Library Drop Down Fails (Creative Cloud not specific to Illustrator)
Drop down fails using Illustrator (or PS) and Creative Cloud Libraries.
https://www.youtube.com/watch?v=vhPEVZpS0k4
Fix is to open Library window wider, or right-click.
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Kim commented
My swatch color libraries will not load. It is asking me to install the Creative Cloud Application. I have it installed and open. Laptop has been restarted, signed out of all adobe programs. Please help!!!! I need my swatches.
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Shanie commented
Same here. I can launch all apps from Creative Cloud app, but none of the apps see the link to CC. Fonts & other links all work. Re-downloaded & installed CC.
Windows 10 -
Anonymous commented
This is happening to me now with the newest update as of today.
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Alice commented
This happens to me too though not very often. This last time the CC Libraries got stuck like this after Illustrator (v22 on Mac) quit (unknown cause). After I reopened it, the CC Libraries was stuck on one library and would not change to another library. I tried restarting the application, restarting the computer, even creating a new library (this worked but again would not switch to another library).
From the post above I tried making the panel wider (didn't work) and right-clicking on the library dropdown (that worked).
This keeps happening. Please fix. Thank you.