Ch Ah
My feedback
4 results found
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115 votes
The issue has been fixed in a public release 3.0.6.
Please update it directly from App Store.
If the issue still persists — please comment back.
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292 votes
An error occurred while saving the comment -
153 votesNeed More Info ·
AdminNitish Agarwal (Illustrator on Web/iPad Team)
(Lead Software Engineer, Adobe Illustrator)
responded
Hi,
Can you please share logs from Settings > Privacy > Analytics & Improvement > Analytics data > Adobe Illustrator-YYYY-MM-DD-TTTTTT.ips
Please send them to nitiagar@adobe.com
Thanks
An error occurred while saving the comment I have the same problem. The app had problems from the start. I bought the iPad Pro 4th generation with 512 GB mainly to use Adobe products and I am very disappointed. I haven't been able to use Illustrator at all for over 3 days, the app opens, as soon as I create or open a file and want to do something, the app crashes. It's not even possible to click on a tool, if I just move in that direction the app crashes. I don't know what the last update was supposed to do, but nothing changed for me.
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188 votes
We have not been able to see this issue at our end. Need more information to have it resolved
a) Is this happening on a new document or on an existing Ai document?
b) Is this happening consistently – for each document?
c) Please provide details about RAM and free space on iPad.
d) If possible, if you can attach a video capturing the issue.
When can we finally expect the problem to be fixed? it still crashes without me being able to use it once. Since the last iPad update it can no longer be used with the pencil or magic keyboard.