AdminEgor Chistyakov
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3 votes
An error occurred while saving the comment An error occurred while saving the comment Mariam, what was the source of this logo? Was it an SVG? Was it copied from something like Figma?
Can you study the Layers panel, this object in particular — does it have anything odd inside?
There is a core bug report about a similar behavior — https://illustrator.uservoice.com/forums/601447/suggestions/45312922
Another similar problem was about having a rogue single point — http://illustrator.uservoice.com/forums/601447/suggestions/48131336
Is your case similar? Please respond -
22 votes
An error occurred while saving the comment Steve, if the file is still something you have, does it look anything like this problem — https://illustrator.uservoice.com/forums/601447/suggestions/45312922 ?
Or that one — http://illustrator.uservoice.com/forums/601447/suggestions/48131336 ?An error occurred while saving the comment Several objects were made in Illustrator and exported to SVGs.
Later they were imported back into Illustrator.
Please take a look at both the GIF and the file atached.When one tries to select all the top-level groups and align them to left — it doesn’t work.
Aligning to center and to right works, but once these get aligned to right — aligning to center stops working too.When exploring layers, it’s clear that these groups have something else inside besides rectangles — but only in Layers, not on canvas. These can’t be selected or changed, only rearranged, renamed, deleted.
When these get deleted, aligning works as expected.
If just ungrouped, aligning works as well.If I recall, these are empty groups that Illustrator automatically deletes if a group has no children, but keeps when imported from an SVG, where these are allowed.
I recall even more faintly that there was another related report about these phantom objects, but can’t find it.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Alessandro, that’s a good hypothesis!
It can be that or be something lese entirely. That’s why an original document is always needed.
If you ever encounter a problem like this, please don’t hesitate to upload the file here in the comments, to start an investigation going.An error occurred while saving the comment Ali, I can’t reproduce it, sadly.
I have a suspicion the art you try to align have clipping masks within, but still I fail to make it behave like this.Does it work wrong in a brand new file, with a simpler selection, or it’s file-specific?
Can you share the file if it’s this file’s quirk only? In case you don’t want or just can’t share it publicly — perhaps you can strip it to barebones, so that the bug is reproducible still? Or you can send it to the team directly, at sharewithai@adobe.com (in this case provide a link to this report for tracking purposes: http://illustrator.uservoice.com/forums/601447/suggestions/48131336)An error occurred while saving the comment Somewhere in the object you have an object named '<desc4125>'
You can select it in the Layers, but you can’t target it or select there or select it on canvas visually, because it has nothing but the name.Once you delete it, the group becomes a normal alignable group.
The fact it happens is obviously a bug. Thanks for reporting it!
I’ve attached the simplified file to test the bug, with no actual seal, just an ellipse in a group with that 'desc' thing within.
An error occurred while saving the comment Yes, I had this too, once or twice, and it involved groups. Was not able to catch it, and nobody else I asked for was. Maybe this time we can figure it out?
Can you record the video or a GIF when it happens? -
10 votes
Latest Illustrator builds now remember the chosen file format in the Export As dialog and keeps it between sessions.
An error occurred while saving the comment I think this should be an option, in both dialogs, — 'Remember the last file format' — enabled by default for Export As, and disabled for Save / Save As
An error occurred while saving the comment Interestingly enough, since this change affects both Save and Export dialogs, always remembering the format leads to mistakes for some of us who is used to always have it as .ai...
If you think this option should be exposed — upvote this request: http://illustrator.uservoice.com/forums/333657/suggestions/50078010An error occurred while saving the comment Tyler, yes. Currently Export As format stays sticky in one session across documents opened, but doesn't stay sticky across different app sessions.
The team is evaluating the fix and will let us all know how and when they will ship it.
Thanks for requesting this and don’t hesitate to upvote, request, report more. This helps to drive the app where we all need.An error occurred while saving the comment Not sure if this behavior should be made in an option though... if people prefer PNG, this should stay then if they choose PNG once... I wonder if there can be any benefit in defaulting it I can’t imagine?
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment Do you mind me changing the topic of this request to 'Allow us to choose a preferable file format on Export or keep the last chosen one' then?
An error occurred while saving the comment Steve, Ai allows to assign a custom hotkey to a majority of menu commands, including Export As.
But you mean you want to call for the Export As AND to automatically choose some other filetype, is it correct? -
5 votesAdminEgor Chistyakov
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2 votes
An error occurred while saving the comment You forgot to attach the linked WhatsApp Image 2025-08-29 at 16.26.49.jpeg, but I can confirm this happening, even with the proxy image.
It doesn’t help if the layer has anything else in it but image (this could have explained the behavior, in a sense)...But then I started to dig into the layer structure and it got so much stranger!
So I closed it and tried again. Take a look at the recording attached. Is it something you can repeat at your side? Any idea on what these are?
At the end, after clearing all the explosion that happens, I can move the image into the designated layer without expanding it... and with the surprise object being still locked and hidden.An error occurred while saving the comment Please save a copy of this document, remove all other elements but this element, make sure the bug still happens, and share the document here with the image used, so the team can try to reproduce it.
Having a video with you trying to di it would be helpful as well.Can you recreate this problem in a new document, and/or with another image?
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4 votes
An error occurred while saving the comment I agree with the general notion — every new feature should be an option — but to investigate the failure cases the team would need the actual files and evidence to study.
Please share the documents that get affected and the screenshot of before states and after that show the inconsistency.
You can share them here in a comment if you are OK with them being public, or send to sharewitai@adobe.com (in this case mention the link to this report, please — http://illustrator.uservoice.com/forums/333657/suggestions/50450139) -
2 votesNeed More Info · 2 comments · Illustrator (Desktop) Bugs » Effects, Appearance, Graphic Styles · Admin →
An error occurred while saving the comment I wonder if this is still an issue in today’s builds?
@Hiroshi Ikeda, can you please try to recheck the behavior? The file link is long expired, so I can’t do this myself.
If it does break still — please share it again. Renaming a file from .eps to .txt can also allow you to attach it here. -
4 votes
An error occurred while saving the comment Please share the document (along with the font files used, via File > Package) and the screenshots of it that demonstrate the issue.
Please share these here in a comment if you are allowed, or send to sharewithai@adobe.com (in this case mention the link to this report, for tracking it back here — http://illustrator.uservoice.com/forums/601447/suggestions/50444652) -
5 votes
An error occurred while saving the comment Just in case, I have to ask this — are you sure you don’t have Use Preview Bound option checked in Preferences > General? If yes — do you remember enabling it?
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3 votes
An error occurred while saving the comment Wow! What a strange thing... Amazingly, the same happens in older build as well, like CS6 — and require to have the text in a separate layer, it seems... Replacing text with an object still makes this happen.
AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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3 votes
An error occurred while saving the comment This is the first time I hear about the tool sampling the mixed text like this! The sampled text applies to the whole selected text object, unless you select a part of it...
I believe you see the difference, but... can you share a test file, please? I try to reproduce this, and I can’t do it with the fonts chosen — see the GIF attached. -
3 votes
An error occurred while saving the comment Please share the exact setting used to export these — a screenshot of the JPEG Options dialog would be fine.
What Illustrator build are you using? How do you send the file exactly? via the browser, a desktop app, by sending it to you phone somehow else?
Can you share a test image here? -
2 votes
An error occurred while saving the comment Andra, can you please record a small video (it doesn’t have to be the full screen) and show how exactly does it behave for you?
An error occurred while saving the comment Andra, in another report (http://illustrator.uservoice.com/forums/601447/suggestions/46864045) you commented the bounding box is enabled for you, and it makes it different from most of 'my handles are gone' entries here...
Please tell more — does it happen for all objects? Images, placed or embedded? Live shapes? Hand-drawn paths? In any file (new, old)?
I’d suggest to make a copy of your Preferences (<OSDisk>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version number> Settings\<locale> (e.g. en_US)\x64\Adobe Illustrator Prefs) — to share with a team if needed later — and to reset them from you Preferences > General. Please comment back. -
2 votesNeed More Info · 1 comment · Illustrator (Desktop) Bugs » Effects, Appearance, Graphic Styles · Admin →
An error occurred while saving the comment Odd! Please share the test file, so the team can review it faster.
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2 votes
The issue has been reported to be fixed in 29.8.1 build. Please update, test, and comment back if it truly is
An error occurred while saving the comment 29.6.2 is not the latest build, 29.7.1 is (and 29.8 is being rolled out).
Does it behave better in a newer or in a Beta build (if you can test these)?
Can you recreate this problem with a new document created from scratch?
Can you share the original file with the team? If yes, and you are OK to make it public — attach it into a comment here. Otherwise, please send it to sharewithai@adobe.com (mention the link to this report then for tracking it back — http://illustrator.uservoice.com/forums/601447/suggestions/50426724) -
2 votes
An error occurred while saving the comment Indeed, it gets placed as an inverted copy for me, and it makes it somewhat similar to a previously reported and fixed problem:
Illustrator turning all PNGs into negatives (with or without yellow background) after saving and reopening document
http://illustrator.uservoice.com/forums/601447/suggestions/45228802Interestingly when I open the TIFF in Photoshop and resave it using the same parameters Ps can read (16 bit Grayscale image with no LZW compression), the result is getting placed just fine, not inverted...
Files are different, but somethin in the original (don’t know yet what exactly) leads to this effect... -
2 votesAdminEgor Chistyakov
(Admin, Adobe Illustrator)
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2 votes
An error occurred while saving the comment That’s amazing. Indeed the weights are just swapped for the Roboto. No overset...
An error occurred while saving the comment Sure! If possible, please send both copies of it — the broken one and the previous.
An error occurred while saving the comment Riley, I read all comments here (I mean all).
Aha! You say you 'ended up downloading an older version' — does it mean you work with a cloud document? .aic?
In this case — can you please share the link to a copy of this document with a team, so they can look into it? Ai 29.7.1 has a ton of font-related problems, and they are trying to find the root of it. Send it to sharewithai@adobe.com, and put the link to this particular report in the body of the email — http://illustrator.uservoice.com/forums/601447/suggestions/50403765
Thank you!An error occurred while saving the comment Riley, it feels like another recently reported problem:
Font styles applied to portions of text 'slide' / shift positions when area type overflows
http://illustrator.uservoice.com/forums/601447/suggestions/50337411I understand that you downgraded already... but can you check or remember if the text areas that you have in the file are / were overflown?
The problem was solved in the Beta build — can you try? -
18 votes
An error occurred while saving the comment Even with AG panel I cant’ bind the value of an offset to a value of transform in sync.
Sp yeah — all hail to LEPE, but variables would be great to have anyway.An error occurred while saving the comment CSS has variables, saves a ton of time. Imagine modern web without these!
AdminEgor Chistyakov
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5 votesDone (Available in Beta) ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
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Hi All,
This is fixed and is available now in beta. Please check and share your observations.
Regards,
Aishwarya G Gadodia
An error occurred while saving the comment @retoid, it’s not in 29.7.1, but it IS fixed in Beta. I assume it should land in 29.8 when it gets fully rolled out.
An error occurred while saving the comment @retoid, this is what’s happening.
Your Pencil options say 'Don’t fill new pencil strokes'.
When you have a shape with black fill and no stroke selected, as soon as you start drawing, Ai removes the fill — and it never had stroke in the first place — so the line gets neither stroke or fill — and this is what you are getting.Unlike Brush tool, that uses a fill’s color to make it into a stroke’s color automatically, Pencil tool is used by many to draw objects with fill only, that’s why no transferring happens. What do you expect to get in this case? To have the black stroke? Please comment.
The problem I see though — with this combinations of options and appearance, the newly drawn path is invisible while being drawn.
I think Ai should fall back temporarily to displaying the edge line in cases like these, making sure we still see the path (as if we see one with Live Preview unchecked).
The team is aware of this, and your comment hopefully will help to get this fixed — thanks.AdminEgor Chistyakov
(Admin, Adobe Illustrator)
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An error occurred while saving the comment I see! It is indeed a bug, and I confirm the behavior. It should not work like this for sure.
Thanks for the patience, Rayan!
As for the black border — here’s the request that initiated the change — http://illustrator.uservoice.com/forums/333657/suggestions/38253112
As the status there now says, the team decided to revert the current look of the active artboard border.
This change should have happened automatically. Are you still seeing is as thick black border? What build are you using?