Can’t access my Creative Cloud file
Following this new year and updates, my Broward County Public School account subscription suspended and I had to re-sign in. All of my files that i saved in creative cloud are gone and did not load with time. There were many important projects in illustrator. I am on a Thinkvision PC. With Illustrator 2025. My email linked to the account is 0615146736@my.browardschools.com There's only one file that I just made.
Bella Innocent
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Not sure it’s a bug... do I get it correctly — you have saved some files in a cloud using an account that no longer has an active subscription? And now you can’t access the data saved? In this cases it’s normal (can’t say 'good', but expected).
I think the best way to deal with the problem would be to contact a support agent, here — https://helpx.adobe.com/contact.html (the 'message' round button in the bottom right corner).
