AdminEgor Chistyakov (Admin, Adobe Illustrator)

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  1. 1 vote
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Please send this file over to sharewithai@adobe.com for investigation.
    Put the link to this report inside of the email for tracking purposes: http://illustrator.uservoice.com/forums/601447/suggestions/47243036

  2. 2 votes
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Lucas, does it happen in every file or in this particular one?
    Are you the author of this file of was it given to you by another user?

    The problem with names of layers in Ai is that the names get omitted on export in favor of numbers only if no changes were made to them manually. If you rename the layer and give it 'Artboard 1' name — it is considered renamed and now it has a defined name instead of an undefined one. This leads to the same exact behavior you describe, at least for me. There is no way to tell these names apart in the UI!

    I reported and requested to address the problem here:

    Make option for new artboards to track their names based on existing artboards
    https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/36673057-make-option-for-new-artboards-to-track-their-names

    Add ability to rebind artboard names to their numbers
    https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/32403832-add-ability-to-rebind-artboard-names-to-their-numb

    ...but, yeah the problem is somewhat wider than these efforts to patch the leak.

  3. 13 votes
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    I reported a similar looking problem before, with a clipping mask applied to a layer, here:
    http://illustrator.uservoice.com/forums/601447/suggestions/45706117

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  4. 10 votes
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    A similar looking problem happens if you combine ab opacity mask with a live effect for an object:
    http://illustrator.uservoice.com/forums/601447/suggestions/47229830

    AdminEgor Chistyakov (Admin, Adobe Illustrator) shared this idea  · 
  5. 1 vote
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Do you mean the tolerance value for the Magic Wand Tool, 0 instead of 30?

  6. 1 vote
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Did you get your file restored though?
    Were you able to enable auto-recovery back in Preferences?
    How large is your file? Do you have heavy linked images in it?
    Did Ai told you the reason why it disables auto-recovery in that message?

  7. 1 vote
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Are you able to change the input language during renaming anything else? Layers, for example?
    Do you rename directly in the panel or in the Artboard Options modal dialog? What about other modal dialogs, like Graphic Styles Options?

  8. 1 vote
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Can you please share the SVG file you try to open and paste, with the team?
    Also — does it help to paste this code into another document. not the poster?
    Does it help to drag-n-drop it from the code doc to the poster doc instead?
    Does it help to generate another code in Express, with a different contents?

  9. 6 votes
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Gloria, do you mean the Beta or the normal release?
    If Beta — what locale are you using?

  10. 1 vote
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Can’t confirm it.
    Can you share the test file here, please?
    Does it help if you choose another font?

  11. 1 vote
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Kelly, when you export the files, do you have the 'Suffix' option enabled or disabled in the Export dialog?
    Does it help to enable it?

  12. 2 votes
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Jason, does it anything similar to this?
    Does it work better if you scale the object down?
    Can you share this text file here?

  13. 2 votes
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  14. 1 vote
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    When you email the project to sharewithai@adobe.com, please put the link to this report inside: http://illustrator.uservoice.com/forums/601447/suggestions/47218388
    And you said nothing about the results of the test. So, are you able to remove a part of the design to make Ai export it as layered? Also — does thus 27.8.1 at this machine is able to export anything layered at all, form other files?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    J, does anything change if you enable Maximum Editability option?
    Does it also happen for any other document? If it does, can you please make a copy of this do and try to remove some parts of the design to see if it changes anything on export? If it eventually does — can you share this file directly with the team via sharewithai@adobe.com ?
    Are you able to export the file with a previous version of Ai, or the Beta one?

    The script you are referring to (if it’s Ai2PSD one) utilizes the standard export procedures, and therefore is vulnerable in the same way, unfortunately.

  15. 1 vote
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  16. 2 votes
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  17. 0 votes
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Kevin, interesting... Well, perhaps this app has some settings you can tweak to make it stop stealing the clipboard or hotkeys?
    Are you sure the issue does not happen if you have the app shut off?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    If you ever discover what was stealing the keys, please comment back.
    I am leaving this open until then.

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Kevin, do you have any clipboard managers installed or browser extensions that can deal with text potentially?

  18. 2 votes
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    I see, you meant the actual command, and not the effect.
    Indeed, I get the error too.

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Stefan, I can’t reproduce it.
    Does it happen for any live paint group, or this one specifically?
    Do you refer to the Outline Stroke effect or are you trying to expand strokes?
    Do you apply the effect to the whole group or to a part of it?
    Can you record a short video maybe?

  19. 15 votes
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Gökçehan, does it look similar to this problem: http://illustrator.uservoice.com/forums/939477/suggestions/47212451 ?
    I assume you are using Turkish locale, aren’t you?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Christophe, which version gives you this error?
    What locale are you using?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Edyta, which is you current UI language?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    I have a similar issue on one machine, but I don’t have it on the other one... toolbars are somewhat different across these.
    However, I never get any message like this on startup...

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Do you have any third-party plugins on board?

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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    When did it start happening?
    Which Ai version are you using?
    Does it happen for your custom toolbar or one of standard ones?
    Are you able to create e new toolbar?
    Have you tried to reset Preferences? (here is an instruction: https://astutegraphics.com/support/tutorials-and-troubleshooting/resetting-illustrator-preferences)

  20. 2 votes
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    AdminEgor Chistyakov (Admin, Adobe Illustrator) commented  · 

    Brad, can you please check if the same problem exists in Beta? You can download it from your CCD app and install next to the main release safely.

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