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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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  1. Object horizontal and vertical measurements are swapped in tool bar

    MacBook Pro (15-inch, 2018)
    Processor: 2.6 GHz 6-Core Intel Core i7
    Mac OS Monterey 12.0.1 (21A559)
    Adobe Illustrator 26.0.2

    When selecting an object, like a rectangle, the horizontal and vertical measurements in the tool bar are swapped. They appear correctly in the Transform window.

    For example, a horizontal rectangle could be 7pt x 5pt, but when selected in the tool bar it shows 5 in the <--> dialog box and 7 in the vertical box.

    I have restarted my computer and restarted illustrator.
    See screen caps below.

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    As per the comment:

    Illustrator allows to access dimensions of an object as well as dimensions of a live shape. In case when a shape is rotated by 90° the shape’s size values can look swapped compared to measured sizes. It’s like tilting a head. See attached images inside for clarifications.

  2. CMYK Files Colors are Displaying as RGB in Illustrator 2022 Version 26.0.1

    (Illustrator 2022) Open a new CMYK file, create a box, color Breakdown "87-75-0-0 "select the same CMYK color Breakdown "87-75-0-0 " (In Color Picker) that is clearly showing a darker color then what is behind the open select box.

    Screen Shot 2
    Open a new CMYK file in Illustrator (2021). Same process as above, now CMYK colors appear correct.

    1 vote

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    3 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  3. Guides

    The update made my guides disappear unless I click on the objet or art-board. It would be ok, but when I use the arrows to move the guides they disappear and I can't see how far I have moved them. May I change this update back to how it was.

    1 vote

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    1 comment  ·  Align  ·  Flag idea as inappropriate…  ·  Admin →
  4. Pen Tool: Close path Changes Handles

    Mac Mojave 10.14.6
    Illustrator 25.4.1

    When drawing with the pen tool, closing paths changes the initial path/handles drawn. This occurs every time the initial point plotted is a "click and drag."

    I tried to upload a screen recording (.mov) but it won't let me.

    1 vote

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    Resolved (Comments Open)  ·  4 comments  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
  5. Communicating with Adobe

    Hi Adobe people,

    I have a question about the communication with users. Under what circumstances does it make sense at all to post a comment/bug/idea/etc. in this place. Do users get heard? Is there a limit of votes above which ideas are actually implemented? How are decisions about what is fixed and what not made?

    I am asking because I have so many points collected over the years that I am planning to post. But this is kind of a lot of work on the side of regular work day that I want to make sure it is worth the…

    1 vote

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    Resolved (Comments Open)  ·  1 comment  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  6. Issue with Illustrator starting page screen

    Since the last 2-3 days whenever I open illustrator, the starting page screen is appearing this way (see attached image). I don't know what I can do to fix it.

    1 vote

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    Resolved (Comments Open)  ·  3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Importing CAD DXF files: Unknown Format and Cannot Be Opened

    I am using Illustrator 2020 on a Windows 10 computer.
    We import CAD files in DXF format to create AI files for our graphics department to use. We are successful when importing ACAD2000 DXF files, but have problems with more recent versions. Elements drop off when importing ACAD2004, 2007, 2010 DXF files. When trying to import ACAD2013 and 2018 CAD files I get the message "Unknown Format and Cannot Be Opened".

    17 votes

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    17 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am happy to share that we have fixed this bug in our latest release – 26.x which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  8. Live Paint Dead

    Wow, I haven't seen AI get this slow and bad at basic vector work in years! (Just might be way too bloated.) Had to delete latest version 25.1 and go backwards just to get my day job done on time.

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Illustrator 2021 Won't Load - I have already contacted Customer Care. They were not able to help.

    Please help. There are a number of users experiencing this major bug. Please read: https://community.adobe.com/t5/illustrator/help-illustrator-2021-won-t-load/td-p/11530119?page=6

    I think Adobe needs to realize that it has been isolated to Illustrator v25.0 only. Like everyone else, the latest releases of Photoshop v22.0.1, InDesign v16.0, and Bridge v11.0 all work just fine. Moving down to Illustrator v24.3 seemed to help get everyone back to work. However, since this is a newer version, there is a question on the projects that we have been working on with v25.0 will open up without any hiccups with v24.3. I am testing that right now as I have…

    6 votes

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    Resolved (Comments Open)  ·  6 comments  ·  Launch  ·  Flag idea as inappropriate…  ·  Admin →
  10. Eyedrop multiple fills

    Please allow there to be an option on the eyedropper tool to select multiple fills on appearances to apply to another object. Example; with pattern design, we create a top transparent pattern than a second fill with a solid color to create the final pattern. We would like to be able to easily apply those two fills to another object

    1 vote

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    0 comments  ·  Colors, Swatches, Patterns  ·  Flag idea as inappropriate…  ·  Admin →
  11. Alignement of neighboring objects

    Hi, when I used to move my objects on artboard, there used to be lanes and alignments automatically showing me when two objects on the artboard are in alignment with a green line. However, I can't see that feature anymore, it just happened since yesterday. very frustrating. Is this a bug, or is this due to some settings issue?

    1 vote

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    0 comments  ·  Documents and Artboards  ·  Flag idea as inappropriate…  ·  Admin →
  12. Hide edges not working

    When choosing to hide edges of selected objects, 1 or more objects still have edges visible. I have resorted to back saving my documents as this feature is crucial for layouts.

    4 votes

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    5 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    As far as I know, the auto-keying an object in a selection was a bug introduced in one of versions, not caught in time and slipped into the release, later fixed.

    Since no object is forced as a key right now, I assume there is no need in having its bold outline to be hidden when Hide Edges is active, since these two factors rarely meet... However, if you have a workflow that requires to have both — I encourage you to file it as a feature request with some examples.

  13. Cannot open Illustrator after updating to version 24.1.2. Windows 7 reports an error "missing VCRUNTIME140_1.dll". (The 24.1.1 is ok)

    Cannot open Illustrator after updating to version 24.1.2.

    Windows 7 reports an error "missing VCRUNTIME140_1.dll".

    (The older version 24.1.1 works fine after downlaoding.)

    1 vote

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Welcome screen doesn't show

    Hello,
    I'm using windows 10 and Illustrator 24.0.2.

    Whenever I'm launching Illustrator, without opening a .ai file, my welcome screen doesn't show at all. I can start a new project fine but I still need my screen to show. And yes the setting to show the welcome screen is checked.

    1 vote

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Effect 3D Rotate perspective error

    With Effects/3D Rotate, Illustrator can't render a placed image using a high perspective value. The image is all distorted. See screenshots:

    1 vote

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    0 comments  ·  Effects, Appearance, Graphic Styles  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue, Illustrator Team really appreciate this.

    To adjust the perspective, enter a value between 0 and 160 in the Perspective text box. A smaller angle is similar to a telephoto camera lens; a larger lens angle is similar to a wide-angle camera lens. A lens angle that is higher than 150 may result in objects extending beyond your point of view and appearing distorted
    For more details please refer to link: https://helpx.adobe.com/in/illustrator/using/creating-3d-objects.html#extrude_bevel_options

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  16. Remebering fractional values in Extrude & Bevel

    You can type in fractional values in Extrude & Bevel and they work fine, although AI rounds them up immediately in fields, though applies to the art.
    But when you try to save this appearance in Graphic style and then re-apply to another art, all fractional bits are gone, AI treats them as integers both ways.

    2 votes

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Sorry about the issue, but the feature works that ways.

    1) On applying Effects in fractional values, it gets applied immediately. While saving this appearance in Graphic style and then re-apply to another art it will work the same (as with fractional values)

    2) While trying to edit already applied effects, the input details get’s rounded off. As a result, you have to enter fractional values for the precision.

    I hope this info will be helpful.
    Incase you still face any issue get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Thanks

  17. Using the newest version of Illustrator won't let me use new files for older illustrator versions (ex: illustrator at school)

    Opening Illustrator files created last night on the newer version on my home computer won't load at school on an older version of Illustrator. The files are completely missing artwork. You can see all the components on the recently opened page, but when you open the file. The artwork doesn't load.

    1 vote

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Deborah,
    We have bumped up the file format in AI 2020 so any file created in AI 2020 is not compatible in older versions. Please do a save as Illustrator CC version before sharing the file.
    The older release should also be warning users that the file was created in a new version and will have some data loss.

    Best regards,
    Ashutosh

  18. Expanding compound path causes a shift in the object shape

    If I call Expand on a compound path, there is a shift in the width and height of the object. This seems to only be a problem when the stroke is in the center. If the stroke is inside or outside, there isn't a problem.

    2 votes

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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Illustrator can display width and height values respecting the width of strokes and effects, if you enable Use Preview Bounds option in Preferences > General. It also makes bounding box larger to fit them visually, hence the change in dimensions.
    When it’s off, only geometric shape is taken into account, ignoring stroke width or effects.
    When you expand the shape, the stroke is not a stroke anymore, but a filled path, that makes the overall group geometrically larger.

  19. Some of AI file paths disappear when exporting to PNG or JPG

    A simple AI file containing the logo and text (all outlined) is saved fine as AI or PDF, but if I try to export it to PNG or JPG, some of the paths contained within the image disappear and are not rendered in the resulting raster file. I am attaching the master AI file, and the rendered PNG file (created by going to File > Export As > PNG). As you will see, the rendered PNG file is missing the ALFRA name within the square white shape. FYI, I sent the file over to a friend of mine and he…

    1 vote

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    3 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  20. Double Tool Bars

    My current build of Adobe Illustrator is displaying two toolbars, side by side, one minimized and one expanded. I'm assuming this is a bug. I reset the essentials tool bar and re-installed illustrator but the problem persists. See the left side of the attached screenshot

    1 vote

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    1 comment  ·  Tools  ·  Flag idea as inappropriate…  ·  Admin →
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