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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Signed in but Creative Cloud Library saying signed out!

    Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"

    19 votes

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    5 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  2. Creative Cloud says I am Signed In, but Ai Library shows that I'm NOT. Unable to access libraries.

    Creative Cloud shows that i am Signed In, but Ai Library states that I am NOT. 'to use creative cloud libraries please sign in to creative cloud to use creative cloud". Unable to access libraries.

    7 votes

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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We will need someone to look into your machine to figure out what is going on here.

  3. Library Drop Down Fails (Creative Cloud not specific to Illustrator)

    Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.

    https://www.youtube.com/watch?v=vhPEVZpS0k4

    Fix is to open Library window wider, or right-click.

    5 votes

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    4 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  4. Illustrator graphics from the Library are distorting when I "Option Click and Drag"

    First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this…

    2 votes

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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cloud Library is not working.

    Library is keep loading and not getting synced.

    2 votes

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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. CC library window blanks out after trying to edit files.

    Adobe Illustrator CC 23.0.2, WIndows 10 Enterprise version 17032.

    Tried right clicking onto a file in a CC library file to 'edit', CC library window closes immediately. Tried to open again from the Windows tab, CC library window is void of any files and folders. It appears blank.
    This only happens if I tried to 'edit'. If I place any files directly from CC library it's fine.

    1 vote

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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  7. Libraries drop down doesn't allow me to select other libraries

    I can't click on other libraries from the one that's already showing. I click the drop down menu and I try to click another library, but nothing happens and I stay on the already selected library.

    1 vote

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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  8. Windows 10: Libraries panel - item naming bug

    On Windows, Ctrl + Left/Right Arrow allows you to navigate text by jumping between words. If you use Ctrl + Shift + Left/Right Arrow, it will also select as you jump between words.

    The bug: In Illustrator, when typing a name for an item in the Libraries panel, if you try to use either of these shortcuts, it will also move the selected graphic on the artboard.

    Solution: stop sending any keyboard input to the main Illustrator window when typing a name in the Libraries panel.

    1 vote

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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry we could not understand the issue. We do not support shifting between words using shortcuts but it should not be placing art on your file if you are in rename mode on the library panel
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  9. text libraries

    Hi, I am having trouble adding text to CC Libraries. It seems like you have to have Point Type instead of Area Type in order to add it correctly. It would be useful to be able to add both types of type.

    1 vote

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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  10. CC Libraries will not work

    I have tried a few of the temporary fixes and sometimes it would work but now it is just telling me that Something Went Wrong Initializing Creative Cloud Libraries. I use the libraries every day for work and it is very frustrating to have to open up an old document with the color I need just so I can use it. It will not work no matter what now.

    1 vote

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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
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