Adobe Illustrator 27.8.1 creates a pdf where the colour space of the custom profile is incorrect
I came back from holiday today and a colleague at work told me that she can't create PDF files from Adobe Illustrator with the output intent that it saves but reports a colour space error when opened in Adobe Acrobat. First I deleted all the presets but the error remained. I also tried creating a PDF file with other profiles (created by us) and the error was there for all of them. But if I used the default profiles from Adobe (e.g. Iso Coated v2), the PDF file can be opened correctly. Finally I downgraded Illustrator to version 27.7 and there it works as it should. But if I upgrade to version 27.8.1, the error is back.
I have uploaded a video where you can see this. The link is here: https://youtu.be/nVlqHXCEx3s
Strangely, it works for me and my colleague, where we also already have version 27.8.1, so far. Why it does for us but not for my colleague, I have no idea.
I am posting the original file below, and then the PDF created at my colleague's place in version 27.8.1 and in version 27.7. Also the profile and Acrobat settings used and the PDF.
I don't know where else to report this error, hopefully someone here will notice.
Does anyone else have a similar problem as well?
The team has identified the problem and working on the solution. Thank you for the report and the comments.
Michael Wagner commented
In case there's anyone still waiting for a response: I have not encountered this issue over the past month, so I believe it has been fixed (currently 28.0)
Ales Ulrych commented
Adobe is now offering me an update to version 27.9, but I don't see anything in the notes about fixing this problem. Does anyone know if they have fixed it yet?
Ales Ulrych commented
I have a similar problem,
I write about it here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47158804-adobe-illustrator-27-8-1-creates-a-pdf-where-the-c
no response so far. Something went wrong in the last version of Adobe team. :(
We've recently encountered an issue where PDF's created in illustrator v27.8.1 fail to open in Acrobat DC with an error "insufficient data for an image". We also receive an error in our RIP "Error reading image data stream" on these files.
We also receive an error opening these PDF's in Callas PDFToolbox.
The same source illustrator files produce problem-free PDFs in illustrator v27.7