Mariela Hristova
My feedback
9 results found
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42 votes
Hi,
Apologies for the inconvenience caused to you due to this issue.
Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.When this issue occur please share the AID file with us without closing illustrator.
1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\Kindly share the above with us in a Zip file at sharewithai@adobe.com. Please mention the title of this issue as the subject of the mail.
Regards,
Ankit Goyal
Illustrator Team -
2 votes
An error occurred while saving the comment -
25 votes
Hi ,
Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
Thanks & Regards,
Ankit Goyal
Illustrator Team -
5 votes
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3 votes
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6 votes
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2 votes
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1 vote
An error occurred while saving the comment I have the same problem and had always had it. I am running the latest AI version (CC 2019) and a print files with just 12 pages on artboards and some 30 linked images are not showing after Illustrator preview crashed. It just shows a grey area at some point as if you've zoomed out big time and pops a message. Then I click on my other file tab to check if it is just a problem with the specific file and it's not. The same thing happens and the preview mode is irreversibly switched to Outline mode.
For the wasted time that the Illustrator, being ran on a Mac, I want a compensation for me and my teammates. 8 passes to your next official conference and a free subscription for 2019. -
6 votes
An error occurred while saving the comment Happens to me also. It is very frustrating, especially when I try to resize another object or a text field. Selecting the desired object creates an enlarged Transform Controls frame which includes this locked object (which could also be not locked and does the same)
Illustrator constantly crashes a file that has freeform gradient objects and SVG blur Gaussianblur_7 filter. When it doesn't crash, it does not paste the blurred object properly - it shows no fill. Looking as an empty object.