Can't import complex file into new layout - Unknown error
Hello, we can't import complex file inside Illustrator since we switched to Mac Studio M1. Is there any incompatibility with the hardware ? The same setup (OS + AI version) works on Intel based Macs.
Setup : Mac os Ventura 13.4 - Mac Studio Apple M1 Max - Illustrator 27.6 (doesn't work on older version either)
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Christophe Delahaye
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Christophe Delahaye
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Hello, we work in Packaging and the files are highly confidentials ...
However we tracked the issue down. It's when we have mulriple very high resolution pictures in the file.
For exemple >1200 dpi or even higher. And then if we import this file in another for stepping purpose then it displays the error.I hope it will help !
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Christophe, did you send the packaged for the investigation, as the message suggests?
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