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Mike

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4 results found

  1. Cannot create or load documents, the canvas goes black / white / transparent / empty / transparent

    59 votes

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    79 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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    Mike commented  · 

    Happened through several versions of Illustrator and just happened again in the new 2021 version. Macbook Pro 2012 Retina running Macbook display and external monitor. If I click on the tabs at the top to select different documents I only see the original file that was open when the problem started which is not necessarily the first opened file. I can see and work on the "invisible" files if I pull the tab away and float the window. If I try to anchor the tab back with the others all files turn gray so it appears to have something to do with the tabbed system. It is very inconvenient to keep closing all of my files and restart Illustrator. Sometimes it happens again within minutes.

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  2. Files preview sticks after opening multiple documents

    5 votes

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    5 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Mike commented  · 

    I've been having the same problem. I was hoping the 2020 update would fix it but it hasn't. Same problem as mentioned by others. Multiple files open as tabs and upon opening another file the file that was showing is still shown even though the file just opened does show as a tab and that it is selected. I do run multiple monitors on a MacBook Pro Retina Mid 2012. My Illustrator version is 24.0.

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    Mike commented  · 

    I have the same problem. It seems to be connected to tabs docked in the main window. If I pull the tab off and make it a separate floating document I can see the correct file. I can even create a new file that docks onto this newly separated floating file and it works ok.

    Illustrator 23.0.4 / Macbook Pro Mid 2012 Retina / High Sierra / Multiple monitors (2)

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  3. Clicking on File > File Info... does nothing and sometimes locks up

    12 votes

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    18 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

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    Mike commented  · 

    The invisible file info window has been a problem for me for years. I have never got it to work during this time. Someone in another area stated uninstalling and reinstalling the program fixed it but I'd like to avoid that if possible. I am running 2 monitors and was wondering if it could be that changing external monitors (buying a new one) to one with a different resolution has caused the window to be off screen? Other than that I can't imagine what would cause it.

  4. I cannot see my file when I open it into Illustrator. The app opens but the file is hidden.

    2 votes

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    2 comments  ·  Illustrator (Desktop) Feature Requests » File Save, Import and Export  ·  Admin →
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    Mike commented  · 

    I also have this problem. If I have another file open at the time, the new invisible file's tab shows at the top but I can't see the document below when it's selected. The file appears when I pull it away from the grouped tabs but disappears again as soon as I try to group it with the other tabs. OS X High Sierra.

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