Mike
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4 results found
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10 votesRequest to Contact Support ·
AdminAnkit Goyal(Illustrator Team)
(Admin, Adobe Illustrator)
responded
Closing this ticket due to lack of activity on this thread.
Incase you are still facing this issue, please get in touch with us at sharewithai@adobe.com or any of the other support channels.
An error occurred while saving the comment Mike
supported this idea
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5 votes
An error occurred while saving the comment Mike
commented
I've been having the same problem. I was hoping the 2020 update would fix it but it hasn't. Same problem as mentioned by others. Multiple files open as tabs and upon opening another file the file that was showing is still shown even though the file just opened does show as a tab and that it is selected. I do run multiple monitors on a MacBook Pro Retina Mid 2012. My Illustrator version is 24.0.
An error occurred while saving the comment Mike
commented
I have the same problem. It seems to be connected to tabs docked in the main window. If I pull the tab off and make it a separate floating document I can see the correct file. I can even create a new file that docks onto this newly separated floating file and it works ok.
Illustrator 23.0.4 / Macbook Pro Mid 2012 Retina / High Sierra / Multiple monitors (2)
Mike
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12 votesCompleted (Comments Open) ·
AdminAvinash Singh Kotwal
(Principal Product Manager, Adobe Illustrator)
responded
I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
Mike
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An error occurred while saving the comment Mike
commented
The invisible file info window has been a problem for me for years. I have never got it to work during this time. Someone in another area stated uninstalling and reinstalling the program fixed it but I'd like to avoid that if possible. I am running 2 monitors and was wondering if it could be that changing external monitors (buying a new one) to one with a different resolution has caused the window to be off screen? Other than that I can't imagine what would cause it.
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2 votes
An error occurred while saving the comment Mike
commented
I also have this problem. If I have another file open at the time, the new invisible file's tab shows at the top but I can't see the document below when it's selected. The file appears when I pull it away from the grouped tabs but disappears again as soon as I try to group it with the other tabs. OS X High Sierra.
Happened through several versions of Illustrator and just happened again in the new 2021 version. Macbook Pro 2012 Retina running Macbook display and external monitor. If I click on the tabs at the top to select different documents I only see the original file that was open when the problem started which is not necessarily the first opened file. I can see and work on the "invisible" files if I pull the tab away and float the window. If I try to anchor the tab back with the others all files turn gray so it appears to have something to do with the tabbed system. It is very inconvenient to keep closing all of my files and restart Illustrator. Sometimes it happens again within minutes.