser in the help section doesn't show anything.

    1 vote

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  7. Eraser not making consecutive strokes

    For a while now th eraser is not working properly and it's bugging the **** out of me, it's one of the main tools I use when drawing. Both with a pen and a mouse, both when zoomed in and out - it works for one or two strokes, then after that just won't erase anything until either I deselect/select the object or hit undo. Then it will work for one or two paths again and then I have to repeat the same step. The erasing box - alt and drag while the eraser tool is selected, works always, but…

    1 vote

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  8. Adobe Illustrator CC 22.1 ME cannot change stroke weight to 0.25 - 0.5 - 0.75 chosing from relevan panel

    If I chose from stroke panel 0.25 or 0.5 or 0.75 stroke weight, then I obtain 25 or 5 or 75 stroke weight line!!
    If I manually type on relevant fileld box 0,25 or 0,5 or 0,75 then I got correctly weight line. The problem may be that Illustrator ME doesn't recognize full stop "." but comma "," only. How can i fix this issue? Thank you

    1 vote

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  9. Shape tools lagging and leaving mark when resizing

    I just started using Illustrator CC 2018 on Windows 7. I began using some of the shape tools and started to experience an issue. Each time I go to resize a shape or move it, the shape leaves an impression of its previous size or location. I tried to uninstall Illustrator and then reinstall, yet the problem persists. If I minimize or maximize the art board the lines go away. I have also found that the smart guides don't work when re positioning the shapes.

    1 vote

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  10. creating a simple box crashes the software

    More often than not when I go to create a simple box Illustrator crashes forcing me to FORCE QUIT the software and try again.

    Very time consuming and needless..

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  11. Transform grayed out

    Very frequently (might be even 50 percent of the time) when I select an object the "Transform" and "Arrange" options in the "Object" menu (as well as the associated keystrokes) are grayed out as unavailable. When I deselect the menu and then select the menu again the "Transform" and "Arrange" options have magically become available. Selecting the menu a second time always "fixes" this.

    1 vote

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  12. Illustrator-specific MS Surface Wheel options have disappeared

    Arrange, artboard and other illustrator Surface Wheel tool shortcuts have disappeared, and have been replaced with the OS standard ones.

    1 vote

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  13. Tools all become 'locked' requiring reboot (of Illustrator, not OS)

    Windows 10, March 2018 Illustrator (latest).

    This has happened maybe five or six times now, I think only since the latest update, apparently random occurrence (or I can't spot a common theme). Working on an unlocked layer, all drawing tools get a 'not available' symbol next to them. Can select objects in the layers panel but nowhere else. The only fix is to restart Illustrator - just closing and reopening the document (or indeed another document) does not unlock the tools.

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  14. 1 vote

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  15. Inaccurate paths

    Good day

    Before the big update back in 2017, Illustrator's paths were very accurate in terms of using pathfinder tools and intense zooming in. I'm not sure what the new updates were, but it's frustrating.

    Attached are screenshots of what I'm talking about. I punched 2 objects (namely black colour and green colour), using the exact same ellipse that I copied and pasted in front. I used to do this all the time, but with better results. Now it's as if it purposely goes out of the accuracy it once had. I'm zoomed in all the way with these screenshots.

    1 vote

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  16. Drag, alt, and resizing are all working incorrectly & create new non-existent objects

    Items I select and resize seem to adjust from arbitrary points that appear, unrelated to the shape of the geometry. Attached, is a screenshot where I changed the scale of the blue diamond. The other green selected box doesn't actually exist, but is now included in the geometry of the original. If you group an object which has one of these phantoms, it will stay in the group indefinitely. Additionally, the alt-drag feature creates many duplicates. If you're scaling using the alt-command, it will work for a second and then start duplicating.

    I am on Illustrator 22.1,
    Mac OSX High…

    1 vote

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  17. Illustrator CC (multiple versions) stroke alignment error when rectangle is set to a certain size

    I have tried this across multiple computers that have Illustrator CC at different updates (mine is 21.1.0) & get the same result every time.

    If you create a rectangle that is at least 48" w x 120" h, set the stroke to 0.25pt, no fill, align the stroke to the inside and the review the bottom left corner an error appears. The bottom part of the path tapers from the correct thickness to no thickness from right to left. It seems to go away if you make the stroke slightly thicker or if you make the rectangle smaller. Not sure…

    1 vote

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  18. Rotation tool doesn't stick while I try to change the anchor point

    Rotate tool doesnt work poperly. After I try to change the anchor point. Nothing happens.

    1 vote

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  19. Can't move an object less than 1 pt

    When I drag an object to move it, it will move in increments of 1pt (e.g. I cannot move it 0.5pt).

    1 vote

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    I am closing the ticket due to lack of response.
    If you are still facing issue after Nitish’s suggestion, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  20. compound path

    Hi. When i make compound path and give it a gradient and rotate it manually by 180 degrees everything is ok. When this object i rotate back by 180 degrees also everything is ok (gradient back to original 0 degrees). This how it should works. But when i save file and open it again this rotated object is "damaged" when i try to rotate it by 180 degrees this gradient dont rotate but it should. This happens only when i save file and open it again. All guys in my team have same problem with gradients in compound path.

    1 vote

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