AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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7380 results found
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Can't open file / The account you signed in with doesn't have access to this file
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Captura%20de%20Tela%202026-07-16%20a%CC%80s%2013.43.55.png 683 KB -
Screenshot%202026-07-15%20at%2010.25.47.png 112 KB -
Screenshot%202026-05-04%20at%209.01.43%E2%80%AFAM.png 59 KB -
Screenshot%202026-04-30%20at%201.30.40%E2%80%AFPM.png 853 KB -
Captura%20de%20pantalla%202026-04-21%20a%20la(s)%201.36.05%E2%80%AFp.m..png 2535 KB -
illustrator-issue-02.PNG 171 KB -
illustrator-issue-01.PNG 106 KB -
illustrator-issue-03.PNG 51 KB
13 votesExpected to be fixed in the latest 30.5.0.102 Beta build. Please try and test.
An error occurred while saving the comment An error occurred while saving the comment I assume you no longer have access to the computer you used to save the document initially, correct?
When you try to open it — what happens? Do you get any message at all?An error occurred while saving the comment Vincent, can you please share this file (if you are able) and send the link to sharewithai@adobe.com?
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment Stez, do you still have this problem in Illustrator today? Not sure if I can reproduce it... do you mean transparent background or semitransparent portion of the artwork, or opacity masks specifically? Please comment back.
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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12 votes
An error occurred while saving the comment A related request:
Preview for file name with prefix and suffix when exporting for screens
http://illustrator.uservoice.com/forums/333657/suggestions/33700795An error occurred while saving the comment The problem with that input is that the space to the right of it is used to display the name of the asset/artboard you’ll get, when you hover over formats’ controls — take a look at the screenshot attached. But yeah, it makes little sense... we need the team to redesign this window to allow to display all the data untruncated. The prefix is as much as important as dynamic postfixes.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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4 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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Keyboard shortcut for Object > Path > Offset Path gets lost and the command is missing in Keyboard Shortcuts dialog
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Screenshot%202026-03-26%20at%204.16.38%E2%80%AFPM.png 62 KB -
Ska%CC%88rmavbild%202026-01-14%20kl.%2011.38.39.png 439 KB -
Ska%CC%88rmavbild%202026-01-14%20kl.%2009.47.12.png 319 KB -
shortcut.png 95 KB -
effect.png 552 KB -
offset_path.png 1267 KB -
Screenshot 2019-01-31 at 7.29.54.png 49 KB -
Screenshot 2019-01-31 at 7.29.21.png 292 KB
6 votesAn error occurred while saving the comment Happens also with non-English versions:
Offset Path command is missing in Swedish and Italian version
http://illustrator.uservoice.com/forums/601447/suggestions/50894600An error occurred while saving the comment This also happens for English version as well:
Keyboard shortcut for Object > Path > Offset Path gets lost and the command is missing in Keyboard Shortcuts dialog
http://illustrator.uservoice.com/forums/601447/suggestions/36683842An error occurred while saving the comment Interesting...
According to the help page at https://helpx.adobe.com/se/illustrator/desktop/manage-objects/edit-objects/offset-duplicate-objects.html it should be 'Objekt > Bana > Förskjutning'... but the screenshot provided displays the 'Skapa yttekontur' command in the place where 'Offset Path' should be.
What does this 'Skapa yttekontur' do?An error occurred while saving the comment Please, send over these specific .kys-files to sharewithai@adobe.com for the investigation.
It feels like Ai can’t read or allow to use the combinations used; Cmd + Shift + Å (perhaps because of the overring) and Ctrl + F4 (because it’s a system combination to close the document — Ai even does not allow me to assign it in the first place, so I am surprised you were bale to assign it in the first place).
A workaround would be to create the set anew, and see if it stumbles at this specific hotkey in particular. Please comment back on this. -
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2 votes
An error occurred while saving the comment David, when you check these today — are the missing hotkeys back? Please comment back
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3 votesNeed More Info · 1 comment · Illustrator (Desktop) Feature Requests » Performance, Enhancements · Admin →
An error occurred while saving the comment Not sure if you have this problem still, but the message got cut — you accidentally typed the message in the caption
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2 votes
An error occurred while saving the comment Fredy, esto es extraño... se reportó un error similar para la versión 29.1, que se solucionó a principios de enero: http://illustrator.uservoice.com/forums/601447/suggestions/49111304
Sin embargo, varios usuarios comentaron que las versiones posteriores aún lo presentan. Luego, se reportó un nuevo error: http://illustrator.uservoice.com/forums/601447/suggestions/49988130, pero el usuario no especificó la versión que utiliza.¿Coinciden las descripciones de estos informes con el comportamiento que estás experimentando?
¿Podrías grabar y compartir un breve video que muestre los pasos exactos que sigues para que el equipo pueda intentar reproducirlos y solucionarlo? ¡Sería de gran ayuda!
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2 votes
An error occurred while saving the comment @A. F., do you notice this today, in latest builds? If yes, can you try to capture this on video, please?
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4 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Debbie, I made several comments on this already, but here's a separate request you can vote for:
https://illustrator.uservoice.com/forums/333657-illustrator-feature-requests/suggestions/40541512-add-an-option-to-show-edges-when-art-is-dragged-wi -
4 votes
We are closing the ticket due to lack of response.
If your problem is not solved, please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.With Best Regards,
Raghuveer Singh
Illustrator TeamAn error occurred while saving the comment Violet, how is it today? Anything similar?
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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5 votes
An error occurred while saving the comment If you do still have the problem, please share a simple test file and a video that shows the exact steps and the behavior. Not sure I can replicate this today...
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2 votes
An error occurred while saving the comment The report is old, but if this is something that still happens today — please share a test file the team can try to open in house.
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2 votes
An error occurred while saving the comment Janna, does it still happen today?
If yes — can you record this on video, please?
%25201.36.05%25E2%2580%25AFp.m..png){kind=link}
Esto es algo nuevo, sin duda...
¿Te refieres a un archivo en la nube, verdad?
¿Puedes abrir archivos locales (si es que tienes alguno)?
¿Puedes crear archivos nuevos?
¿Puedes volver a la versión 30.2.1 y comprobar si el problema persiste?