9 results found

1. Paste in Place does not work properly

   So I'm having problems with the Paste in Place command, sometimes it works great when I Copy or Cut something and paste it on other artboards but most of the times it is not working properly, either what I copied o cut get outside the drawing area or it goes to a random place, and at first I thought I wasn't selecting the artboard but even with the artboard selected it falls anywhere. I'm running Illustrator CC 2019, on windows 10.

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   33 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Thank you for reporting this issue. Illustrator Team really appreciate this.

   Can you help the Illustrator team to isolate this issue further?
   If yes, then please let me know the following:
   1) Is this Issue still happening on your machine in the latest version 25.2.1 ?
   2) If yes, kindly provide some video, Test file(Via File→Package), OS version of your machine & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.

   Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal

2. Mouse/Tablet issues when using Hej Stylus! in combination with Ai

   Operating system: macOS 10.15.6
   Graphics card: NVIDIA GeForce GT 750M 2 GB
   Intel Iris Pro 1536 MB
   Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

   Broken: Ai CS6+

   Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
   Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

   CGEvent.tapCreate(tap: .cgSessionEventTap,
   place: .headInsertEventTap,
   options: .defaultTap,
   ...
   Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
   Using Tablet devices causes blender to 'use' both events - although Hej Stylus! is overwriting all tablet events.
   We do wonder if you use any functions that force Ai to process information directly from a hardware source. We hope that you might shed some light on how you process incoming events from tablet devices so that we can find a workaround. Are you using 'mouseLocationOutsideOfEventStream' (or similar) to evaluate the screen position of the pointer? If so, under what conditions? Helping us to understand this process might help us finding a solution and providing a better Illustrator experience.

   Exact steps for others to reproduce the error
   1.) To test this issue goto: hejstylus.com and grab the latest version.
   2.) Use a graphics tablet
   3.) Use a smoothing algorithm (as seen in screen grab)
   4.) Draw something with the tool f.i.

   Today a similar issue was solved by the blender team for their application.
   See their solution here:
   https://developer.blender.org/rB9e85812acc88fa469aecccb1d5ed3e28e362278a
   https://developer.blender.org/F9180724

   Operating system: macOS 10.15.6
   Graphics card: NVIDIA GeForce GT 750M 2 GB
   Intel Iris Pro 1536 MB
   Wacom Tablet, Intros Pro, or Cintiq 24 HD f.i.

   Broken: Ai CS6+

   Eilert from Hej Stylus! writing. Hej Stylus! is a tool that smoothes tablet output amongst other features.
   Hej Stylus! pulls live tablet event data and re-infuses altered events back into the macOS event stream using:

   CGEvent.tapCreate(tap: .cgSessionEventTap,
   place: .headInsertEventTap,
   options: .defaultTap,
   ...
   Using any of Hej Stylus!' position smoothing algos creates cursor issues in Ai - on tablet use only. Mouse is not affected.
   Using Tablet devices causes blender to 'use'… more

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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting the issue .
   We are not able to reproduce this issue in house. ,Kindly provide following info to nail down this issue:

   1)Kindly provide some video showing how in Illustrator issue is observed, Test file(Via File→Package) & elaborated steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

   Please mention the title of this issue as the subject of the mail. 

   Warm regards
   Aishwarya G Gadodia
   Illustrator Team

3. Zoom to mouse location

   Prevously when you zoom with the Mouse (magic Mouse 2) it would zoom to the location of the pointer. Now it seems to just zoom to a random point. I move the mouse pointer and it still zooms to the random point. I want to hover my mouse somewhere and then zoom to that position like previous.

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   13 comments  ·  Other...  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Please try to disable Preferences > Selection & Anchor Display > Zoom to Selection option and see if it solves the problem.

4. Gradient issue on import

   When exporting PDFs from indesign that contain a gradient, then opening the PDF into illustrator, the gradient completely vanishes. Tried placing the PDF into illustrator and it previews but if embedded or flattened, it disappears. Tried straight copy and paste form indesign into illustrator and nothing. This has never been an issue before and is required when printing as clients often supply indesign files and the print RIP requires illustrator etc. etc.

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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We are not able to reproduce the issue in house , Kindly provide following info to nail down this issue:
   1)Kindly let us know which Illustrator and Indesign Version you are using.
   2)Kindly provide Video , Test File , Steps and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

5. Split to grid on multiple artboards

   Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

   I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
   This happended on different machines.

   Writing this on a phone, but I can make a screenshot if asked for.

   Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

   I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
   This happended on different machines.

   Writing this on a phone, but I can… more

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   Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Can’t reproduce in the latest version.

   The description is no exactly clear, so it’d be nice to get a video of the behavior, along with the exact steps: what configuration of artboards do you have, what and how do you split exactly, what do you do next to make guides.

6. Opening WMF through Windows Command Line creates distortion

   When opening a WMF in the latest 2020 AI via the Windows command line, e.g.

   "C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe" 745-2969563.wmf

   It opens the WMF, but it is distorted as in the attached wmf_distorted.png.

   However, if you open a blank document and import it with File->Place, it renders it correctly

   I appreciate any and all help.

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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,

   Thanks for reporting the issue .
   We are not able to reproduce the issue in house ,Kindly provide following info to nail down this issue:

   1)Kindly provide the test file which you are trying to open in illustrator using command line.

   Kindly share the above with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

   Thanks and Regards
   Ankit Goyal
   Illustrator Team

7. Problem recording on the server

   On some files with the 2020 version of Illustrator only I have this error message:
   "The specified network location is not available."
   iMac 27 'of 2015 in macOS 10.13.6
   Mac mini server late 2014 macOS 10.12.6

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   Need More Info  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi,
   Sorry for the inconvenience caused to you due to this issue.
   We are unable to reproduce this issue.
   Please help us in isolating it further. We would need you to check
   1) Are you able to install Illustrator 2020 (24.0.0 or 24.0.1) on Mac OS 10.12.6?
   2) kindly provide Illustrator Version you are using?
   3) Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com in a Zip file.
   Please mention the title of this issue as the subject of the mail.
   Thanks and Regards
   Ankit Goyal
   Illustrator Team

8. Visual bug

   A small visual bug that seemed to pop up in Illustrator 2020 after using the brush tool. There will be a circle that will appear on the artboard at random places depending on where you are zooming or panning around with the spacebar. You can quickly get rid of it by hitting "Ctrl"

   Microsoft Surface Laptop 2
   UHD Graphics 620

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   Need More Info  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Hi,

   Thanks for posting this thread.

   We are unable to reproduce this issue at our side. Can you please mail to sharewithai@adobe.com with details of the OS & a small video of the issue, so that we can get the root cause of it?

   With Best Regards,
   Raghuveer Singh
   Illustrator Team

9. Units not appearing when trying to re-size an artboard

   Bug - units not appearing when trying to manually re-size and artboard

   Your version of Adobe Illustrator - 22.0.1 (macOS High Sierra v10.13.1)
   The steps you were taking when you experienced the issues - Trying to manually re-size an artboard since upgrade to High Sierra
   Your expected result - units to appear
   Your actual result - units not appearing

   Side by side expected/not expected results.

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   Need More Info  ·  AdminNitish Agarwal (Illustrator on Web/iPad Team) (Lead Software Engineer, Adobe Illustrator) responded

   Hi,

   Please see if Snap to Grid is on in your document? If yes then try turning that off and try again.
   Otherwise follow below steps :
   > Click on finder , when you will click on finder on mac at the top you will see an option as “Go”
   > choose Go > Go To Folder
   > In go to folder , type ~/library
   > choose application support/Adobe/rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator21Settings.old
   > go back to library folder where you got application support folder and scroll down
   > Open the Preferences Folder rename the folder named as Adobe Illustrator22Settings to Adobe Illustrator22Settings.old

   Launch Illustrator and check if it works and share the outcome with us .

   Thanks
   Nitish