340 results found

1. Keyboard Increment field in Preferences no longer gets focused when dialog opens, new Search field does

   Unrequested extra Search function in the Preferences window in update 29.7
   I (and many others) were eagerly awaiting the update because the jumping fonts were a nightmare on the production floor! But who asked for an extra search function in the preferences window? Now I have to press Tab 4 times before I can quickly adjust my Keyboard Increment. As an artworker, I use this function about 10 times a day, so that's an extra 40 times pressing Tab (approximately 800 times a month)... why, why, why?

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   52 comments  ·  User Interface  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Reported as fully fixed in general 29.8 build.

   If it’s still broken for you — please comment.

2. Object appearance defaults when selecting new colors (white fill, black stroke)

   When selecting a new color swatch value from the menu (see image) often times when the document has first been opened or an object has not been selected during this session, any selected objects revert to the default appearance - 1 pt outline, black stroke, white fill - regardless of what they were before. Then you have to undo what happened and try again to apply your changes. It's a minor inconvenience, but it only showed up in the last 3 updates. A clean install doesn't fix this issue. This can happen just a single time, or multiple times with a file.

   When selecting a new color swatch value from the menu (see image) often times when the document has first been opened or an object has not been selected during this session, any selected objects revert to the default appearance - 1 pt outline, black stroke, white fill - regardless of what they were before. Then you have to undo what happened and try again to apply your changes. It's a minor inconvenience, but it only showed up in the last 3 updates. A clean install doesn't fix this issue. This can happen just a single time, or multiple times with… more

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   15 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The latest build 30.2.1 doesn’t do this anymore, works as expected.

3. New fonts don't load upon installation

   Somehow, the new Adobe Illustrator updates prevent manually installed fonts from loading. These are fonts that aren't available in Adobe Fonts. So I have to install them manually. Because of this, I have to restart Illustrator so I can use the font. There's no problem when activating fonts on Adobe Fonts. Is there a workaround for this?

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   12 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Reported to work as expected in Ai 2026 build 30.0

4. Font styles applied to portions of text 'slide' / shift positions when area type overflows

   Illustrator 29.7.1 on Mac Ventura 13.5.2 (22G91)

   I dont' know whether it's related to this current issue, but now I have parts of my text that change appearance when I'm trying to change the Font weight of another part, or when I try to type more text.

   The workaround I have found it copy-pasting the text into a new Textbox. But still, this needs to be fixed.

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   14 votes

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   9 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

   We have fixed this issue in latest Illustrator release - v29.8.1

   Please update to this version and let us know any observations.

5. Pattern Scale Not Working

   My pattern scale has stopped working recently for user created patterns (it works ok on the default patterns). Previously I could create a pattern but dragging into the swatch menu, and then when I dragged the corners, the scale of the pattern would adjust along with the size of my shape. Now it does not.

   I have checked that "Transform Both (object and pattern)" is selected from the Transform Panel dropdown, along with Settings > General > Transform Pattern Tiles is also checked on.

   This has been going on since late July 2025 - I've tried every troubleshooting method I can think of along with suggestions I've seen posted. This morning I reset my illustrator preferences (didn't work) and just unstalled and reinstalled Illustrator via Creative Cloud (fulling removing preferences during uninstall). It is still not working after the reinstall.

   Please help! This is a large part of my workflow that's affected. The ONLY way I can get a pattern to scale now is through cmd+click on object > Transform > Scale - which is cumbersome. Is there anything else I can try to reinstate the normal pattern scaling?

   Operating System: Mac OS Sequoia 15.6, Adobe Illustrator 29.7.1

   My pattern scale has stopped working recently for user created patterns (it works ok on the default patterns). Previously I could create a pattern but dragging into the swatch menu, and then when I dragged the corners, the scale of the pattern would adjust along with the size of my shape. Now it does not.

   I have checked that "Transform Both (object and pattern)" is selected from the Transform Panel dropdown, along with Settings > General > Transform Pattern Tiles is also checked on.

   This has been going on since late July 2025 - I've tried every troubleshooting method I… more

   11 votes

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   8 comments  ·  Colors, Swatches, Patterns  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Seems to work fine in the latest general 2025 release, build 30.0.

   Please comment back if it still misbehaves.

6. PDF export without color conversion converts RGB images to CMYK

   This is a bug that occurs in Illustrator 2025 (29.2.1) and later.

   When an RGB image is placed as a linked file in a CMYK document, it gets converted to CMYK upon PDF export, even if "No Color Conversion" is selected. In Illustrator 2025 (29.2.0) and earlier, the image remained in RGB.

   This bug affects only PNG and JPG files. Other formats, such as PSD, remain in RGB.

   Steps to Reproduce

   1. Create a new CMYK document.
   2. Place an RGB image (PNG or JPG) as a linked file (do not embed).
   3. Export the document as a PDF with "No Color Conversion" selected.

   How to Verify That RGB Images Are Converted to CMYK in PDF

   1. Open the exported PDF in Acrobat.
   2. Go to Print Production > Output Preview.
   3. Set Preview to "Object Inspector."
   4. Click on an image in the PDF.
   5. The object information will be displayed, showing the actual color mode.

   You will see that the RGB image has been converted to CMYK, even though it should have remained in RGB.

   Issues

   Users who lack in-depth knowledge of color profiles rely on workflows where RGB images in PDFs are properly converted to CMYK at the output stage. However, with this bug, RGB images are automatically converted to CMYK during PDF export, meaning that any inappropriate color profile settings at the time of linking will carry over, making quality control at the output stage impossible.

   Additionally, this issue affects not only exported PDFs but also the embedded compatibility PDFs in AI files. When an AI file is placed as a linked document in InDesign, InDesign reads only the compatibility PDF, making it impossible to verify whether the AI file contains linked RGB images.

   Expected Behavior

   When exporting a PDF with "No Color Conversion" selected, linked RGB images should remain in RGB.

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   カラー変換なしでPDFに書き出してもRGB画像がCMYKに変換される

   Illustrator 2025 (29.2.1) 以降で発生するバグです。

   CMYKドキュメントにリンク配置されたRGB画像が、カラー変換なしでPDFに書き出してもCMYKに変換されてしまいます。2025 (29.2.0) まではRGBのままでした。

   このバグが発生するのは、PNGおよびJPG形式の画像のみであり、PSDなど他の形式の画像はRGBのままとなります。

   再現手順

   1. CMYKの新規ドキュメントを作成
   2. RGB画像（PNGまたはJPG）をリンク配置（埋め込まない）
   3. カラー変換なしでPDFに書き出す

   RGB画像がPDF内でCMYKに変換されていることの確認手順

   1. PDFをAcrobatで開く
   2. 印刷工程 > 出力プレビュー を開く
   3. プレビュー を「オブジェクトインスペクター」に設定
   4. PDF内の画像をクリック
   5. クリックした箇所のオブジェクト情報が表示される

   この情報にカラーモードが表示され、RGBのまま書き出したはずの画像がCMYKになっていることが確認できます。

   問題点

   カラープロファイルの知識が不足しているユーザーは適切なCMYK変換ができないため、PDF内のRGB画像を出力側で適切にCMYKへ変換するフローが存在します。しかし、このバグによりPDF書き出し時にCMYKに変換されると、リンク配置時の不適切なカラープロファイル選択がそのまま反映されてしまい、出力側での品質管理が困難になります。

   また、この問題は書き出したPDFだけでなく、aiファイルの互換PDFにも影響を及ぼします。IllustratorのaiファイルをInDesignドキュメントにリンク配置する場合、InDesignは互換PDFを読み込むため、aiファイル内にRGB画像がリンク配置されているかどうかをInDesign上で確認することができなくなります。

   期待する結果

   PDF書き出し時に「カラー変換なし」を選択した場合、リンク配置されたRGB画像はRGBのまま維持されるべきです。

   ---

   このバグはIllustratorフォーラムで検証されました。
   Illustrator2025でRGB画像をPDF保存するとCMYKに変換される

   This is a bug that occurs in Illustrator 2025 (29.2.1) and later.

   When an RGB image is placed as a linked file in a CMYK document, it gets converted to CMYK upon PDF export, even if "No Color Conversion" is selected. In Illustrator 2025 (29.2.0) and earlier, the image remained in RGB.

   This bug affects only PNG and JPG files. Other formats, such as PSD, remain in RGB.

   Steps to Reproduce

   1. Create a new CMYK document.
   2. Place an RGB image (PNG or JPG) as a linked file (do not embed).
   3. Export the document as a PDF with "No Color Conversion"… more

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   As reported, the fix is now in the released 29.5.1 general build

7. We request that function key conversion be re-enabled for Japanese input.

   Due to the latest update release, the conversion shortcuts using function keys during Japanese input have become unavailable. Please restore them so they can be used again.

   Conversion shortcut details:
   F6 → Hiragana
   F7 → Katakana
   F8 → Half-width Roman characters
   F9 → Full-width Roman characters

   In Japan, conversion shortcuts using function keys are commonly used.
   Previously, I could use those keys for Japanese input conversion without having to delete the corresponding Illustrator shortcut settings. However, in the latest version, even deleting the settings doesn't work, which is inconvenient.

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   16 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Reported as fixed in version 30.

   If this is still a problem for you with the latest build — please comment.

8. Line Extension Smart Guide not working

   I recently updated my Illustrator to 2025 and my smart guides are on but when I extend a line now it is no longer snapping to "Line Extension". I have verified that in my preferences under Smart Guides, "Anchor/ Path Labels" is turned on. Not sure if this is a bug with the new update or what is going on.

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   24 comments  ·  Snapping  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The fix is pushed to the stable release 29.0.1.192

9. Objects just vanish when rasterizing inside a clipping mask

   Okay, this is seriously annoying. In the latest Illustrator on Windows, if you rasterize inside a clipping mask, poof — your objects are gone.

   Steps (super easy to test):

   Draw a bunch of objects and group them.
   Make a shape and apply a clipping mask.
   Double-click to go inside the group.
   Select everything and rasterize.
   And just like that... everything disappears.

   If you leave even one object out of the selection, they don’t disappear.

   But when you select all → gone.

   If I only rasterize one object, or part of them, it works fine. But if I select all? Illustrator just deletes them.

   This is super frustrating. Rasterizing inside a clipping mask is something I do all the time, and right now it’s basically unusable. Adobe, please fix this ASAP.

   I uploaded a video so you can see how bad it is.:facewithtearsofjoy::facewithtearsofjoy::facewithtearsofjoy:

   I using the latest version of Illustrator, running on a high spec pc.
   I already tried resetting Illustrator preferences and even reinstalled the program.
   I also updated my graphics card driver.
   Still, the problem isn’t fixed.

   Okay, this is seriously annoying. In the latest Illustrator on Windows, if you rasterize inside a clipping mask, poof — your objects are gone.

   Steps (super easy to test):

   Draw a bunch of objects and group them.
   Make a shape and apply a clipping mask.
   Double-click to go inside the group.
   Select everything and rasterize.
   And just like that... everything disappears.

   If you leave even one object out of the selection, they don’t disappear.

   But when you select all → gone.

   If I only rasterize one object, or part of them, it works fine. But if I select all? Illustrator… more

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   5 comments  ·  Clipping, Intertwine  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Works as it should in the GA 30.2.1 build

10. Select Same Fill is disabled

    I recently migrated my Mac system from iMac Retina 5k to Apple M2 Ultra Mac Studio running Tahoe 26.2. Updated my full Creative Suite (Illustrator 30.1) and all was working fine will all latest updates and all until I began to work on basic vector shapes. Seems like I cannot select any fill doing Select > Same > Fill as I did for years before. Do I need to delete my preferences perhaps? I even tried very basic shapes, 3 squares, and option to Select Same Fill is greyed out...
    Now I will push "post idea" button hoping that it is in reality "post your bug" button which I failed to find.

    Also you guys changed layout and now I cannot figure out how to post a bug, took me 20 minutes trying to find where I can post about this bug (even now I am not sure I found the right option (this bugs me too as I came here to report a bug)).

    I recently migrated my Mac system from iMac Retina 5k to Apple M2 Ultra Mac Studio running Tahoe 26.2. Updated my full Creative Suite (Illustrator 30.1) and all was working fine will all latest updates and all until I began to work on basic vector shapes. Seems like I cannot select any fill doing Select > Same > Fill as I did for years before. Do I need to delete my preferences perhaps? I even tried very basic shapes, 3 squares, and option to Select Same Fill is greyed out...
    Now I will push "post idea" button hoping that it… more

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    2 comments  ·  Selection  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Got fixed with a Preferences reset. If you have a similar problem — please back up you Preferences folder before resetting, for the team to study them.

11. v30.0 (Mac) 保存時に文字の入力ソースを切り替えられない

    Mac OS Tahoe (26.1)／Illustrator v30.0

    ドキュメント保存時に文字の入力ソース（日本語↔ENなど）を切り替えられない。
    一瞬切り替わるが戻ってしまう。

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    2 votes

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    Resolved (Comments Open)  ·  4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Moving several points of an area type or type on path causes "undo"

    I am no longer able to move multiple anchor points for text on a path in v30 (GPU mode).
    I'm using a Studio M2 Max with MacOS 15.5..

    The attached video demonstrates this behavior. I have two duplicate paths. While using "View using GPU" I try to edit multiple nodes on the text path. What happens is:

    1. the preview of the path disappears while I'm trying to move the nodes.
    2. the entire line moves, even though I've only selected a few nodes.
    3. my type was replaced with the "Lorem Ipsum" text (this happens intermittently, not every time).

    But, when I switch to "View using CPU" the program functions normally.

    This is something I do very frequently, and I typically have GPU mode on, so this is a new behavior.

    I tested this on other installed versions of Illustrator:

    On v29.8.2 I am able to move multiple nodes, but the preview of the path still disappears while you're moving it. Switching to CPU mode corrects that.

    On v.28.7.2 Everything works normally, both in GPU and CPU modes.

    ---

    Edit: After posting this, I now believe that this might be related to the setting "Real-Time Drawing and Editing". Turning that off "seems" to fix things (for both v30 and v29).

    But it should be noted, in 28.7.2 I CAN keep "Real-Time Drawing and Editing" enabled AND use GPU mode and everything functions fine.

    I am no longer able to move multiple anchor points for text on a path in v30 (GPU mode).
    I'm using a Studio M2 Max with MacOS 15.5..

    The attached video demonstrates this behavior. I have two duplicate paths. While using "View using GPU" I try to edit multiple nodes on the text path. What happens is:

    1. the preview of the path disappears while I'm trying to move the nodes.
    2. the entire line moves, even though I've only selected a few nodes.
    3. my type was replaced with the "Lorem Ipsum" text (this happens intermittently, not every time).

    But, when I… more

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    2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    Works as it should now, in 30.2.1 build. Please update and comment back in case it still misbehaves for you.

13. Asset export does not include appearance outside bounding box area of text objects (preview bounds are ignored)

    In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
    In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

    Reproduction Procedure
    1. create a text object
    2. add a bold stroke color to the text
    3. add as an asset export item
    4. export the asset

    Expected result
    Designs with stroke color should be exported as in previous versions without problems.

    Appendix.
    If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

    <にほんご>
    Illustrator2025（バージョン29.3.1を使用）ではアセットを書き出した際、バウンディングボックス領域外のアピアランス要素がカットされてしまう。
    2024（28.7.5）、2023（27.9.6）ではすべての要素が切れることなく書き出しできている。

    再現手順
    1. テキストオブジェクトを作成
    2. テキストに太い線カラーを追加
    3. アセット書き出し項目として追加
    4. アセット書き出し

    期待する結果
    線によるデザインでも問題なく、以前のバージョンのように書き出しされること

    付記
    線ではなく、塗りを追加して「パスのオフセット」を適用したもので代用した場合、バウンディングボックスは拡張されるためこの問題は回避することができる。

    In Illustrator 2025 (using version 29.3.1), when exporting assets, appearance elements outside the bounding box area are cut off.
    In 2024 (28.7.5) and 2023 (27.9.6), all elements are exported without cutting.

    Reproduction Procedure
    1. create a text object
    2. add a bold stroke color to the text
    3. add as an asset export item
    4. export the asset

    Expected result
    Designs with stroke color should be exported as in previous versions without problems.

    Appendix.
    If a fill is added instead of a line and “path offset” is applied instead, this problem can be avoided because the bounding box is extended.

    … more

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    Resolved (Comments Open)  ·  5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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14. Direct Selection tool selects anchors below objects

    Direct Selection tool wrongly selects points hidden underneath filled objects in front of them, when the cursor clicks into a highlighted point.

    It seems that only Windows it behaves as expected when 'Highlight anchors on mouse over' in Preferences > Selection & Anchor Display is enabled. Macs still select stuff underneath.

    Originally discussed here at forums: https://community.adobe.com/t5/illustrator-discussions/i-m-having-this-issue-with-every-file-now-in-illustrator-object-selecting/m-p/15254043

    Take a look at the GIF attached for a quick demonstration.

    Bundled together with this report, it renders selection in Ai pretty broken :(
    Problem selecting anchor point that is below
    http://illustrator.uservoice.com/forums/601447/suggestions/49702187

    Happens in both builds 29.4 and the latest Beta build 29.6.25

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    19 votes

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    5 comments  ·  Selection  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    This is fixed in Illustrator 2025 v29.5

15. Cannot move images in my design.

    I'm not able to move images in my design. If I click image trace and make the image into a vector then I can move it, but as soon as I rasterize it back into an image then I can no longer move it. I also am not able to click to select the image, I have to drag a box around it to select the image.

    Things I've tried:
    - Checked for update
    - Restarted my computer
    - Restarted Illy
    - Restarted Illy while pressing shift-options-command
    - moved the file to my desktop (off of external drive)
    - cleared storage, incase my scratch disk was getting full

    None of these have helped.

    I'm not able to move images in my design. If I click image trace and make the image into a vector then I can move it, but as soon as I rasterize it back into an image then I can no longer move it. I also am not able to click to select the image, I have to drag a box around it to select the image.

    Things I've tried:
    - Checked for update
    - Restarted my computer
    - Restarted Illy
    - Restarted Illy while pressing shift-options-command
    - moved the file to my desktop (off of external drive)
    - cleared… more

    3 votes

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    6 comments  ·  Images, Links  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We’ve released version 29.8.1 that resolves the underlying issue with object and artboard scaling. We recommend updating to this version to prevent similar issues in the future.

16. Can't Save multiple artboards as a Single File PDF from Export for Screens in 29.6

    Even though the single file option is checked, multiple artboards will not be saved in a single file, but as separate PDFs.
    This worked in previous versions.
    See forum report from Helena here:
    https://community.adobe.com/t5/illustrator-discussions/illustrator-2025-mac-os-15-4-1-can-t-save-single-file-pdf-from-export-for-screen/m-p/15381019#M445463

    6 votes

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    8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    Fix is available in version 29.7.1

17. フォントの表示がおかしい

    本日Illustratorのアップデート後、作成途中のドキュメント上のほとんどの文字が正常に表示されなくなりました。例えば、文字間の詰めが-1000のようになっている（数値は0なのに）。漢字が図形に化けている。書体によっては、まとなものもありますが、メインで使う新ゴやリュウミンなどは全く表示されません。
    ところが、フォントの表示がないのに、PDFにすると表示されているのはなぜでしょう。

    4 votes

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    Resolved (Comments Open)  ·  4 comments  ·  Other...  ·  Delete…  ·  Admin →
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18. 定規の設定を0にすると次回開いた時にズレる / If you set the ruler to 0, it will be misaligned the next time you open it

    最新リリースバージョン「ver.26.2.1」にて、定規の0基準の設定されていないファイルを開いて、その中で0基準を設定後、保存してファイルを閉じた後、そのファイルを開くとデータの一部がズレた状態（トンボなどとそれ以外のいくつかのオブジェクトだけ勝手に動いた状態になってしまいます。
    途中の段階で別名保存したPDFは問題なく開けます。
    入稿データ等の場合かなりマズい状態です。

    •  

    2 votes

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    6 comments  ·  Documents and Artboards  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue has been reported to be fixed in 29.8.1 build. Please update, test, and comment back if it truly is

19. 縦組みのエリア内文字のスレッドテキストオプション作成が正常に機能しない

    macOS 14.7.2
    Illustrator ver.29.1

    Step to reproduce
    1.縦組みのエリア内文字を作成する
    2.矩形ツールで矩形を描く
    3.エリア内文字と矩形を選択してメニュー「書式→スレッドテキストオプション→作成」を選択する。
    4.矩形が縦組みエリア内文字に変換されるが、スレッドテキストにはならずエリア内文字のコンテンツがコピーされた状態になる。

    期待する動作
    矩形がスレッドテキストとして正常にリンクされる。

    実際の結果
    スレッドテキスト→作成を実行してもスレッドテキストとならずコンテンツの状態もおかしい。

    回避策
    Tツールを使って手動でスレッドテキストをリンクさせる。

    縦組みに対するスレッドテキストオプションの挙動は全般おかしく、エリア内文字や矩形の構成や状態によって挙動が異なる場合がありますが、全般的に意図した通りに動作しない。
    また、おかしくなったエリア内テキストを手動でリンクさせようとするとIllustratorがクラッシュします。

    以下のコミュニティ投稿もご参照ください。
    https://community.adobe.com/t5/illustratorフォーラム-discussions/縦書き文章でスレッドテキストオプションが正常におこなわれない/td-p/15077023?profile.language=ja

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    31 votes

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    Resolved (Comments Open)  ·  2 comments  ·  Type, Fonts, Text  ·  Delete…  ·  Admin →
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20. Exported EMF file gets corrupted

    Illustrator (desktop version) version
    Windows 11 Pro 24H2 Illustrator 2025 Ver. 29.8.2

    1. Export EMF file
    2. Open the exported EMF file

    Expected result: the file opens

    Actual result: a message appears stating the file is corrupted when attempting to open it.

    2 votes

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    3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    As per the original poster, anchor was outside the artboard.