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Sandeep Nigam

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  1. 28 votes

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    19 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    Sandeep Nigam commented  · 

    Can you please attach the logs, so that we can investigate the issue. The instructions for collecting the logs can be found at
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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    Sandeep Nigam commented  · 

    Please try by quitting the CC Libraries process from the Task Manager on WIN / Activity Monitor on MAC

  2. 4 votes

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    3 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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    Sandeep Nigam commented  · 

    What message are you getting?

  3. 2 votes

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    Sandeep Nigam commented  · 

    Thank You for reporting this issue. Perhaps I am missing some steps, as I am unable to reproduce the issue. Will it be possible to list down the detailed steps ?

  4. 2 votes

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    Sandeep Nigam commented  · 

    Thank You for reporting the issue. Can you please share the CMYK values of the color for which you are seeing the mismatch?

    Thanks,
    Sandeep Nigam
    Illustrator team

  5. 1 vote

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    2 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Flag idea as inappropriate…  ·  Admin →

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    Sandeep Nigam commented  · 

    Please try by quitting the CC Libraries process from the Task Manager on WIN / Activity Monitor on MAC

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