Julien
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36 votes
I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.An error occurred while saving the comment Julien
supported this idea
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5 votes
Hi Akshay,
We were able to confirm the issue that you see. The issue indeed does not happen with Illustrator 2018 (22.1).
We identified hyphenation as the potential culprit. To workaround the issue, either disable hyphenation in the Paragraph panel or make sure text does not get hyphenated.
We are sorry that you experience the issue and are working on fixing the issue.
The Adobe Illustrator Team
An error occurred while saving the comment Julien
commented
An update to my situation, it might help others.
I tried to export using the same source file on different versions of Illustrator, (24, 23.1.1, 22.1, 20) but it didn't work, hyphenation turned on or off.
I then decided to create a new identical file from scratch, and surprise... it worked! No matter the version of Illustrator, and even with Hyphenation turned on, the text was correctly exported to <text> and not paths.
I should have tried this before I installed many versions of Ai, lesson learned!I've stupidly overwritten the original file so I cannot attach it here for review.
Maybe the original file "remembered" that it wasn't supposed to work and somehow got corrupted.
A piece of the puzzle anyway!
Thanks Akshay for your concern, I'll see how it goes from here on!
An error occurred while saving the comment Julien
commented
Hello there. I also have this issue, but using Illustrator 2018 (22.1)
I had hopes the workaround you provided would fix it, but it didn't.
What's the status on this?
Thanks
Julien
supported this idea
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406 votes
Hi,
Thanks for the information provided to the Illustrator team.
We are able to reproduce this issue at our end and the engineering team is currently isolating this issue further to get to the root cause.With Best Regards,
Illustrator TeamAn error occurred while saving the comment Julien
commented
Same issue for me, fixed by quitting Chrome. But, well...
Julien
supported this idea
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When renaming an artboard that was just created, whether from scratch or as a copy of an existing one, it appears renamed in the "Artboards" panel but not on the actual artboard's label on the workplace (visible when the Artboard tool is selected).
When switching the "Artboards" panel off (for example by switching it to the "Layers" panel), and then opening it back, we can then see the old artboard's name and rename it again. Then only it will work.
This issue happens randomly and not necessarily on every artboard created.
I noticed a similar issue was reported and closed, so I'm opening a new one.
Illustrator 24.0.3