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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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226 results found

  1. Illustrator gets minimized when toolbars get touched at Mac Sonoma 14.1, with application frame disabled

    By updating to MacOS 14.1, In Illustrator 2024 28.00, as soon as you touch the toolbars, they disappear. Keeping the "Application Pane" active does not give the error. Can it be solved. A thousand thanks!

    23 votes

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  2. Envelope Distort, Layers, and Illustrator Performance Bug

    I've recently come across a bug with the envelope distortion tool. The bug happens when I use the Make with Warp effect on text. When this is applied, all the layers and sub-layers get frozen with no ability to see the thumbnail preview or to open or close any of the layers. This also affects the ability to hide or preview any layer, lock or unlock, and/or select anything in the layers.
    This also causes Illustrator to run very high ram while causing unresponsiveness and difficulty in processing and sometimes the inability to save files.

    So far, the work-a-rounds that…

    2 votes

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  3. Image trace limited palette no longer works in AI 27.1

    Image trace does not use a limited palette when this option is specified in the tracing options.

    Steps:

    1. Place photographic or other image with many colours
    2. Choose any of the limited colour presets (16 in this example) and trace

    Expected result: Trace uses the specified number of colours
    Actual result: Trace acts as if 'Automatic' was selected (or otherwise disregards limited palette)

    24 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.1.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  4. Hiding a layer doesn't hide the guides

    Since the Update 27.5 of Illustrator CC all guides oaf any file are showing whether or not their parent layer is visible or not. In my Graphic template i have a base layer for guides of different target sizes, areas and columns which are organized on named layers for each type of guides to easily show/hide them.
    since the the last update (27.5 AI on macOS) ALL guides are showing up whether or not the layer containing these guides is hidden or shown which results in showing all guides for 4, 5 and 6 column layouts as well as all…

    7 votes

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    4 comments  ·  Layers  ·  Admin →
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  5. Type on path not converting to outline

    Operating System: OS X Ventura 13.4.1 (c) (22F770820d)
    Version of Illustrator: 27.7

    I have an artwork which includes some type on a path (circle). When I go to send the file to a printer (PDF), I always outline the text as we've had issues in the past. For this artwork I've selected all the content and selected 'Convert to Outline', which has worked fine on all the type except the type on a path elements which just disappeared. I restarted Illustrator, but this didn't solve the problem.

    The Type on a Path was part of a group, so I then…

    2 votes

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  6. ガイド線が消せない。選択できない。

    いくつかのファイルで、ガイド線を引いた後、選択もできず、消すこともできない状態に陥ります。ガイド線を一括非表示にした時に限り表示を一時的に消すことができます。印刷入稿などへ回しても現物に影響はないので良しとしていますが、作業にあたりとても邪魔で困っています。
    【マザーボード】
    ASUS PRIME B660-PLUS D4

    【CPU】
    12th Gen intel(R) Core(TM) i5-12500

    【CPUクーラー】
    DeepCool AK400

    【メモリー】
    Corsair DDR4-3200(1600MHz) 16GB*4枚(64GB搭載)

    【グラフィック】
    NVIDIA GeForce RTX 3050

    【OS】
    windows10 64bit

    1 vote

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    3 comments  ·  Other...  ·  Admin →
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    Guides in Illustrator, unlike in InDesign, are considered to be objects and exist within layers. As per the comment by Ten_A, if your guides are contained within a locked layer, they won’t be selectable. 

    If you wish to change this behavior, you should upvote this request: https://illustrator.uservoice.com/forums/333657-illustrator-desktop-feature-requests/suggestions/37211029-make-guides-to-be-like-in-indesign

  7. Files have a swatch that cannot be deleted

    Please help me understand why this swatch cannot be deleted. In this case it is a Pantone swatch, but in other files it's just a global color. I have deleted all objects and links in this file to be sure it's not connected to some hidden element.

    Thank you for looking. It is becoming an issue in file cleanup for clients. They all have this one odd, unremovable swatch from another project.

    1 vote

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  8. Blend Modes are Broken in Illustrator 27.8.1 and also in After Effects 23.6.0

    Hello - I updated all my creative cloud stuff yesterday and blend modes don't work in Illustrator 27.8.1 and also in After Effects 23.6.0

    I opened after effects 22.6.5 and that works as it's supposed to.

    1 vote

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  9. Can't resize objects, issue with selection tool

    Can't resize objects like images or text boxes once they have been placed. Could only use scale and rotate for resizing items. Seems the selection tool isn't working as it should, or it's illustrator itself. I've seen this seems like a recurring problem over the years

    1 vote

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    4 comments  ·  Selection  ·  Admin →
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  10. ガイドを必要な場所に合わせられない

    ガイドをオブジェクトやアートボードに合わせて配置したいが、
    合わせられず、ガイドの意味が無い。

    1 vote

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    3 comments  ·  Snapping  ·  Admin →
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  11. Selecting all objects on layer via Layers panel not recognized by Intertwine

    AI 27.5
    Go to Layers panel
    Click target button for Objects layer (to select all paths on that layer)
    Choose Object > Intertwine... note that Make is gray
    Instead, in Layers panel click to select first object and Shift + click to select last object. Object > Intertwine > Make is available

    1 vote

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  12. Two selection borders around text

    There's a second border around a text in my file when I select it. I cannot find why, what it does and how to remove it. When I create new text, it doesn't appear.

    1 vote

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  13. Shapes drawn with the pencil tool are always created with the basic fill appearance, even if "new art has basic appearance" is not checked.

    1. Create a new Illustrator document.
    2. In the Appearance panel, deselect "New art has basic appearance", if it's selected.
    3. Select the pencil tool and use it to draw a curved line.
    4. Set the stroke of the line to 10 point and the color to red.
    5. Set the fill to black.
    6. Draw another line with the pencil tool. The stroke is 10 point red, but the fill reverts to none.
    7. Repeat with the pen tool. This time, the fill stays black when a second line is drawn.

    This problem was not present in earlier versions of Illustrator.

    System: Adobe Illustrator 27.6.1, M2…

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  14. Can't Save as on your computer

    I use illustrator 26.1 and Monterey 12.3 on MacBook Pro with M1 chip .
    I can't Save as on my computer . The Window is freeze except the format box and the "save on cloud document" button.

    Please help I can't do my job and save as pdf formats for print .

    Thank you.

    28 votes

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  15. 34 votes

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    28 comments  ·  Other...  ·  Admin →
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  16. Cannot move Guide line even when it is unlocked

    Cannot move "Guide" line with selection tool or direct select tool even when the layer of "guide" is unlocked. Been happening for a week now.

    1 vote

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    3 comments  ·  Selection  ·  Admin →
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    Guides in Illustrator can be locked in two ways: separately, as any other object, or all at once, using View > Guides > Lock/Unlock Guides command, which is independent of the common way, and won’t allow you to unlock guides later one by one, only all of them together.

  17. Dialog windows move / float to the left

    Bug Report: Floating windows drift offscreen (see attached video).
    Adobe Illustrator 26.4

    I tried reverting to older versions of Adobe Illustrator, but the issue exists for them as well; To me, that suggests the problem is related to the beta macOS. I am raising this bug now because the issue could present itself as users upgrade to macOS Ventura this fall.

    System Info:
    I am running MacOS, Ventura, Version 13.0 Beta (22A5311f) on iMac M1 (2021) with 8MB RAM.

    5 votes

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  18. I can't scale objects, neither with basic arrow tool, it feels like this one is the same of the white arrow.

    I can't scale objects, neither with basic arrow tool. It feels like it's the same of the white arrow. I tried changing area's work, illustrator version, but nothing happens. It just doesn't work, shift + click doesn't scale any object, nothing happens when i click on the angle, it only shows me the anchor points just like the white arrow...

    1 vote

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    2 comments  ·  Actions  ·  Admin →
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  19. Glitch signs introduced by illustrator when opening a plot created by R

    Hi everyone,

    I mainly use Illustrators to manually edit plots/figures created by R (a statistical programming tool). R creates PDFs which can (normally) be opened and edited using Illustrator.

    However, I recently encountered a strange bug. My plots look just fine when I open the PDFs using Acrobat Reader, but they contain glitch signs instead of points when I open them using Illustrator 2023.

    I am attaching a (zoomed in) picture showing these symbols. If anyone can help, that would be very appreciated :).

    1 vote

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  20. Pattern Brush 'Hue Shift' does not result in correct appearance of stroke color

    This issue is not new and occurs for a few years at least.
    I i apply at a pattern brush > Colorization > Method: Hue Shift, the key color does not represent the same color of the choosen stroke color when the brush is applied to a Stroke. The color is always way off. I am well experienced in Illustrator (and certifeid by Adobe) but i can not find any thing i did wrong. That's why i am almost sure this issue is a bug. But please, tell me i am doing something wrong. That way i can help my…

    2 votes

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    10 comments  ·  Brushes  ·  Admin →
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    The solution provided in the comments below.


    However, when the key color is automatically gets set as the white (or any grayscale tint) as the most prominent color, the hue shift gets calculated wrong.


    If you think Illustrator should pick another color in cases like this — please continue voting.

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