When using Apple Pencil it crashes on iPad OS 17
When using Apple Pen to use pen tool and start making something the app instantly crashes. Any tool will not work. The app is smooth and easy in the menu and it functions normally it just will not tolerate creating anything
The issue has been fixed in a public release 3.0.6.
Please update it directly from App Store.
If the issue still persists — please comment back.
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Oliver Hawkins commented
App crashes when selecting tools from sidebar using the Apple Pencil on M2 12.9 iPad pro
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Mayra Adames commented
Nope that’s not the case for me. I even deleted the Apple Pencil from my settings to see if it makes a difference. It does not. AI still crashes within seconds of opening it.
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Chloe commented
App is crashing after new iPad software update
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Polina Yefremova commented
Thank you very much, everything worked
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박혜빈 commented
그림을 애플팬슬로 작업할 때 강제종료된다.
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うさやま commented
まさに自機がこれでした。
エフェクト表示をオフにした途端改善。
て言うか。
別でこれでクラッシュが回避出来たとコメントした私に
こちらへのコメント求めてないで早急に対応すべきでは? -
Does it look like this problem to you?
When using Apple Pencil it crashes on iPad OS 17: http://illustrator.uservoice.com/forums/931885/suggestions/47171770
Please try to go to Settings > Apple Pencil and turn off Show Effects.
Illustrator does not yet support Pencil hover (https://support.apple.com/en-in/HT211774) and you are happen to have it available for your specific iPad.
Comment back if it helps. -
Polina Yefremova commented
I need help. Whenever I access the file and start doing something, the program crashes (closes) repeatedly. I can't do anything in it. I've updated it, deleted and reinstalled the program, restarted the iPad, but nothing works. It keeps crashing on me. Thank you, waiting for a response and a solution to this problem because it's not the first day, and I have a paid subscription, and secondly, I need to work, but I can't.
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Jason Sanderson commented
Just upgraded to 17.1.1 and this is happening every time I use the Apple Pencil. There was NO issue before upgrading to 17.1.1 (i.e. 17.1)…this is a new issue specific to 17.1.1
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Jay Myers commented
Every app (procreate, fresco, etc) that uses hover works as expected. AI crashes immediately and what is worse is that there is no explanation. At least alert users that the hover is causing the crash. I wasted and lost a ton of work because I didn’t understand the correlation until it happened a few times.
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Tara commented
This makes it almost impossible to use the app
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Tara commented
Every time my apple pen comes close to or tries to tap a menu item, the whole page shuts down and I have to relaunch the page. This problem does not occur in the ideas or procreate apps.
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Cecily Walker commented
I've since learned that this isn't an Adobe issue, it's an Apple issue, specifically for M2 iPads. If everyone impacted by this issue reported it on the Apple forums, perhaps it would be addressed more quickly.
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Derek Hanneman commented
I can’t believe this bug hasn’t been patched yet🤬! I literally can’t use one of the stand out features of the second gen Apple Pencil and M2 iPad in order to use illustrator on my iPad. We should not have to have hover effects turned off to use illustrator. Please PATCH THIS ADOBE!
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Im Broke commented
everytime i try to click on brushtools with my apple pencil my app crashes please help i need meed to finish my degsin
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이주애 commented
일러스트 사용중에 뒤로가기를 하거나 파일만 만들어도 갑자기 일러스트가 꺼집니다.
이전에 수정 중인 파일은 아예 날라가고요.빠른 버그 수정 부탁드립니다.
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Dimitri FONTAINE commented
L‘application se ferme avec l‘utilisation du stylet Apple (2ème g) ainsi qu’avec un générique Metapen.
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Ryan Keates commented
As soon as I hover over the tools with the pencil, the app closes.
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内藤翔大 commented
仕事が進まない。かなりのストレスです。早急に改善してください。
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Do you do this with the pencil?
Does it crash if you use just fingers?