Christophe Delahaye
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2 votesChristophe Delahaye
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13 votes
The team has identified the problem and working on the solution. Thank you for the report and the comments.
Christophe Delahaye
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4 votesChristophe Delahaye
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11 votesChristophe Delahaye
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4 votesChristophe Delahaye
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1 vote
An error occurred while saving the comment Christophe Delahaye
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Hello, we work in Packaging and the files are highly confidentials ...
However we tracked the issue down. It's when we have mulriple very high resolution pictures in the file.
For exemple >1200 dpi or even higher. And then if we import this file in another for stepping purpose then it displays the error.I hope it will help !
Christophe Delahaye
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3 votes
An error occurred while saving the comment Christophe Delahaye
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We have what I think is the same problem !
To reproduce this here are the step :1 - You need to have several .ai files in different locations in which you have a link with the same name but not the same location (so they can be different and errors inducing !)
2 - Open all .ai files
3 - Illustrator ask you to find the missing link for the first file
4 - When relinked it will keep in memory this link and apply it to all next document with the same name linked but at the wrong location (the same as the first one !).
This can lead to very serious errors !
Christophe Delahaye
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.png){kind=link}
I have the same problem, it's linked to Apple Silicon : https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46795357-can-t-open-document-in-which-high-dpi-pictures-are
If you emulate via rosetta there's no issue. It has to be fixed =/