Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
266 results found
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Interacting with properties panel can make app require force close
MacOS 10.14.1
Illustrator 23.0.1Clicking on options in the 'Properties' palette, then clicking outside the resulting dialog can make the app become mostly unusable:
- Menus are greyed out
- any menu function can't be done, including save and quit
1 voteHi David,
This happens, when you open some menu while a panel pop-up is still open. Since you had the fill popup open from properties panel, when you clicked on menu, so its grayed out.
You need to close the popup first to open the menu. -
No icon - can't recognise file type.
Latest build Windows 10 with Ai 23.0.1 can't recognise the file and keeps asking what to open with. Additionally the icon is missing on all ai. files.
1 votePlease reinstall Illustrator. The functionality that you are referencing comes from the Windows operating system and re-associating file types using the Windows operating system should solve the issue.
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Wrong font preview for RTL languages
There are a few problems with the new fonts preview in the last version of Illustrator.
1. Even though 'Selected Text' preview option is selected the preview shows first five Hebrew alphabet letters instead.
2. This happens weather the text box is selected or the text itself.
3. Sometimes the 'Selected Text' preview is shown. In those cases it's shown backwards (LTR instead of RTL).This happens in spite of the fact that the text box is marked as a 'Hebrew' one and 'RTL Arabic' digits is selected.
I'm using a Mac running OS X 10.13.6 High Sierra.1 voteHi Eli,
Not all the fonts have all the glyphs available with them to show the preview. For the fonts where glyphs are not available, we show the default sample preview (that’s why you get first five glyphs for those fonts)
Hope This helps.
Thanks
Anish Kumar
Illustrator QE -
stroke
Stroke panel does not work correctly. No details are shown and only after multiple workspace changes, does it sometimes appear.
1 voteThanks for contacting us. your panel is in collapsed state. Please click on double arrow button to expand the same.
Thanks
Anish Kumar
Illustrator Team -
No de-selection of gradient Point / Appearance panel behaviour in AI23
If I edited a gradient point once, the selected point stays selected forever. I is possible for me to select another gradient point, but not de-select the point.
Why would this be necessary?
Because, when I edit some stacked layers of gradients in the appearance panel (what I do very often), the editing of the gradient hides the complete appearance, showing only the highlighted color swatch of the gradient point in the appearance panel.
The only way to get the whole appearance visible again in the panel, is to swith to another tool (i.e. selection tool). This is very time…1 voteHi Marek & Dllyana,
Thanks for sharing this issue,Illustrator team really appreciate this.
You can deselect the selected color stop via Escape key when you are in gradient tool. I hope this works for you as a workaround to deselect the selected color stop. -
You took away the highlighted outlines from when I select and create objects
I cannot see the outlines highlighted on anything I select, this has ruined my ability to use this program.
I tried going into preferences and selecting the option for showing anchors when I select and it did not work either.I want the old version back, this is useless, PLEASE STOP CONSTANTLY UPDATING THIS PROGRAM
1 voteSorry to hear that you are facing this issue. Looks like you have ‘Show Edges’ option disabled. Goto View→ Show Edges and it will enable the outlines.
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2019 update. Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.
Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.
1 voteIllustrator provides two tool panels now: Basic (chosen by default) and Advanced (with all the tools, including plugin ones). This change was made to make Illustrator less clumped form the beginning and ease the learning process. You can read more about this here: https://helpx.adobe.com/illustrator/using/tools.html
You can also access all the tools from the 'drawer' menu, by clicking the button with three dots at the bottom of any toolbar.
As always, Ai doesn’t care much about our settings, and this time they forced this changes for everyone, not explaining the change directly in-app. Hope this gets improved.
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resolution - since 2019 update illustrator's menus, tools and swatches are too big?
It seems like it can't tell its on a 5k monitor?
See comparison below.
Illustrator 2019 compared to indesign 2019
1 voteStarting CC 2019 we are scaling the user interface a little on high resolution devices. To turn that off please use the small value as described on this page to get back the behaviour of previous release.
https://helpx.adobe.com/illustrator/using/customizing-workspace.html#Scaletheuserinterface
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can't read pdf in acrobat pro dc, created in illustrator CC 2019, since update
can't read pdf in acrobat pro dc created in illustrator CC 2019. Opens file but shows no content. Illustrator some times struggles to open ai files, very slow.
Model Name: MacBook Air
Model Identifier: MacBookAir5,2
Processor Name: Intel Core i7
Processor Speed: 2 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB
Boot ROM Version: MBA51.00F8.B00
SMC Version (system): 2.5f9
Serial Number (system): C02HX379F57J
Hardware UUID: 605CDB5B-A377-5A89-AECE-064496379592
macOS 10.13.6 High Sierra1 voteResolved (Comments Open) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Thanks Max for the updated mail. Glad to hear that you have resolved it yourself.
With Best Regards,
Raghuveer Singh
Illustrator Team -
Blob tool won't change size
When I use the blob tool it won't change size from 1 pt. No matter if I change the size. It is very frustrating to use so I can do college homework.
This issue is on both my Acer laptop with my Huion tablet and on my Surface Pro 3. I reinstalled the app on my laptop and didn't fix the issue.
1 voteResolved (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
Please press the enter key while using BLOB brush (when Blob Brush Tool is selected) and set the size to 1 pt. in the Blob Brush Tool Options dialog.
Hope this helps.
With Best Regards,
Raghuveer Singh -
How to reinstall CC2018?
How to reinstall CC2018? The updater removed it. CC2019 keeps failing to preview and then crashing!!!!
1 votePlease follow steps on this link https://helpx.adobe.com/download-install/using/install-previous-version.html
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Dialog boxes appearing on second display
I run Illustrator CC on an iMac (5K, 27-inch, late 2015) running Mojave, with a secondary ViewSonic display for browser windows, etc. I do my design work on the iMac display. Sadly, all of my Adobe Illustrator dialog boxes (save, etc.) appear on that second display (this has been the case for the last few CC releases, and predates Mojave)—it got so annoying that I disconnected the second display for a while. No issues with the other Adobe apps I run (Photoshop and InDesign). Would love to see this resolved.
1 votePlease upgrade to latest Illustrtor version 23.0. We did fix something similar. However we do recommend and support Illustrator only on primary monitors
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Legacy shape-drawing functionality is missing
I do not want "smart" shapes by default. My biggest gripe is that one cannot easily draw shapes in rapid succession. For example, if I draw a circle and immediately want to draw another, say, centered around the anchor point of the previous, I have to CMD+SHIFT+A to deselect the previous shape. Otherwise the shape tool is no longer a shape tool but a TRANSFORM tool.
1 voteYou can switch off the bounding box and smart widgets by pressing shortcut Cmd + Shift + B and can use the drawing tools as legacy tools.
You can also select View→Hide bounding box for the same.For reverting back to current state again press the same shortcut or select View → Show bounding box
Hope this would help achieving your workflow.
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CC font preview not working any more
When I start typing a font name in the character box I used to get the related font preview pop up , this no longer works at all and is very irritating
1 voteMarking the issue as resolved as per the user comment below.
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Creative Cloud Libraries can't add multiple swatches
I used to be able to click one swatch in my CC libraries and shift click another and right click and add all colors to my document swatches. This option has dissappered and now I have to right click each color and add to my document swatches one at a time.
1 voteResolved (Comments Open) ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
AI 23.0 (latest update) resolved the issue, therefore closing the thread.
Thanks,
Raghuveer Singh -
Essentials Classic Workspace is missing
I have students who do not have access to the Essentials Classic Workspace. If this was removed this is a BAD idea, particularly for education environments. Educators like myself spend a great deal of time producing project-specific videos using a particular interface configuration and if my students cannot access it the videos and my valuable time have been wasted.s
1 voteJim, Essentials Classic workspace is still there and won’t be removed, as far as I know. That is definitely a local corruption, and a clean reinstallation or Preferences reset is advised.
If you are still missing it, please comment back.
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After lanching ilustrator the start menu is blank without the crative cload appearing
This happens in all Adobe CC apps, the basic startup menu is blank.this is in the newest version of Adobe CC. When selecting file - new an error message reading "%CCXFNFTDIOLOG_NAME" pops up where the different layouts would be. I have tried to uninstall and install Creative Cloud and the Adobe Apps twice to fix the errors. Both times this has not fixed the issues. Thank you in advance for any assistance.
1 votePlease go to Preferences > General… and check "Use Legacy "File New " Interface"
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Font problem
every time I try to type something on a clean sheet my letters ( no matter what font I use) look like someone cut through them. Can you help and tell me why is this happening?
1 votePlease update your operating system. The issue that you are seeing is a GPU rendering issue discussed here : https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20384572-high-sierra-macos-10-13-gpu-rendering-issues-wit
This was fixed in 10.13.4
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Viewing files when placing an image
For a short time recently when I choose File>place and navigate to my stock image folder, the most recently downloaded file appeared first. SUPER TIME SAVER (Using Windows 10). Now it seems this feature is gone and I have to sift through hundreds of files once again. I can set file explorer to sort by "date created" ie. date created ON MY COMPUTER, but I can't replicate this viewing option any more through Illustrator's place option. Any ideas?
1 voteunfortunately the feature that you are referencing is provided by Windows operating system. We use the Windows system fie open dialog to enable file place on your artboard.
Please click on sort by date created this should resolve your problem. -
fonts do not drop down. They did yesterday, but not today. Reinstalled to no avail. Drop down works in all other apps.
The title says it all
Font drop down no longer works1 vote
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